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“Just got back from Beach Palace (Jan 14 - Jan 21)”
Review of Beach Palace

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Beach Palace
Ranked #13 of 175 Hotels in Cancun
Certificate of Excellence
GreenLeadersGold level
Montreal, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Just got back from Beach Palace (Jan 14 - Jan 21)”
Reviewed 25 January 2014

Very nice family vacation, 3 adults and 2 kids (7 and 4) at the Beach Palace Resort). We got two rooms on 7th floor (Lagoon view) the rooms and the views are amazing. Each room has a free minibar, soft drink and juice for the kids.
The hotel is very clean and the staff is friendly and nice. The beach was great, the food was good, and we had a great time!
Miguel and Rodolfo gave us a 5 star service at the buffet whenever they were there. It was fun talking with these guys. Allan at the Italian made every little request for the kids possible and was a gentleman.
We loved Teresa at the kids club; she immediately made us feel comfortable leaving the kids there for a couple of hours. Our kids loved her, and on top of everything, Teresa speaks French, which is great because our kids only speak French.

The Hotel offer credit to do upgrades and activities. The submarine and snorkel tour was fun and the spa was relaxing. We also had wonderful pictures, thanks to the Hotel photographer.

The hotel also offers a shuttle service to go to Moon Palace every day. It was fun to go with the kids on a rainy day because they have big installation for kids and we enjoyed visiting the Moon palace (this place is huge).
We loved our vacation, Palace resort know how to make people happy!

Things to consider:

You have to pay 16% taxes out of each hotel credit dollar.

If you like wine, you can buy some at the airport duty free store before getting to Mexico. The free wine is not very good. Oliver, the sommelier, is very nice and helpful with the wine selection, however when you upgrade the wine, you have to pay taxes and the taxes alone cost more than the same bottle in Canada.

If you want toys for the beach, bring them with you. A dollar store like bucket and shovel kit is 20$us at the hotel store. Two years ago we went to Leblanc Spa Resort, the store had great price and we got everything we needed onsite.Beach palace store was very expensive.

The Hotel offer a very nice 60 minutes swim with dolphin trip but be advised that if you want to go with kids under 12 it will cost you 400$us for 20 minutes. With kids, go visit the Aquarium at the Asla Mall instead. Be there at 5pm and stay for the dolphin show at 6, kids loved it.

If you see special guests at the Hotel, don’t except any service from the buffet, pizza place or drinks. They received a soccer team one day at lunch and we felt like regular customers were no longer welcome; it was the only bad experience of the week.

If you like the service, give some tip, they will recognize you and you will make friends real fast. They don’t ask for tips but they are very welcome and very few people do it.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Simon D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luis O, General Manager at Beach Palace, responded to this review, 28 January 2014
Dear Simon D:
Lately French Canadian visitors had grown, which is great for us!! and even greater that we have a lot of staff that speaks fluent french.
Miguel, Rodolfo and Teresa will get an special mention for the memories they have created in you and your family.

Merci!!!

Luis Ojeda
General Manager
Report response as inappropriate
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Traveller tips help you choose the right room.   Room tips (1,753)
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  • Dutch first
  • English first
  • French first
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English first
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 25 January 2014 via mobile

The check in was the toughest part of the stay. We had to get Carlos the manager involved to negotiate our way into a better room on a higher floor.
Eventually we got a concierge floor room with a great view. The stress involved was that, what was written online about resort credits available for room upgrades was supposedly not valid anymore according to Carlos ... since Christmas. Since That wasn't in writing, I didn't see it as my problem. If they want to enforce that, they needed to spell it out in writing.
In the end, we came out good thanks to Carlos.

The Beach Palace food was very good. The Asian restaurant was wonderful..the Italian Restaurant food was good but not as good as the Asian food. The restaurant workers were very good and we tipped for good service often.
Our favorite employee was Esteban. He kept me well stocked with Banana Monkey drinks and was very conversational and friendly. tu callo :)

Aside from a weird water shut off overnight 2 nights in a row for maintenance, our stay was very good.

We visited the Moon Palace as well for a day...we felt the Moon is too big and not as intimate...nor did the beach there have any appeal at all.
The beach palace was much nicer. A phenomenal beach at The Beach Palace, with breathtaking views!!
Word of caution. ..you will need sunscreen and if you don't pack enough in your suitcase, it is $23 to $27 for sunscreen everywhere in Cancun...A real gotcha.

We would come back to The Beach Palace again.
We had a very nice relaxing vacation in a luxury setting.

Stayed January 2014, travelled as a couple
Helpful?
3 Thank Steve G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luis O, General Manager at Beach Palace, responded to this review, 28 January 2014
Dear Steve G:
I am sorry that we purt you in some kind of stress during your check inn, however i can see that Carlos "save the day" and on the end, you had a pleasant stay.

Thanks again for your great review!!

Luis Ojeda
General Manager
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Dickinson, North Dakota
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 25 January 2014

Great vacation with friends and family. Rooms and staff were exceptional. Esteban on the beach and Fernando at the pool bar were two of the best staff we met. The Italian restaurant is a must while staying at this great resort. We will be back!

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Suzie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luis O, General Manager at Beach Palace, responded to this review, 28 January 2014
Dear Suzie T:
Thank You very Much for your kind review, straight and solid, I will personally recognize Fernando and Esteban for the great job they do everyday!!

Greetings all the way to North Dakota!!!

Luis Ojeda
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Belfast, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 January 2014 via mobile

Couldn't write enough about this hotel, this was our first time in Mexico and from we arrived everything from start to finish was amazing! Wonderful wonderful hotel, couldn't believe the friendliness of all the staff nothing was a bother to anyone. Excellent choices for dining, our favourites being the wok and the Terraza restuarants. The sky bar was glorious, room was spotless and cleaned to perfection every morning. I could write an essay here but to keep things short and sweet our whole experience of the hotel and cancun in General was a delight! Thank you to all of the staff who made it an unforgettable holiday, so many of them were amazing and can't remember all their names but to name a few ...special shout outs go to Erick at the sky bar ( full of fun ) Rafael at the Terraza restuarant (really nice guy) along with Robert who made for a beautiful romantic dining experience on the beach, which I would highly recommend! We will most definitely be back to this special place. Thank you for a brilliant time.

Stayed January 2014, travelled as a couple
Helpful?
Thank Stels87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luis O, General Manager at Beach Palace, responded to this review, 28 January 2014
Dear Stels87:
Just love your review title...PARADISE!!! thats the way I like guests to think about the Beach Palace, as a Paradise!!
Its great to hear also that your first mexican vacation experience was a great one, I hope is not the last you honor us with your visit.

Thanks Again

Luis Ojeda
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dickinson, North Dakota
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 23 January 2014

Great rooms, and fantastic staff. Esteban on the beach was one of the best! Fransesco behind the pool bar was fantastic as well. Highly recommend the Italian restaurant and the wine tasting, very fun. Will definitely come back.

Room Tip: We were in the the suite 700 & 702. Fantastic!
See more room tips
  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Craig H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luis O, General Manager at Beach Palace, responded to this review, 28 January 2014
Dear Craig H:
Esteban and Fernando just keep doing it!! and I just love it, if they make you happy, I am very happy with them.

Thanks Again

Luis Ojeda
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
27 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 23 January 2014

This was my sixth time staying at this fantastic hotel. Everything here is wonderful - gorgeous beach, pool areas and fabulous rooms and restaurants. But above everything, the staff are the best, they are like friends who welcome us back each time. I have to say special thanks to the following:
My 5 favourite beautiful ladies- Gaby and Magali at breakfast and Yanet, Yadira and Dominga by the pool. They were all so brilliant.
Then Victor and Carlos in the sports bar - they are great and we really enjoyed chatting to them.
Gilmer, Pascual, Antonio, and Alan in the Italian restaurant.
Victor and Rodolfo.
Jesus and Eduardo on the entertainment team are cheeky and hilarious. I love Jesus doing his MJ moves :)
Thank you all so much, I can't wait to return ASAP!!

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Lareinaroja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luis O, General Manager at Beach Palace, responded to this review, 28 January 2014
Dear Lareinaroja:
Love your nickname...lareinaroja, I hope that for the next time you come over I can have the chance to know you personally, I will make sure that each and every individual you mention in you survey get an special mention!!

Thanks Again

Luis Ojeda
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sherbrooke, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 January 2014

Great vacations !!!!!

From January 11th - 18th , 2014.

This was our first time at this hotel. Everything was perfect !

Go to the buffet and ask to be served by Magali and Andres.

They are very attentive and always happy to assist you. 10/10


The food and the drinks at the beach and restaurants were perfect !

Everybody at the italian restaurant was friendly.

At the sky bar, the people were always smiling and make sure that everything was the best for us.

We will go back to Beach Palace !!!!

We are pleased to recommend this hotel.

Suzie and Louise
Sherbrooke, Qc, Canada

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Suzie126
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luis O, General Manager at Beach Palace, responded to this review, 28 January 2014
Dear Suzie 126:
Magali and Andres are two of the must named members of our staff, thay always work hard pleasing people and making their dreams come true.

Thanks for a great review!!

Luis Ojeda
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Beach Palace

Property: Beach Palace
Address: Blvd. Kukulcan Km 11.5 | Hotel Zone, Cancun 77500, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Cancun
#3 Romantic Hotel in Cancun
#7 Family Hotel in Cancun
#12 Top resorts Hotel in Cancun
#13 On the Beach Hotel in Cancun
#13 Luxury Hotel in Cancun
Price Range (Based on Average Rates): ££££
Hotel Class:4 star — Beach Palace 4*
Number of rooms: 287
Official Description (provided by the hotel):
If you are seeking a sensational family vacation resort look no further. A beautiful stretch of white sand, premier location in the heart of Cancun's hotel zone close to La Isla shopping and entertainment options, and the modern facilities of Beach Palace create the perfect combination for an unforgettable escape. ... more   less 
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Also Known As:
Beach Palace Cancun
Beach Palace Hotel Cancun
Beach Palace Resort

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