This was our fourth visit to Mexico and the best. In the past we have stayed at the El Doraodo Seaside Suites, El Dorado Royale and the Excellence Playa Mujures. The Sun Palace exceeded our expectations by far. We researched for months prior to booking the Sun Palace and absolutely made the right decision. We booked through Caribbean Warehouse who took care of all our requests.
We contacted the hotel prior to arrival as this was a special visit (birthday and anniversary). Mr Winkler could not have been any more helpful. He managed to accommodate our every request. When we arrived the room was decorated with birthday banners and streamers. A birthday cake was also in the room with a bottle of champagne. It was our anniversary a few days later and we came back from dinner one night to find an anniversary cake together with champagne. The hot tub had also been filled and rose petals were scattered around. This was lovely. Mr Winkler was so helpful and promptly replied to any e-mails I sent. He is truly a credit to the company and a wonderful friendly gentleman.
The transfer from the Airport was quick and smooth – provided by Jumbo Travel. We arrived at the Sun Palace within around an hour of landing at the airport.
Check in was very quick and easy. We arrived, were greeted with a drink, our bags taken away and we were taken up to level 5 to check in. Check in was very quick and within around 15 minutes we were in our room on the sixth floor.
When we got to the room it was amazing – by far the best room we have ever had the pleasure of spending 2 weeks in. It was beautiful, spacious and luxurious. The bed was huge and very comfy. The view was to die for. As this is a concierge room, you have the ability to choose pillows from the pillow menu and aromatherapy for the room. The room is complete with a flat screen television, a DVD player, I Pod station, coffee maker and a double hot tub. The balcony was massive with a luxury double sun lounger and two chairs and a table (and a view like nothing else on earth).
We took advantage of the free 25 minutes back massages and these were great. We also used some of our resort credits to have another couples 50 minute aromatherapy massage. This was out of this world and extremely relaxing. My wife also got the spa set to take home using the resort credits. We used our credits to upgrade to concierge level. The resort credits are easy to use and are a great idea.
The rooms in the Concierge level are stocked with L’Occtaine bath and shampoo products – this is a nice touch and the products were very good.
We ordered room service for breakfast every morning as the view from the room was an amazing backdrop to enjoy breakfast. Room service was delivered very quickly and always with a smile. We left the order on the door each night and chose the time for delivery. It was great. We ordered room service for lunch and dinner a few times via the telephone and this always arrived quickly and always within 30 minutes. At some resorts we have stayed at in the past room service has taken around an hour and a half to arrive.
We asked the concierge if the maid could come between 9 and 12 each day so that our room would be cleaned by the time we went to change for lunch. This was not a problem and was always done. We also asked if our mini fridge could be stocked with particular items. This was also done with no problem. If we needed anything else it was a quick phone call away and done with no problem.
The maids clean the room to a very high spec and the room is extremely tidy and clean once done.
We had a turn down service each night and this was also a nice touch.
As we stayed for 14 nights, we managed to eat at all of the restaurants a few times. None of them disappointed. There was plenty of choice. My wife is a very fussy eater and had no difficulty in finding food that she loved. A special thanks to the staff and the Asian restaurant (and Noel). One night we ate there it looked like it may rain. We had already ordered and my wife was concerned that the rain would come before we ate. The staff very kindly offered to serve our food in dishes so that we could take the food away if we wished. This was a good touch. We took the food and went off to out room to enjoy our dinner with the amazing view that our room had to offer.
In the Steak restaurant the steak was always cooked to our satisfaction. My wife is very fussy with steak – one sight of red and she will not eat as she likes them well done. The steaks came back perfectly for her each time.
The waitresses on the beach served food and drink with a smile and were always on hand to cater for our every need.
We used our resort credits to go to the Chefs dinner. This was great. The hotel manager, Mr Winkler, is on hand to translate what the Chef (Edgar Poot) had to say. The Chef demonstrated how he prepared each course and Mr Winkler gave his very amusing take on the translation of this. We enjoyed a 6 course dinner with wine to match. Each course was stunning. There was also a live band on hand to entertain.
The Sun Palace catered to our every need. Every request we had was granted. To those who have complained, the hotel does mind read – if you do not ask they cannot help.
Every member of staff that we encountered was great. The staff appear to be very well trained and extremely courteous. They cannot do enough to help make your stay special. They are always on hand with a smile. A special mention and thanks must be given to Pablo Winkler, the general manger, who was great.
I would like to address a point raised by a previous reviewer, re towel game, there is no towel game, there is an abundance of beds and plenty of towels and the boys how work on the beach will move the beds to any location you wish on the beach, if you don’t get on the “front row” don’t worry the sun shines on all the beach not just the front. The sun does set behind the hotel but don’t worry its not till approx 16.30 that the beach will be in the shade.
There is self service ice cream and popsicles, these can be had after 10.00 am and are located at the large pool snack bar.
We made use of the local transport, there is a bus stop right outside the hotel, there is a frequent bus service, there are many different types of bus, anyone will take you to the plazas, the driver will tell you when to get off. We felt safe at all times, and on a few occasions even enjoyed a travelling busker who would hop on and serenade the travellers.
To conclude we did our research when booking the Sun Palace, it is exactly as stated on the box, this is not a lively hotel, this is a hotel suited for a relaxing romantic stay. One thing I am happy to say is we never encountered any rowdy or inebriated guests who seam to think that because it is AI they have to drink the cost of the holiday to feel they have got a good deal.
We will be booking to go back next year as soon as the flights are released. The Sun Palace is well worth the 10 hour flight
- Official Description (provided by the hotel):
- As the first couples' only resort in Cancun, Sun Palace is the perfect retreat from the every day stress. This oasis for couples lies along the coast overlooking the turquoise Caribbean Sea. Conveniently located at just 15 minutes from the airport, this property provides service and amenities of the highest level. We invite you to enjoy this old favorite in a whole new way. A stunning coast line serves as a dramatic backdrop for this recently renovated resort featuring 252 richly appointed guestrooms. Five restaurants and three bars cater to a full range of tastes and moods. Golf enthusiasts can play all year round at the nearby Moon Spa & Golf Club which houses the only Jack Nicklaus Signature golf course in Cancun. Expert hands deliver spa services to those who seek a serene and rejuvenating experience. ... more less
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- Also Known As:
- Sun Palace Hotel Cancun
- Cancun Sun Palace