Very nice family vacation, 3 adults and 2 kids (7 and 4) at the Beach Palace Resort). We got two rooms on 7th floor (Lagoon view) the rooms and the views are amazing. Each room has a free minibar, soft drink and juice for the kids.
The hotel is very clean and the staff is friendly and nice. The beach was great, the food was good, and we had a great time!
Miguel and Rodolfo gave us a 5 star service at the buffet whenever they were there. It was fun talking with these guys. Allan at the Italian made every little request for the kids possible and was a gentleman.
We loved Teresa at the kids club; she immediately made us feel comfortable leaving the kids there for a couple of hours. Our kids loved her, and on top of everything, Teresa speaks French, which is great because our kids only speak French.
The Hotel offer credit to do upgrades and activities. The submarine and snorkel tour was fun and the spa was relaxing. We also had wonderful pictures, thanks to the Hotel photographer.
The hotel also offers a shuttle service to go to Moon Palace every day. It was fun to go with the kids on a rainy day because they have big installation for kids and we enjoyed visiting the Moon palace (this place is huge).
We loved our vacation, Palace resort know how to make people happy!
Things to consider:
You have to pay 16% taxes out of each hotel credit dollar.
If you like wine, you can buy some at the airport duty free store before getting to Mexico. The free wine is not very good. Oliver, the sommelier, is very nice and helpful with the wine selection, however when you upgrade the wine, you have to pay taxes and the taxes alone cost more than the same bottle in Canada.
If you want toys for the beach, bring them with you. A dollar store like bucket and shovel kit is 20$us at the hotel store. Two years ago we went to Leblanc Spa Resort, the store had great price and we got everything we needed onsite.Beach palace store was very expensive.
The Hotel offer a very nice 60 minutes swim with dolphin trip but be advised that if you want to go with kids under 12 it will cost you 400$us for 20 minutes. With kids, go visit the Aquarium at the Asla Mall instead. Be there at 5pm and stay for the dolphin show at 6, kids loved it.
If you see special guests at the Hotel, don’t except any service from the buffet, pizza place or drinks. They received a soccer team one day at lunch and we felt like regular customers were no longer welcome; it was the only bad experience of the week.
If you like the service, give some tip, they will recognize you and you will make friends real fast. They don’t ask for tips but they are very welcome and very few people do it.
- Official Description (provided by the hotel):
- If you are seeking a sensational family vacation resort look no further. A beautiful stretch of white sand, premier location in the heart of Cancun's hotel zone close to La Isla shopping and entertainment options, and the modern facilities of Beach Palace create the perfect combination for an unforgettable escape. ... more less
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- Also Known As:
- Beach Palace Cancun
- Beach Palace Hotel Cancun
- Beach Palace Resort