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“Overall great experience” 5 of 5 bubbles
Review of Beach Palace

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Beach Palace
Ranked #13 of 181 Hotels in Cancun
Certificate of Excellence
GreenLeadersGold level
Las Vegas, Nevada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Overall great experience”
5 of 5 bubbles Reviewed 1 June 2014

Everything from the room, to the amenities, the food, the spa, and guest services was great. Really no complaints here. Highly recommended. A couple specific shoutouts to Gabriela cooking up the omelets in the morning and Gilmer always there to help out in the evenings. But every member of the staff has been really helpful and genuine. Highly recommended for anybody looking for an all-inclusive stay in Cancun.

  • Stayed May 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank vette2387
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luis O, Director General at Beach Palace, responded to this review, 6 June 2014
Dear vette2387:
Getting a good review fro somebody that lives in Vegas is really special for me, because I think the place with the most spectacular hotels in the world is Vegas, so reviewers from there know what they are talking about, so I have nothing to say but, THANK YOU VERY MUCH!!!

Luis Ojeda
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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5,598 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,707)
Date | Rating
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  • Dutch first
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English first
Lansing, Michigan
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 1 June 2014 via mobile

My wife and I enjoyed this place for a week. The service is very good and there is a good enough variety of food so you don't get sick of the same thing. The Italian and Asian restaurants were really good. Clean and modern.

Stayed January 2014, travelled on business
Helpful?
2 Thank Simon H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luis O, Director General at Beach Palace, responded to this review, 7 June 2014
Dear Simon H:
I think you were here for a convention, It is another segment that has grouth in the last months, groups and conventions, we have the perfect space for meetings and events.
Thank You Very Much for your kind comments anf thoughts about our Beach Palace, I hope you come back in a near future for a family vacation maybe??

Thanks Again!!

Luis Ojeda
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Florida
Level Contributor
33 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
5 of 5 bubbles Reviewed 1 June 2014

Just came back from a fantastic vacation at the Beach Palace. We have been going there for the last 12 years and will continue going. A special thank you to Marleni in Guest Services and to Carlos the front desk supervisor. They made our stay extra special and they are why we keep coming back. We will be back soon.

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Scot1956
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luis O, Director General at Beach Palace, responded to this review, 7 June 2014
Dear Scot1956:
Thank You Very Much for your confidence during this 12 years!! it is great to have long relationships with our guests, I hope I Can see you here for at least another 12!!
I will make sure that Marleni and Carlos get an special mention for making your vacation a better one!!!

Thanks Again
Luis Ojeda
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Beverly Hills, California
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 31 May 2014

I stayed for 1 night. some lady helped me at the begening but we couldnt comunicate with her so Jazmin came and she was amazing. She helped get us what we wanted (ended up switching us to a different property)and was supper freidnly and made out trip. THANK YOU JAZMIN. Palace is a great chain and will do what it takes to make you happy they have so many resorts in cancun you cant go wrong with them !!

  • Stayed May 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank shshshsh2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luis O, Director General at Beach Palace, responded to this review, 7 June 2014
Dear shshshsh2:
Why one night only?!?! you have to come over again and stay with us for at least a week, so you can enjoy all the Palace Experience!!

Thanks for writing such nice things about Jazmin, I am sure she will love it!!

Luis Ojeda
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Phoenix, Arizona
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 31 May 2014

The Beach Palace is a great place to stay. The view of the lagoon and the view of the ocean are fantastic! The pool is very big and has a swim up bar. The sports bar was my favorite place to be. Ericke, Francisco and Daniel were my servers and they were all amazing and provided excellent service! Daniel taught me how to salsa as well and was a great salsa teacher :)

  • Stayed May 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank RamboMartini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luis O, Director General at Beach Palace, responded to this review, 6 June 2014
Dear RamboMart:
You left the Beach Palace happy and dancing salsa, what else can we ask for?? LOL!!
I am very happy to see that your vacation with us was a pleasant one, I hope that if you decide to come again in the future, you choose us back again!!

All the best to Phoenix!!!

Luis Ojeda
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pittsburgh, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 29 May 2014

Super nice resort with an awesome and clean beach and great food. Their pool is by far our favorite place to hang out. Ernesto and Andres at the Tequilla restaurant were super friendly and were the wonderful waiters we enjoyed knowing. Highly recommend this resort.

Room Tip: Definitely go with the ocean view. They have great shows at night by the pool so having a ocean-vie...
See more room tips
  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank clinglinglingling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luis O, Director General at Beach Palace, responded to this review, 30 May 2014
Dear abby1231:

Thank you very much for your nice comments about our Resort, it is very nice to see that Raul provided a service that made your stay even better.

Thanks again and i hope I can see you back in a near future!!

Luis Ojeda
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Great Falls, Montana
1 review
5 of 5 bubbles Reviewed 29 May 2014

All inclusive is the only way to do a real vacation! The Beach Palace is the best at rest and relaxation. The staff have service down to a fine art! Luis in the Tequila dining room and Nicandro in housekeeping were the best! Thank you so much. We will be back!!

Room Tip: Ocean view was the ultimate at sunrise and cooler in the evening.
See more room tips
  • Stayed May 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank msike2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luis O, Director General at Beach Palace, responded to this review, 6 June 2014
Dear msike2:
Be considered as the best vacation ever its great to hear, I am very happy that your holiday experience was worth of saying such amazing things about us.
Thanks again and I hope I can see you back at the Beach Palace soon!!!

Luis Ojeda
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Beach Palace

Property: Beach Palace
Address: Blvd. Kukulcan Km 11.5 | Hotel Zone, Cancun 77500, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Cancun
#3 Romantic Hotel in Cancun
#7 Family Hotel in Cancun
#12 Top resorts Hotel in Cancun
#13 On the Beach Hotel in Cancun
#13 Luxury Hotel in Cancun
Price Range (Based on Average Rates): ££££
Hotel Class:4 star — Beach Palace 4*
Number of rooms: 287
Official Description (provided by the hotel):
If you are seeking a sensational family vacation resort look no further. A beautiful stretch of white sand, premier location in the heart of Cancun's hotel zone close to La Isla shopping and entertainment options, and the modern facilities of Beach Palace create the perfect combination for an unforgettable escape. ... more   less 
Reservation Options:
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Also Known As:
Beach Palace Cancun
Beach Palace Hotel Cancun
Beach Palace Resort

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