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Sun Palace
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Reviews (6,568)
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4,808
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2,922 - 2,927 of 6,568 reviews
Reviewed 29 April 2014

Loved the from and beds were comfortable. The view was great and the beach was perfect and in the right location of the hotel strip. This resort really is for couples only. I went with my daughter which was fine however king bed only. We wanted to stay at Beach palace but it was full. This is a very nice quiet resort and we used a lot of our credits which worked to our advantage. Beach place has more action if that is what you are looking for. We took a bus there often, and returned to nice quiet resort. We also went to Moon palace and loved staying there for the night life and great Teppanyaki restaurant. Food was great, and the service was awesome. We don't drink alcohol, but they brought us all the water and sodas, juices and great Miami vices we could drink. We didn't do tipping and our service was just as great and no lack of smiles or pure fun all day in every palace resort we went to. I would definitely go back here next time with my husband. Stay at Beach palace if you want more action or Moon palace. If you require more relaxation and great beach than this is for you. Lots of couples here, in fact we were the only odd balls there but didn't feel out of place with the service they gave us. Love Mexico!!!

Room Tip: Jr suite is the way to go. Or upgrade to higher if you want to pay more. Our room was great and beach view to hear the ocean all night. Beach view definitely.
  • Stayed: April 2014, travelled with family
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2  Thank Kiki033
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pwinkler, General Manager at Sun Palace, responded to this reviewResponded 29 April 2014

All couples are welcome. I definitely wouldn't call you "oddballs". We've learned that every couple has their own way of going about things and if something sets us apart is that we respect all.

As long, of course as other guests and the resort itself gets respect back.

A mother-daughter team sounds like a great deal of fun and very much like quality time as well.

The point is you enjoyed and this is all that matters.

Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 April 2014

It was our fifth trip to Cancun, seventh all inclusive experience. We stayed for a week last July! We were on the 4th floor ocean view! The beautiful view was worth every penny! Room was ok, had several things that needed fixing and updates. Loved breakfast and lunch buffet, had plenty to choose from, and if still not satisfied with choices provided could request anything that was not served for the chef to make it!!! Only Minus was dinned time, we tried all the restaurants, did not like the food, and ended up eating at the outside steakhouse for last few nights! They have great food choices, was always very tasty!
Beach is outstanding, warm clear water, no rocks at the beach! We used the spa pool under the roof, definitely a big plus for this hotel! Infinity pool was very small, and I ruined my new bathing suit on many cement patches that replaces falling off tiles. Pools definitely need ASAP TLC!!! We definitely recommend to visit La Isla Mall, we were amazed how much it grew in last few years, can take a bus or taxi! Overall was good experience, but for next visit we will choose a diferent hotel to stay at!

Room Tip: Definitely recommend ocean view!
  • Stayed: October 2013, travelled as a couple
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3  Thank OksanaDE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pwinkler, General Manager at Sun Palace, responded to this reviewResponded 2 May 2014

I think one of the big values at Sun Palace is precisely the option which is not on the buffet or in the menu: You can always tell the chef what you want and how you like it to be done and they will gladly do it. And remember it.

I agree with you that we have to refinish the pool but form what I see and hear, our guests enjoy the pool quite a bit. The problem has been that to do it right we have to be "sans" pool for about three weeks. A tough decision to make with our present occupancies. So yes, we've left perfection aside in favor of vacation.

Thank you very much for your kind comments.

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Reviewed 27 April 2014

Horrible food, food is horrible, view is great, the try the upscale re the room it worked we got the upgrade but the food is horrible microwaved food, drinks are weak, wine is horrible selection, the hotel credit is a joke you will pay 16% of what ever you use the "credit" for.

  • Stayed: April 2014, travelled as a couple
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3  Thank Hummingbird N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pwinkler, General Manager at Sun Palace, responded to this reviewResponded 29 April 2014

I couldn't agree with you more. When your opinion of a place is as horrible as you describe it it was not worth your money.

It is very sad to know that your hard earned cash did not bring you satisfaction. Just as frustrating for us, who put our hearts into serving our guests in the best way possible.

One item: We do not use microwaves. The only such item is in the employees cafeteria and for the sole purpose of heating tortillas. That's what they are good for.

My apologies for such a horrible experience.

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Reviewed 26 April 2014 via mobile

Stayed here for a week in March for my birthday and it was just perfect. Even the 'normal' rooms are just outstanding with big double jacuzzi baths and sea views. The service was amazing, always friendly, remembered our names instantly etc, tip the waiter by the pool/beach and you will get great service all day. Ask about the resort credits, even if you just use them for a nice couples massage in the spa it's totally worth it, you just pay the tax that's all. It's one of the furthest hotels from all the mental night life which suited us fine as we only went into town twice, of which u just catch a bus outside hotel for a dollar, don't bother with taxis, these buses are very frequent and so cheap and run all hours. Any water sports go to the actual aqua centre and book it all (half way between hotel and the main town) they are a good price and do packages if you book more than 1 thing. Coco bongo show club is a must, if you don't like crowds/queuing then go VIP, tip your waiter in VIP when you get there and again you will get fab service for your free drinks all night. Even though all inclusive please do try the seafood restaurant across the road slightly to the right, the most beautiful setting out on the lagoon! Amazing food and service! The hotel was just perfect, clean, friendly, all restaurants were fabulous food! Nothing bad to say except just get your Sunbeds early as the Americans seem to be up at 6am to get them :-/ lol overall if you're a couple, and want relaxation book here!!!! If we ever go back to cancun we will only book here especially after going past some other awful looking places full of kids!

  • Stayed: March 2014
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Thank CaraS1986
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pwinkler, General Manager at Sun Palace, responded to this reviewResponded 2 May 2014

Your very upbeat review gave me food for thought: Yes, all rooms at Sun Palace are good. Granted, the views might differ but they all have one. They all have in room whirlpools, tv's, mini-fridge and in general, the same services apply to each one.

It is a great idea of Trip Advisor's to have guests recommend rooms. But: Whoa! It is a suggestion. Every room is worth its price and has the same general services and friendly personnel. The same beach, ocean and restaurants.

And thank you for reminding me.

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Reviewed 26 April 2014

We are currently staying here and we have been so impressed with the service! From Nancy, Erica, Maria and Martin at check in to Guillermo at the concierge, our first hour was fantastic. From there we have been served excellent food by Alfredo in the buffet and Jesus has taken great care of us while we eat. Jose Luis at the Lobby Bar makes fantastic Mai Tais and Alberto at the pool barns awesome. He is attentive and nice. He definitely has been ex key to two great days so far! Don't forget Allan in the Italian restaurant. Great service and great food. We are happy happy happy!

Stayed: April 2014, travelled as a couple
1  Thank Erica T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pwinkler, General Manager at Sun Palace, responded to this reviewResponded 2 May 2014

You left me with nothing coherent to say. If my guests are happy, happy, happy, that is it.

Thank you for mentioning some of the staff in commenting. They will get their points in the employees incentive program and more importantly, get to see what you, their guest, think of them.

There's no better incentive than this.

Thank you for your kind and upbeat words.

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