If you read the rest of the reviews you will get all the intricate details but I have to be honest that I don't agree with all the reviews as I feel the things they complain about are really trivial.
Here's our experience:
We are from South Africa and wanted to visit Cancun.
Our flights were heavily delayed and then our luggage got lost so we missed our transfer to the hotel. But when we arrived we were delighted.
We did take one of the best rooms and options so it was on the pricier side but I must say the value for money was really good. The rest of Cancun is so expensive. If you go out to a restaurant the drinks and food prices are exorbitant.
In the hotel the options for food were excellent and the food was always very tasty and presented beautifully.
The choice of drinks and alcohol is also extensive and they have all the premium options available. This was really good.
The room was beautiful and the jacuzzi was great. There was terrible noise coming from what sounded like the jacuzzi but apparently this was due to the bad weather and the hotel couldn't control it.
The service overall is excellent. From the guest services people who helped with excursions etc., the restaurant staff and the people who cleaned the room. Everyone was very friendly and professional.
We loved the pool and wet bar. The beach was great too but the seats filled up quickly so it was difficult to get a spot. But then we'd just go to the pool where you still have an amazing view.
Overall, we'd highly recommend and return if we ever go to that side of the world again.
- Official Description (provided by the hotel):
- As the first couples' only resort in Cancun, Sun Palace is the perfect retreat from the every day stress. This oasis for couples lies along the coast overlooking the turquoise Caribbean Sea. Conveniently located at just 15 minutes from the airport, this property provides service and amenities of the highest level. We invite you to enjoy this old favorite in a whole new way. A stunning coast line serves as a dramatic backdrop for this recently renovated resort featuring 252 richly appointed guestrooms. Five restaurants and three bars cater to a full range of tastes and moods. Golf enthusiasts can play all year round at the nearby Moon Spa & Golf Club which houses the only Jack Nicklaus Signature golf course in Cancun. Expert hands deliver spa services to those who seek a serene and rejuvenating experience. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, LoveHolidays, Hotels.com, TravelUp and Odigeo so you can book your Sun Palace reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Sun Palace Hotel Cancun
- Cancun Sun Palace