We got back from the Sun Palace about two weeks ago and can't stop looking at the pictures to remember the wonderful time we had!! We upgraded to the Concierge level and it was great!! The room was beautiful and the hot tub was wonderful and positioned so that you could see the ocean!! Loved the view from our deck overlooking the ocean. The beds were SO comfortable and the bedding was good quality. The resort credits were fun to spend!! We would usually get a massage on our trips but now we were able to get two!! We have stayed at 5 other all inclusives and always wanted to try a dinner on the beach but never did. On this vacation we had two dinners on the beach, one because we were on the concierge level and one from the credits. Fantastic!!! We were celebrating our 25th anniversary and my husband surprised me with a vow renewal on the beach!! A huge thank you goes out to Rebecca the wedding planner who planned the whole event. It was magical and a day I will never forget!! She was so sweet and very accommodating!!! The Sun Palace was the perfect place for our 25th celebration!! Service and staff were excellent!! What ever you needed, they would get. A big shout out to Elejandro for keeping us laughing and entertained each day!! Didn't get to write names down but Karina and Strella (not sure of the spelling?) on the beach were great and kept the drinks coming with their friendly personalities.Roger at the outside lunch restaurant was also good. Also, Cruz in thelunch buffet was a gentleman, pulling out our chairs every day and doing a great job with his pleasant personality!! Liquor was top shelf and drinks were not watered down. Pools were beautiful and kept very clean. Beach was rough and did not like to drop to go into the water. We only had two issues during our trip. One was booking at the spa. Making a reservation for a services was tough. Appointments were booked wrong or people were standing at the desk for long periods of time. We saw many people leave aggrivated or talked to people whose appointments were booked for the wrong day or time. The other issue was the Italian restaurant. We ate there the first night we stayed at the resort and it was good and quick. A few nights later we went as a group of 6 and dinner took 3 hours!! We were the last table in the restaurant! Everyone was hungry and crabby! Not consistant. Loved the Oreintal Lounge!! We only ate there the last night and wished we had ate there more!! We did room service twice, both for breakfast and the food was quick, hot and delicious!! Mr. Pablo Winkler, the General Manager was also around to make sure things were running smoothly and to answer questions. Very nice man!! Thank you for the great job you do!! We would love to return to the Sun Palace in the future!! Very enjoyable vacation that we would recommend to anyone! Did not to the sales pitch but had friends that did. They felt pressured to buy. We did talk to some people who did buy in previous years and they seemed very happy. We like to try different resorts each time but the Sun Palace is definitely a resort we would return to!!
- Official Description (provided by the hotel):
- As the first couples' only resort in Cancun, Sun Palace is the perfect retreat from the every day stress. This oasis for couples lies along the coast overlooking the turquoise Caribbean Sea. Conveniently located at just 15 minutes from the airport, this property provides service and amenities of the highest level. We invite you to enjoy this old favorite in a whole new way. A stunning coast line serves as a dramatic backdrop for this recently renovated resort featuring 252 richly appointed guestrooms. Five restaurants and three bars cater to a full range of tastes and moods. Golf enthusiasts can play all year round at the nearby Moon Spa & Golf Club which houses the only Jack Nicklaus Signature golf course in Cancun. Expert hands deliver spa services to those who seek a serene and rejuvenating experience. ... more less
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- Also Known As:
- Sun Palace Hotel Cancun
- Cancun Sun Palace