We just returned from a week stay at the Beach Palace in July. The trip included myself, my husband and my two girls (ages 15 & 23). First I have to say we had a wonderful time and the resort is small but clean and gorgeous! The staff was exceptionally friendly and made every effort to go out of their way to make our vacation comfortable and pleasant.
I personally want to thank a few staffs that made our trip memorable:
Amelia who charmingly helped us with our booking tours.
Andrei and Florentina who gave me and my daughter the best massage ever
Francisco who kindly kept bringing us drinks and foods on the sky bar pool
Rafael – the finest waiter at the Wok
Victor, Roger and Gabriella at the Tequila
AND so many more that we can’t remember all the names.
Food: We found the food at the Bocelli Italian Restaurant was the best and all other restaurants: the Tequila buffets, the La Terraza Steak House, and the Wok Asian were decent. We made a visit to Moon Palace one night and found the Momo Asian in the Sunrise lobby was also excellent. However, we had to wait for about 3 hours to be seated so we went browsing around the resort and found the food at the Barracuda Steak House was extremely good. Their rib eye steak here was so extraordinary.
Resort Credits: We booked 2 rooms so we had $3000 in resort credits. We only used some of our credits to book for 3 massages $450, hair braid $75, and 3 excursions to visit Coba, Tulum and the Valladolid Cenote. The tour cost was average from $80 to $110 per person. Keep in mind there was a 16% sales tax you must pay for whatever amount you used (last year was only 11%). Most of these tours required walking shoes, comfortable clothes and hat / umbrella. Bring bug spray to void biting from mosquitos. You can wear your bathing suit underneath since some of the areas allowed swimming.
Other Amenities: The two pools on rooftop sky bar are often less crowded than the pool on the beach. The view up here is amazing. The room service was quick and decent. My kids ordered room service practically every night since they stayed up late. The room itself was nice with big jacuzzi tub (never used it since it took a while to fill up). It had big size lanai- balcony with a giant padded lounger and chairs. We stayed on the lower floors so we watched the nightly entertainment from our balcony which was pretty cool. FREE Wi-Fi throughout the resort and FREE unlimited phone calls made back to US from your room which is a BIG plus (dial 9001+the area code+the number). The beach at this resort is BEAUTIFUL but the waves were rough surprisingly. My daughter and several other people lost their sunglasses due to this incident so be cautious.
Gratuities: We had over $300 in small and big bills for tipping those who went above and beyond and believe me…ALL the people DESERVED tips although they did not expect them. They worked so hard and always had a big smile on their faces.
Things need to be improved: Check in was way too SLOW and the front desk person never explained how to turn on lights in the room. Had to grab a walk-by couple to help out and found out we had to stick the room card in the slot by the front door to active all the lights in the room. Beach / pool lounge chairs need to be monitored. If no person used / returned in a few hours, the staff should remove the dirty wet towels so someone else can use the chairs.
Overall, I would DEFINITELY recommend the Beach Palace resort to my family and friends and to anyone looking for an all-inclusive in Cancun.
Stayed July 2014, traveled with family!
- Official Description (provided by the hotel):
- If you are seeking a sensational family vacation resort look no further. A beautiful stretch of white sand, premier location in the heart of Cancun's hotel zone close to La Isla shopping and entertainment options, and the modern facilities of Beach Palace create the perfect combination for an unforgettable escape. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, LoveHolidays, Southall Travel, Hotels.com, Prestigia, HotelsClick, Ebookers, Evoline ltd, 5viajes2012 S.L., TripOnline SA, Cancelon and getaroom.com so you can book your Beach Palace reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Beach Palace Cancun
- Beach Palace Hotel Cancun
- Beach Palace Resort