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“Magnifico! Could not be better! Fantastico!”
Review of Sun Palace

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Sun Palace
Ranked #8 of 175 Hotels in Cancun
Certificate of Excellence
Pt. Pleasant
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Magnifico! Could not be better! Fantastico!”
Reviewed 13 February 2011

Exceeded our expectations in every regard! The Palace Resorts are always above average All-Inclusives, but the Adults-Only Sun Palace at the southern end of the Zona Hoteles in Cancun is exceptional. A most gracious and extra-attentive staff - every request, no matter how minor, is met with "It's my pleasure" - made our stay even more luxurious and comforting than expected. Four terrific restaurants offered varied dining xperiences, although our favorite was La Steak - with lovely fish entrees despite the name - where we dined on the pool level overlooking the beach almost every night. Wonderful, fruit-filled buffets each morning, with any omelette you could conjur, were a special treat on the outdoor veranda. Staffers roamed the Caribbean beach all day bringing us drinks and snacks. Our 6th floor jacuzzi-equipped room, with its private and beautiful view, was a great spot for our afternoon and after-beach siestas!
The unfortunate situation of other parts of Mexico is no where evident in Cancun, or the Riviera Maya. A 3.5 hours flight from New York, home of ice and snow, simply adds to the appeal of this easy to reach destination. Mid Feb temps in the 70s and 80s more than make up for the few rain showers. Local shopping at Plaza Famingo or Mercado 28 are musts. If you visit the former do NOT pass up lunch at Habeneros across the stret. Local Yucatan cuisine at the phenominal price of $8 for two was one of our surrpises.
Sun Palace is 20 minutes from the cancun airport and less than a half hour from major attractions like zip-lining, doplphin swims, horseback riding, hiking, kayaking, etc. Tulum is 2 hours away, Chichen Itza maybe 3, but both at least one per trip is worthwhile. This is a can't miss spot!

  • Stayed February 2011, travelled as a couple
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1 Thank rgeffken
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
Calgary, Canada
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 11 February 2011

The Sun Palace was the first place we stayed at during our week-long tour of Quintana Roo. There is a reason it is rated #3 of all hotels in the area. We could not have chosen a more delightful place to begin our vacation; it is relatively close to the airport, so you can enjoy the sun and sand quickly after arriving. Couples-only resort, which is perfect for people who don't want their vacations compromised by other traveler's children. The only drawback for people seeking a "real Mexican experience" is that it has very modern decor, but that's just personal preference.

Hotel: This all-inclusive hotel is on the smaller side, but with good amenities and top notch service. Plus, if you feel like you need more, you can check out the other resorts. We didn't leave (aside from our Selvatica day trip - fun!), we just enjoyed being cocooned and pampered at the Sun Palace. Cocktail, cold wet wipe and flower upon arrival. We stayed 3 nights and used the $750 resort credit to upgrade to concierge (recommended) and as partial spa credits. They do a brief timeshare pitch, just say no thanks and they will leave you alone. The gym there is sufficient for burning off the extra calories as well.

Room: 314, oceanview room. No waiting, had it ready upon check-in. Part of the bonus of visiting during a slower time. One of the best rooms we have ever stayed in, anywhere (and we like our luxury at times). As we upgraded, the bath products were great, room service good & prompt, nice to have in-room premium liquor cabinet as well as fridge with cold drinks. Even had a chilled bottle of sparkling wine and fresh fruit waiting for us one evening. Jacuzzi tub in room is HUGE! Bed was fantastic, as good as the one we have at home (I have Princess and the Pea complex when it comes to sleep, especially away from home, and between the white noise of the air conditioner and the bed, I slept like a baby every night).

Service: first rate, really the best we've had. If this is important to you, you will not be disappointed. These hardworking people were extremely courteous, to the point of being indulgent and making us feel totally welcome and truly important. We made sure to tip well and often, and I advise people to do the same. Yes, it is all inclusive, but if there is one way to make a difference in the lives of the average (underpaid) worker at these resorts, it is to show them some real appreciation; the resort owners get the lion's share of the money paid at booking, so be a considerate guest and help increase the daily wage of these hard working people who do so much to facilitate a lovely stay, it is extremely well deserved. Bottom line, if you can afford this place, you can also afford to set aside a handful of 20 and 50 peso notes to thank the workers. In our case, it meant the serving staff usually remembered what we were drinking and brought us refills before our glasses emptied, although I did see them provide good service to people who were not tipping. Our favorite staff were the beautiful and vivacious Vanessa at the activity pool; Roger, who serves drinks on the beach and who introduced us to the resident iguana couple who live in the big rock; and the bartender from Veracruz (who works at the activity pool, name starts with H) who told us some interesting local anecdotes and served us absolutely delicious shots called Tornados, although everyone who works there deserve props. Compared to the other all-inclusive we stayed at (Barcelo Palace - more expensive and not as good) these people seem positively happy to be working where they are.

Pools/Ocean: Water can be a bit rough at times, but swimming in the Caribbean was fantastic. Mostly sandy, well groomed beach, great to go for a morning or evening walk along the beach with a nice fruity drink from the bar. Bonus - the quiet pool is heated to the perfect temperature! Perfect for an after-ocean dip and enjoying the view with a drink in hand.

Food/Drink: All good. Funny enough, I almost have to say I enjoyed the breakfast and lunch buffet the most, good size, well-run and a good balance of fresh virtue and deep fried vice foods. I usually like sweet breakfast, but I couldn't get enough of the to-order tostadas! Steak restaurant set up outside was great, hubby's steak was better than mine, but overall I just liked the novelty of eating outside at night in January. The Italian wasn't really authentic, and the steak there was fantastic and cooked perfectly to order. Also had a delicious and unique asparagus and watermelon pairing that I'm adding to my own recipe list.

Spa: First, had a 25 minute massage and steam room, part of concierge upgrade. Then booked 55 minute massages with partial credit as well. Clean facilities, good massages, relaxing rather than therapeutic, not the best or the worst I've had in my day.

All in all, a memorable experience with absolutely no negative comments at all. If you are looking for the ideal decompression party for two, this is the place. Value for dollar, I thought it was a bargain, and I'd go back in a heartbeat.

  • Stayed January 2011, travelled as a couple
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Helpful?
6 Thank rockrodeo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pittsburgh, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 February 2011

We had a delightful week stay in room 634 with a fantastic view of both the beach and the lagoon. We watched the sun rise and fall each night. All the staff were warm, friendly and most helpful. Nancy, our concierge, was lovely and very helpful. David and Jesus helped us plan our trips and make the most fun during the week. We will definitely return.

  • Stayed February 2011, travelled as a couple
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Helpful?
1 Thank autumn3798
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tuckerton, New Jersey
Level Contributor
40 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 5 February 2011

Stayed for 2 weeks in Mexico and visited the Sun Palace during week 2 of our vacation.. Had just left a beautiful resort in the Riviera Maya so wasn't quite sure if the Sun Palace could meet our expectations. Well in did in every way. Not a buffet person but the breakfast and lunch buffets were excellent. There was nothing to want for and I'm sure everyone could find something to satisfy them. Enjoyed our meals at the Mexican, Italian and Steakhouse. Ate at the Asian restaurant in the Cancun Palace which is lovely and our last night we went to the Brazilian Steakhouse at the Moon Palace which was delicious and really fun as was the service by Oswaldo, Jarib and Victor.
The service at the Sun Palace was wonderful. The staff is so friendly and make you feel special everytime they see you. The bartender in the main lounge never let your glass get empty and we especially enjoyed seeing Daniel, Riccardo, Pedro and Marisol every morning and afternoon. Thank you all for a wonderful time.

  • Stayed January 2011, travelled as a couple
    • Value
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Helpful?
2 Thank thebigc050
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fontana, California
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 4 February 2011

My husband and I enjoyed 6 relaxing days at Sun Palace. After reading the reviews here on trip advisor, it was a no brainer that this was THE place to stay.

The service was great - from the front desk, waiters/waitress, bartenders and housekeeping everyone was very helpful and ended everything with "it's my pleasure.." From previous posts - I saw some mentions of timeshare selling but we didn't experiences this at all with any of the employees there.

The food was good for an AI - we didn't get bored with the food choices at all and no reservations were ever required! We did take advantage of the room service several times and had no complaints.

The tours that were included were well planned and punctual. We added on the tour to Xcaret - which is a must if your are visiting Cancun. We also enjoyed visiting Moon Palace with their amazing pools. Being able to visit the other Palace resorts added some variety to our stay at Sun Palace.

Overall - I would recommend a stay at Sun Palace.

  • Stayed May 2010, travelled as a couple
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Helpful?
1 Thank skiptomlou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacksonville, Florida
Level Contributor
61 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 3 February 2011

While staying at the beautiful Sun Palace in Cancun, my husband became ill. The hotel staff, esp, the lifeguard, showed great care and concern and did their very best to care for him. Out entire stay was enhanced by the outstanding service of the wait staff, human resources, beach waiters and the very best life guard in Cancun, Raul.

  • Stayed January 2011, travelled as a couple
    • Value
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Helpful?
2 Thank boards_s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Minnesota
Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 148 helpful votes
Reviewed 3 February 2011

It is our last day at the Sun Palace and we've enjoyed our stay. I am not going to go into detail about the aspects others have already covered, except to say that we've been to Mexico for the past 13 years and also travelled to Hawaii and Europe, and many of the things people complain about are the same anywhere else you go. Don't let it stop you from coming.

Yes, 4 restaurants can get boring but the food is fresh and good quality. Here, you have the option to travel to many different Palace resorts within 10-15 minutes for .$85USD per person if you're looking for something different, which we did. Room service was great - they even heeded all of our special requests handwritten on our breakfast order and hung on our door! The noise in the hallways can be heard due to the tile floors, but I have yet to stay in a Mexican resort that did not have the same problem since they all have tile or marble etc. Here at Sun Palace, it is QUIET, and I learned from others that the way the Cancun Palace is set up, you cannot hear noise from the bar or shows there either. Finally, they try to entice you to attend their ownership presentation, again, very common. They are somewhat insistent, but not uncomfortably so if you firmly tell them no thank you, we have no interest. If you waiver or say not right now etc., they will continue to ask. Be polite but firm, problem solved.

Regarding concierge level - we enjoyed it. It was hard to use up the promo credit anyway so we went for it. We love massage and it's only $300 that can be spent in the spa from your credit. By upgrading to concierge level, we got 2 additional 25 min. massages. We checked out DVD's to watch in our room at night when we were too tired to do anything else and we used the concierge desk on our floor to book the massages and dinner on the beach. That way you weren't down by the hospitality folks who wanted you to consider ownership. The conceirges could not have been more friendly or willing to accomodate. They seemed surprised that we didn't make more demands! Throughout the entire resort, and the others we visited (Cancun and Beach Palace) this was true. They all were very willing to accomodate any request without making you feel bad for asking. We didn't like our original room, and they changed that for us too quickly and easily. By the way, the bigger verandas with the double chaise lounges are on floors other than the 6th we learned. Concierge level is 3, 4, 5.

A few other items - the hotels are at low, low occupancy. 25-30% I heard, so quiet. We booked Sun Palace since we left our 4 year old at home and I'm pregnant. We wanted the peace and quiet. To our amazement, it's too quiet here! We ended up spending most of our time at the Cancun Palace. We didn't see any activity staff at the pools here, which are very small, and there was only sporadic music playing. The average guest age was certainly older, we're mid to upper thirties, but only a few of the younger couples seemed interested in talking. Most people scattered to the Cancun Palace or another resort during the day since they always had pool activity staff doing something fun there, they played music, and the atmosphere was all around more upbeat. We talked to an older couple from Toronto at the Cancun Palace who agreed the Sun was toooo quiet even for them! The kids at Cancun Palace were not obnoxious at all, and you could still lay quietly and read your book if you choose. None of it was wild or over the top.

We checked out Beach Palace, but it was also a very compact resort and very quiet so we didn't stay. Today we're headed to Moon Palace.

Regarding kids clubs - the one at Cancun Palace is by the resort entrance so you'd have to walk your child out the front door and down to the kids club. The kids pool looked amazing, they had air hockey, video games, an indoor trampoline, lots of play toys and it looked super fun. However there's no way our 4 year old would let us walk him that far and leave for the day. We hear the Moon Palace has the kids club attached to the main pool, which would be better. We're hopeful since we love the Palace resorts (have also been to Cozumel Palace) and would like to return with the kids next year.

There was a small, small kids club attached to the pool area at the Beach Palace, but it didn't seem to offer many activities. There was a tiny wading pool outside, but no separate kid pool. It didn't look suitable for our active son - much too quiet.

Overall it was an incredible stay, made wonderful by the caring and friendly staff at the various area resorts. We went to casino night at our hotel - fun. But we also spent a lot of downtime relaxing. We felt very free to spend our days how we chose and didn't spend our entire credit but we didn't care. It was a great vacation and we will definitely return to a Palace Resort in the future. P.S. the free calls to the USA were awesome!

  • Stayed February 2011, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank LuvToGo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sun Palace

Property: Sun Palace
Address: Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Romantic Hotel in Cancun
#8 Spa Hotel in Cancun
#8 Luxury Hotel in Cancun
#8 Top resorts Hotel in Cancun
#8 On the Beach Hotel in Cancun
#17 Family Hotel in Cancun
Price Range (Based on Average Rates): ££££
Hotel Class:4 star — Sun Palace 4*
Number of rooms: 252
Official Description (provided by the hotel):
As the first couples' only resort in Cancun, Sun Palace is the perfect retreat from the every day stress. This oasis for couples lies along the coast overlooking the turquoise Caribbean Sea. Conveniently located at just 15 minutes from the airport, this property provides service and amenities of the highest level. We invite you to enjoy this old favorite in a whole new way. A stunning coast line serves as a dramatic backdrop for this recently renovated resort featuring 252 richly appointed guestrooms. Five restaurants and three bars cater to a full range of tastes and moods. Golf enthusiasts can play all year round at the nearby Moon Spa & Golf Club which houses the only Jack Nicklaus Signature golf course in Cancun. Expert hands deliver spa services to those who seek a serene and rejuvenating experience. ... more   less 
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Also Known As:
Sun Palace Hotel Cancun
Cancun Sun Palace

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