Beach Palace is a beautiful hotel which should be a 5-star based on the potential (and the price) but it falls just short. I still had a nice time, but there are some things that management needs to work to fix to improve their guests’ overall experience and keep up with other area resorts. I’ve seen Luis’s previous comments on Trip Advisor on people’s suggestions, such as putting tables and chairs at the Sky Bar, and making sure that people get a schedule of activities when they check in…neither were done when I was there. Management and supervisors were very visible at the other Palace resorts…I only saw one supervisor the whole time that we were there.
We had a beautiful room on the lagoon side…nice comfortable lounger on the deck, gorgeous view. A little noisy from the road if on deck, but would love the same room in the future … it is a great private spot for late afternoon sun.
Housekeeping a little sporadic. Sometimes, didn’t get hand towels. One time I saw housekeeping in the hall and all that she could spare was 1 hand towel. Sometimes, towels were a bit threadbare for this level resort. Sometimes we got turndown service, sometimes we didn’t. We didn’t get minibar replenishment until I called.
Pool: hard to get chairs…lots of chair savers….I don’t know what time people put their towels out, but there was rarely a chair available at about 9:30am and yet there was hardly anyone sitting on them. Also, the chairs were the worse among the resorts that we stayed at this winter. My husband who weighs 175 pounds sat in one of them and broke it (it was probably already cracked, because there were a few others that we saw that were cracked)
Entertainment staff: very nice on a personal level, but missing leadership, organization and direction. Although activities are scheduled, sometimes they are not held. The entertainment staff was often nowhere to be found. I read a number of reviews on trip advisor… I didn’t see many complimenting the entertainment staff. I spent the winter at various resorts in Cancun, and Beach Palace had the worst “execution” of the activities by far. The only exception was Chris, the yoga and zumba instructor who is excellent!
Security: there was one time after a pool volleyball game when 3 guys (who had been drinking lots) started playing volleyball over the large pool area (not over the net), with huge, but uncontrolled, serves and hits…well they kept hitting near various people in their chairs. After my sister and others around us were almost hit, my husband took the ball away from them. He was convinced that they would stop, so he gave the ball back to them. Well they started hitting near people in their chairs again, so I went to the bar to call for security. It took at least 15 minutes before security came, after even more people got hit. There was no entertainment staff around to help. Luckily, one of the 3 guys came to his senses and stopped just before security got there.
Restaurants: In general, the food service was VERY well managed. We only saw a supervisor once, but everything ran perfectly thanks to very hard working & excellent staff. At the buffet, we also saw staff measuring to make sure that the food was hot enough, which we all appreciated.
The Italian restaurant was excellent!! We went there 4 times in a week and Juan & Ephinado were truly superb waiters. Ivan was an excellent assistant. The menu was excellent having many, many choices. They did a super job on the Mayan coffee as well.
I wish that the Mexican restaurant was not a buffet… it would have been nice to order a la carte there. It was strange to be in Mexico but not eat at the Mexican restaurant at the resort.
Once after having dinner in the Asian restaurant, we did stop at the Mexican Buffet to have dessert, and we were warmly greeted and waited on by Miguel. He mentioned that he used to work in the steak restaurant which was outside. We had tried to go there a couple of times but it was breezy both times. He said that he would ask his manager if we could order from the steak menu, but eat inside the Mexican restaurant which we ended up doing the following night. The food was delicious (ordered the T-Bone & shrimp), and the service by Miguel was absolutely perfect. (note to management, Miguel should be promoted…he is that good!)
The breakfast buffet and lunch buffet were very good. At lunch time, I missed the grilled shrimp that Sun Palace had the previous year; other Palace resorts would often have shrimp some number of times at lunch. Perhaps it is cost-cutting, but it is a nice treat to have at a 5 star.
At the pool at lunch, there is a grill with hamburgers, hot dogs, chicken & steak. Shout out to Javier who works hard at the grill in the very hot conditions. Please remember if you can, to tip him as well.
The wait staff serving drinks at the pool are all excellent and work very hard! Although everyone was helpful, Celia was so very sweet, anticipating our needs…keeping us hydrated with water (and some alcoholic drinks as well), and bringing us the drink of the day. It was very sad for me to say goodbye to a very sweet and attentive Celia.
Last but not least, Yair who hands out the towels is a sweetheart! He is extremely hard working, always doing something. Loved seeing his smiling face every day!!
- Official Description (provided by the hotel):
- If you are seeking a sensational family vacation resort look no further. A beautiful stretch of white sand, premier location in the heart of Cancun's hotel zone close to La Isla shopping and entertainment options, and the modern facilities of Beach Palace create the perfect combination for an unforgettable escape. ... more less
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- Also Known As:
- Beach Palace Cancun
- Beach Palace Hotel Cancun
- Beach Palace Resort