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“Absolute perfection!”
Review of Beach Palace

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Beach Palace
Ranked #16 of 175 Hotels in Cancun
Certificate of Excellence
GreenLeadersGold level
1 review
“Absolute perfection!”
Reviewed 3 June 2014

I love Beach Palace. The resort, the beach, the pools, the staff, the service, the food, the drinks... All of it is incredible! I only stay here when I go to Cancun. The staff is always extremely friendly and helpful. The spa services are amazing. 24 hour room service is super nice. Balcony, ocean view room with a day bed. You just can't beat it!

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jfkokos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luis O, Director General at Beach Palace, responded to this review, 4 June 2014
Dear jfkokos:
Short straight and full of information, everything you need to know about the Beach Palace is writen in this great review.
Thank You Very Much and if you decide to come over to Cancun again, let us know so we can pamper you as you deserve!!!

Luis Ojeda
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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English first
Calgary, Canada
Level 6 Contributor
85 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 2 June 2014

My husband and I just got married at Beach Palace on May 10, 2014 and it was an absolutely perfect week in paradise!! Right from the start of the trip at check-in our group was treated like royalty and the staff was so friendly and attentive. As the bride and groom we were upgraded to one of their suites on the 9th floor and I have to say, it was the most beautiful hotel room I have ever stayed in. The view of the turquoise ocean from the massive patio was breathtaking. Thank you to the staff at Beach Palace for making that room upgrade happen. It made our stay even more special being in such a beautiful room with such an amazing view of the ocean.
The first night we arrived we had planned a welcome dinner with live music on the Palenque Terrace overlooking the lagoon. Mario Yam, the wedding planner, arranged everything beautifully and added extra little touches like fishbowl candle centerpieces and turquoise napkins. I ordered strings of white paper lanterns which were hung above the table and the location and decor was gorgeous! The service was amazing and the bartenders and waiters were so awesome. The food was delicious too! We chose the Yucateca menu option for the private buffet and I would highly recommend it to anyone planning a wedding and trying to decide on menu choices. It was only our first night and all the wedding guests were raving about the event, the service and the hotel.

On the day of the wedding I had my hair and makeup done in the hotel salon. Everything turned out great. Only negative would be how long it took to get hair and makeup done....I was there for almost 3 hours and it caused me to be a bit rushed since the photographer was arriving soon. I would recommend any bride using the salon to book their appointments with plenty of time before the ceremony starts. (We used Del Sol Photography and they are amazing! Highly recommend them too). Mario the wedding planner was a superstar again on the wedding day. He made sure all the decor I brought from home was set up in the rooftop reception area and he took care of every little detail. I am so appreciative of everything he did and he made our wedding day perfect!

The ceremony was on the rooftop skydeck at 4:00pm and it was very beautiful and emotional. One thing is that is was VERY hot up there at that time of the day. I had brought paper fans to place on each seat and everyone was glad to have the fans. Standing in a wedding dress under the blazing sun was very difficult but we kept the ceremony short and soon people were able to find some shade near the pool area on the rooftop during the cocktail hour until the sun set.
The reception dinner menu we chose was the Cajun menu and it was also very good but I looooved the Yucatan menu from the welcome party and wished I had chosen that menu again for the wedding. Beach Palace has amazing food all around and even in the restaurants and buffet, the attention to detail they take with presentation and food quality is outstanding. Drinks and cocktails are mixed well too with high quality liquor and the regular wine selection is large and the upgraded wine list also has some great options!

After dinner was over the wedding reception kicked into high gear with people dancing and drinking and having a blast. The party turned into a pool party when everyone jumped into the pool and the bartender moved over to the swimup bar side to serve everyone. It was such a fun night and everyone is still talking about how it was a wedding they will remember forever.
Thanks to Mario Yam for being such an amazing wedding planner and making our wedding day so special!. Anyone who is thinking about planning a wedding at Beach Palace, just do it! You will not regret it. The hotel was absolutely perfect since it is not too big and all our guests were able to meet up easily and everyone was always running into each other at some point. Even our single guests who didn’t come with anyone said they felt so included because the hotel was not a gigantic resort and they were never trying to track down anyone to make plans.

Every day our group would slowly gather down on the beach loungers and spend the day baking in the sun and playing in the ocean. The beach at Beach Palace is amazing and the water is so warm and such a stunning shade of turquoise! The waiters on the beach are awesome and they work so hard trekking up and down the sand to bring food and drinks. There was never any shortage of chairs or parasols which was nice!
One annoying thing, which most all-inclusive’s struggle with, is the people who wake up early and go stake out their places by putting towels on the chairs and then don’t come out for a few hours. Almost every chair by the main pool had a towel on it in the morning and you wouldn’t see people out there until at least 10 or 11am...It is pretty annoying and selfish of people to do that!
The beach was a nice alterative to the main pool because there was always empty chairs and no one seemed to stake out chairs down there. The rooftop pool area was also great because the sun goes behind the hotel around 5:00 and casts a big shadow so you could go up to the rooftop for a few more hours of sun and sit at the swim up bar! Our group had a lot of fun up there.

All the restaurants were great and I loved that you don’t have to make reservations to any of them. Wok was our favorite and my husband was so excited to see they had all his favorite sushi and sashimi options. The miso soup was great too! I think we ate there 3 out of the 7 nights! The buffet restaurant was also really awesome for all meals (open for Breakfast lunch and dinner) and there was always so much food selection! The food was always fresh and you never felt like anything was leftover or sitting under a hot plate for hours. The salsa and guacamole was awesome too! So was the ceviche ordered from the pool bar menu.

Here are some other things about the hotel that were amazing:
-Sleep quality....Wow the bed in our suite was SO comfortable. I don’t think I have slept that good in a very long time! I am so used to beds in Mexico being very hard and I was just sort of expecting that again but nope! I felt like I was sleeping on a cloud for a week :)
-Fish Spa in the salon....It was weird but totally awesome!! I was laughing my head off the whole time while having it done with my husband.
-Alcohol: Wow they make some strong drinks at Beach Palace! It was really nice to feel like you were not getting watered down drinks. I also like that they had Grey Goose vodka at the bars! The mini bar liquor dispenser in the room fridge was awesome too.
-Mayan Coffee...You must try this when eating at the restaurants for dinner. It is quiet the show when they light it on fire and pour it in the glass!
-The gym is small but has a great view of the lagoon. It was nice and air conditioned too!
-The only negative I think I have about the entire hotel stay is that the elevators are very slow and can get very hot when they are full of people. Other than that, everything was fantastic and worthy of 5 stars :)

We go to Mexico usually 1-2 times per year and we never really do the all-inclusive thing anymore so this stay at Beach Palace was a big change for us. In the past, my experiences with all-inclusive’s were not good but Beach Palace has completely changed my view on that. It was such a beautiful hotel with amazing service and amazing quality of food and drink. It was all the little things and the attention to detail that made this hotel so fantastic. Another great feature the hotel had was the included room service. Every night before bed we would fill out the breakfast room service form and hang it on our door with the desired delivery time. Each morning, right on cue the room service would arrive and they would set up our breakfast and pot of coffee on the table out on the patio. Starting the morning off with breakfast outside enjoying the view was one of my favorite parts of the trip. It was such a lovely start to our day. I just can’t say enough good things about the hotel, the service, the staff and the wedding. I hope to return to Beach Palace one day to enjoy the beautiful hotel and the amazing view someday soon :) Thank you for everything!!

Room Tip: An ocean view room is worth it! Amazing!
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Flipflopyyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luis O, Director General at Beach Palace, responded to this review, 6 June 2014
Dear Shmandala:
WOW!!! its incredible every time I receive one of this reviews!! I can see that the most important day of your life was just succesful!!!
Thanks for all the things you comment and also thank you very much for choosing us to make your fairytale wedding a dream come true!!!

Thanks again, and I hpe I can see you here for the first anniversary celebration!!

Luis Ojeda
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, California
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 June 2014

As Palace members we have quite a few choices of where to stay, this trip we decided to go back to Beach Palace May 24-31, 2014. Once again, we weren't disappointed. We had an amazing room with a postcard view. We had 16 in our group this time and all of us thoroughly enjoyed ourselves. The beach is stunning as usual. Food was great and they were able to keep up with demand as our first night there the hotel was at full capacity. Our favorite place was the outdoor steakhouse. We did not visit the Italian this time as hubby forgot to bring long pants. We wish they would change that rule as the men can wear jeans but no shorts. I think nice shorts look better than jeans. IMO.

Still notice that a lot of folks don't tip. Even at dinner. These folks work their butts off to make things so pleasant for you, our group always tips. Each of us brings $200 to $300 in $1's for that very purpose.

I would like to send a special shout out to Esteban our beach/pool waiter...he was amazing and trust me we kept him very busy with our large group. He took very good care of us and always with a smile. If you go there and he is your server, call him "bam bam". That is our nickname for him. He was awesome!!

Another shout out would be to Sergio, pool waiter...he too was amazing when "bam bam" was sent to beach duty, and always with a smile. He had our next drinks before we even asked for them.

One more shout out is to Hiram at the front desk. It was so busy due to full capacity, but he remained calm and gave us amazing service with a smile. Due to full capacity, there were no King rooms available, only two doubles (another recommendation would be to make it 2 queens vs. 2 doubles, queens are much comfier to sleep in for 2 people). Anyway he had housekeeping put our beds together since he didn't have a king room, and it worked out just fine. We were on the 10th floor with an amazing ocean view. I would stop by to say Hi whenever I passed by the front desk and he remembered me by name and would always ask me how things were going and if I needed anything.

Again, love the service from all the Palace Resorts. It can't be beat. Can't wait to go back.

Room Tip: If hotel is full you may have to do your 1st night in a lagoon view room. Be patient and work with...
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Julie J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luis O, Director General at Beach Palace, responded to this review, 5 June 2014
Dear Julie J:
Please next time you come over and don´t have long pants with you, ask our PR people and they can get some for you, or seat at the mexican restaurant but order from the italian.
I am very happy to see that choosing us was a great choice, I am very happy for you and your family that you hada a great vacation week.
I hope the next time, you choose us back.

Thanks Again

Luis Ojeda
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
England, United Kingdom
1 review
Reviewed 1 June 2014 via mobile

Stayed here only a week ago.. Loved the hotel & staff. All so helpful & nothing is too much for them!! Gabriella makes your breakfast every morning whatever you throw at her. Lovely lady.
Rooms are absolutely beautiful, faultless.
Only critic is the walls are quite thin.
Pool areas fab with great entertainment & the waiters cant do enough for you, constantly asking you if you want drinks!!!! So lovely people! Second time in Cancun & i would definitely return to Beach Palace! Holiday blues!! Xxxx

Stayed May 2014, travelled as a couple
Helpful?
Thank Roxanna M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luis O, Director General at Beach Palace, responded to this review, 6 June 2014
Dear Roxanna M:
Thank You Very Much for your great comments and review, and mostly thank you for choosing us as your holiday resort comming all the way from the UK, that´s a tough choice!!

I will make sure that Gabriela gets an special mention for the service she provides every morning, she is my biggest asset!!

Luis Ojeda
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Las Vegas, Nevada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 June 2014

Everything from the room, to the amenities, the food, the spa, and guest services was great. Really no complaints here. Highly recommended. A couple specific shoutouts to Gabriela cooking up the omelets in the morning and Gilmer always there to help out in the evenings. But every member of the staff has been really helpful and genuine. Highly recommended for anybody looking for an all-inclusive stay in Cancun.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank vette2387
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luis O, Director General at Beach Palace, responded to this review, 6 June 2014
Dear vette2387:
Getting a good review fro somebody that lives in Vegas is really special for me, because I think the place with the most spectacular hotels in the world is Vegas, so reviewers from there know what they are talking about, so I have nothing to say but, THANK YOU VERY MUCH!!!

Luis Ojeda
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lansing, Michigan
Level 3 Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 1 June 2014 via mobile

My wife and I enjoyed this place for a week. The service is very good and there is a good enough variety of food so you don't get sick of the same thing. The Italian and Asian restaurants were really good. Clean and modern.

Stayed January 2014, travelled on business
Helpful?
2 Thank Simon H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luis O, Director General at Beach Palace, responded to this review, 7 June 2014
Dear Simon H:
I think you were here for a convention, It is another segment that has grouth in the last months, groups and conventions, we have the perfect space for meetings and events.
Thank You Very Much for your kind comments anf thoughts about our Beach Palace, I hope you come back in a near future for a family vacation maybe??

Thanks Again!!

Luis Ojeda
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Florida
Level 4 Contributor
33 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed 1 June 2014

Just came back from a fantastic vacation at the Beach Palace. We have been going there for the last 12 years and will continue going. A special thank you to Marleni in Guest Services and to Carlos the front desk supervisor. They made our stay extra special and they are why we keep coming back. We will be back soon.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Scot1956
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luis O, Director General at Beach Palace, responded to this review, 7 June 2014
Dear Scot1956:
Thank You Very Much for your confidence during this 12 years!! it is great to have long relationships with our guests, I hope I Can see you here for at least another 12!!
I will make sure that Marleni and Carlos get an special mention for making your vacation a better one!!!

Thanks Again
Luis Ojeda
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Beach Palace

Property: Beach Palace
Address: Blvd. Kukulcan Km 11.5 | Hotel Zone, Cancun 77500, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Cancun
#3 Romantic Hotel in Cancun
#7 Family Hotel in Cancun
#15 Top resorts Hotel in Cancun
#16 Luxury Hotel in Cancun
#16 On the Beach Hotel in Cancun
Price Range (Based on Average Rates): ££££
Hotel Class:4 star — Beach Palace 4*
Number of rooms: 287
Official Description (provided by the hotel):
If you are seeking a sensational family vacation resort look no further. A beautiful stretch of white sand, premier location in the heart of Cancun's hotel zone close to La Isla shopping and entertainment options, and the modern facilities of Beach Palace create the perfect combination for an unforgettable escape. ... more   less 
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Also Known As:
Beach Palace Cancun
Beach Palace Hotel Cancun
Beach Palace Resort

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