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Reviewed 22 June 2018

Sun Palace was the perfect place for our honeymoon. The resort is not too big and not too small. The room was just a short walk from everywhere and we never had to wait in line. The staff was friendly and helpful. We had a couples massage and the romantic dinner. Both were absolutely perfect! Sun Palace offers free 24 hour room service, a mini bar in the room, Chi products, and a Jacuzzi in the room overlooking the ocean. It's all those little extras that made the trip really special.

Room Tip: All of the rooms have a great view. You can't go wrong.
Stayed: June 2018, travelled as a couple
Review collected in partnership with this hotel
3  Thank kaylagorman62018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_At_HotelZone, e-Concierge at Sun Palace, responded to this reviewResponded 22 June 2018

Dear kaylagorman62018,

We are incredibly happy to know you describe Sun Palace as the perfect place for your honeymoon. As you mention, we believe it has the ideal size for our guest's enjoyment.

It is indeed al the little extras what makes of the experience an unforgettable memory, and we are grateful to know Sun Palace will remain in your memories of an unmatching honeymoon experience through the years to come. Thank you so much for choosing us, we hope to see you again very soon, perhaps for your first wedding anniversary!

All the best,
Sun Palace e-Concierge

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Reviewed 21 June 2018 via mobile

We had our photos taken at Sun Palace with Pablo and Fernando.. and WOW. Such amazing experience with them! From booking our appointment, to having our photos taken (Fernando made us feel so comfortable in our own skin), to even helping us select our photos— they were supportive and helpful throughout the whole process! Professional photos at its finest. Thank you Fernando and Pablo for a wonderful experience.

Stayed: June 2018, travelled as a couple
3  Thank Mark I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_At_HotelZone, e-Concierge at Sun Palace, responded to this reviewResponded 22 June 2018

Dear Mark I,

The best scenario for the best photos, thank you so much for choosing Sun Palace and most importantly, for taking the time to tell us about your recent experience. We will make sure Pablo and Fernando receive your very kind comments.

We hope to have the chance to host you once again in a near future, it will be a pleasure for us.

Best regards,
Sun Palace e-Concierge

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Reviewed 20 June 2018

My husband and I enjoyed our honeymoon here from June 3-June 10 and had the most amazing week of our lives! The staff is so caring. Yasaid ensured we had wonderful dinners throughout our stay. Mario on the beach was so kind to bring us constant food and drinks! The beach umbrella guys work so hard and ensured we were always shaded from the sun. My husband lost his hat and we had it returned to us promptly. The food was great, the rooms were clean, and the resort credit tours were fantastic! We are so thankful to our Palace vacation planner for helping us experience Chichen Itza, Tulum, deep sea fishing, snorkeling, Rio Secreto, and more! We had a blast and can't wait to go back to this fantastic resort! Thank you Sun Palace for an amazing week! We miss you!

Room Tip: Spend the extra money for an ocean view. Worth it!!
  • Stayed: June 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
3  Thank Makayla S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_At_HotelZone, e-Concierge at Sun Palace, responded to this reviewResponded 21 June 2018

Dear Makayla S,

Thank you so much for choosing Sun Palace as the resort to spend your honeymoon time. We understand how important it is for you to have an unforgettable honeymoon, loaded with plenty of unforgettable memories, and we are glad to know Sun Palace has achieved this goal while exceeding all of your expectations.

It is also great to know you had the chance to try many interesting activities during your visit, like Chichen Itza and Tulum, which are probably the two most important Mayan sites in the Yucatan Peninsula. I believe it is quite important to learn about the culture of those places you visit, and the Mayan culture is quite rich and diverse.

We hope to have the chance to host you again in a near future, it will be a pleasure for us.

Best wishes,
Sun Palace e-Concierge

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Reviewed 20 June 2018

Myself and my boyfriend had the trip of a lifetime in Sun Palace. Everything was just perfect. I could not fault anything about the whole trip except for the weather-but this was through no fault of Sun Palace. We were picked up at the airport, had our own private check in when we arrived, ate and drank whatever we wanted for the whole trip and then checked out with Samuel at reception who was so amazing! The customer service in the hotel is out of this world. We were made feel like the king and queen. We took part in a lot of the activities with Pedro and Jairo the entertainment staff who were so much fun. Something we noticed when we were there was the standard of cleanliness of our room everyday. The cleaners work so hard and it really shows! Would highly recommend the Sun Palace to anyone who wants a

Room Tip: Get a sea view room for sure! Room 208 was fabulous. Sitting in the hot tub looking out at the sea.
Stayed: June 2018, travelled as a couple
Review collected in partnership with this hotel
2  Thank gracecrawford7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_At_HotelZone, e-Concierge at Sun Palace, responded to this reviewResponded 20 June 2018

Dear gracecrawford7,

This is a Palace, so yes, you are meant to be treated like King and Queen. Thank you so much for choosing Sun Palace and most importantly, thank you for delivering your very kind comments. It means a lot to us.

Unfortunately, as you mention, we are unable to control the weather, but please rest assured everything else that is in our hands will be always done in order to ensure you feel comfortable and welcomed at all times. Your satisfaction is at all times our mission and main goal.

Last but not least, I would like to join you in your congratulations to our entertainment department. They do an excellent work ensuring our guests stay active and participate in activities that otherwise they would not even dare to try.

We hope to have the chance to host you again in a near future and pamper all of your senses, it is always a pleasure to be part of your vacation memories.

Best wishes,
Sun Palace e-Concierge

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Reviewed 18 June 2018

This was our second time to the Sun palace, and it was better than the first time. if you want to be children free this is the place to be. Rooms are clean and plenty of space. staff is wonderful and go beyond what is required of them to make sure you enjoy your stay

Stayed: June 2018, travelled as a couple
Review collected in partnership with this hotel
2  Thank tazreddeam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_At_HotelZone, e-Concierge at Sun Palace, responded to this reviewResponded 18 June 2018

Dear tazreddeam,

We are truly pleased to know about your recent stay at Sun Palace, thank you so much for choosing us and most importantly, thank you for taking the time to share the details of your stay with us. We sincerely appreciate it.

Having an adult's only vacation is something we all need every once in a while. The relaxation ambiance is ideal to release all stress and have the most pampering vacation experience. We hope to have the chance to host you again soon.

Cordially,
Sun Palace e-Concierge

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