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“Hard rock Cancun is the place if you like Rock'n'Roll”

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Hard Rock Hotel Cancun
Ranked #10 of 177 Hotels in Cancun
Certificate of Excellence
GreenLeadersGold level
Reviewed 17 September 2013

I love the ambiance of the resort, the music, the memorabilia in the walls! Simply awesome.
The rooms are big and comfy. The service is very good. The restaurants a la carte are simply exquisite. The morning buffet could have a bit more variety.

The resort dollars are awesome.

This is my third hard rock hotel I stay in and it is aleays a pleasure. The next I plan the Hard Rock Vallarta.

  • Stayed: September 2013
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Thank nicole m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alejandro M, Customer Care Manager at Hard Rock Hotel Cancun, responded to this reviewResponded 18 September 2013

Hello nicole m! Thanks for your amazing comment! We can see you are a true Rock Star! We are glad that you enjoyed our stage, services and facilities. We hope to be able to host you once again. Please do not hesitate to contact us to help you plan your next trip and spoil you rotten! Stay tuned on our official website for future shows, promotions and more!
-LOVE ALL SERVE ALL-

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5,545 - 5,551 of 10,231 reviews

Reviewed 17 September 2013

I am a Palace Premier member and absolutely love all of the resorts. This year, we decided to stay at Hard Rock Cancun. There were 15 of us staying at one resort and 4 staying at Beach Palace as they have a 9 and 6 year old and love the pool and kids club. The 15 of us decided we would stay at Hard Rock Cancun so we could have dinners with the other family at Beach Palace and see them on the beach. There were only 4 of us who had previously stayed at this location as Cancun Palace. Loved it then and love it now. Having 8 people in their mid to late 20s, this resort provided everything they wanted. It was upbeat, action packed, and still family oriented for the couple with a baby and also the six of us who are in our 50s. My brother-in-law (his first time traveling at a Palace/Hard Rock) said he couldn’t come up with one negative thing about this resort. The only thing he could possibly think of was on our last night it was raining and so the lobby bar was completely packed. There were more teenagers/kids than you could imagine and they were all in the bar area having a party. You couldn’t even get close to get a drink. That being said, it would be really nice if there were more outside bar areas (and even inside) during the evening. Since it only rained one night, it would have been great to sit outside and enjoy our drinks. They do have a bar outside of the Mexican restaurant that serves until I believe 10:00 PM. My sister fell in love with the margaritas that those bartenders make. There were only a few tables located near the bar and they were always taken. I do miss the lobby bar of the Cancun Palace. There are areas up on the third floor outside that don’t seemed to be used to their full advantage. An outside restaurant and bar would be perfect on the third floor. There is also the area where members check in. I believe that is a conference center and that space could be utilized better when there isn’t a conference and the resort is at full capacity. The check-in process was great and all of my contacts ahead of our arrival since we were traveling with an infant worked out spectacular. I can’t compliment this hotel and its staff enough! The food is great, the drinks are plentiful and the atmosphere is great. I wish the pool would have been a little more clear but with the resort at 100% capacity, I’m sure it is hard to find a good time to clean the pool during the day. I have to now list some employees who are noteworthy. Felix at the pool bar (my daughter thought he was great), Angel at the pool bar took care of me as if I were the Queen, Karen and Carolina who were pool service were such sweeties and always asking if we needed anything. They always delivered with a smile on their face even though we had so many of us and some not always appreciative of the fine service they were getting (or at least they don’t always show it). I truly wanted to take Manuel from the spa home with me but my husband put a stop it that I thought I had died and gone to heaven. Best massage I’ve ever received and that says a lot. All of the staff deserves praise but these were the ones that I remember to take jot their names down. I only wish I could mention people behind the scenes who truly deserve a shout out but you don’t usually see them or their name tags or your exchange with them is very quick (like the wonderful people who clean rooms, the people at check-in, the bellman). I would HIGHLY recommend this resort unless you want quiet and laid back. This isn’t for people who don’t like music and action!

Room Tip: I would recommend a room away from the elevators.
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  • Stayed: July 2013, travelled with family
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1  Thank LVCocoPebbles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alejandro M, Customer Care Manager at Hard Rock Hotel Cancun, responded to this reviewResponded 19 September 2013

Hello LVCocoPebbles! Thanks for your great comments and suggestions! We are glad to know that you had an amazing time and that our staff made you feel like a celebrity! Be sure we will let Felix, Angel, Karen, Carolina and Manuel know that they ROCKED! We passed on your suggestions about the bar areas to our management team, as we always strive to improve our valuable rock stars’ experience! We hope to host you again and please do not hesitate to contact us to help you plan your next trip and spoil you rotten! Stay tuned on our official website for future shows, promotions and more!

-LOVE ALL SERVE ALL-

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Reviewed 16 September 2013

I have stopped at this hotel twice in one year... Would highly recommend.... Excellent staff,food,and and an outstanding experience had.... The place to stay in cancun, great location. Hotel is clean and once again the staff are great.

  • Stayed: September 2013, travelled as a couple
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Review collected in partnership with Hard Rock Hotels & Casinos
Thank satvir_atwal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alejandro M, Customer Care Manager at Hard Rock Hotel Cancun, responded to this reviewResponded 17 September 2013

Hello satvir_atwal! Thanks for your great short and sweet review. We are thrilled to know that you are a true rock star and enjoy being on our stage as much as you can. We hope to be able to host you soon and roll out the red carpet! Please do not hesitate to contact us to help you plan your next trip and spoil you rotten! Stay tuned on our official website for future shows, promotions and more!
-LOVE ALL SERVE ALL-

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 September 2013

upon arrival in the hotel i was in awe as to how good it looked. the staff couldnt do enough for us and the all inclusive food both inside and by the both was faultless and very tasty. the bed was massive and very comfy....hotel restaurants were fantastic and we could use them as much as we wanted. when we first went on the beach which is right on hard rocks doorstep we got a sunbed and was greeted by someone to take our drinks order. didnt even need to move a muscle. cant wait to go back next year

  • Stayed: September 2013, travelled as a couple
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Review collected in partnership with Hard Rock Hotels & Casinos
Thank Poppy037
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alejandro M, Customer Care Manager at Hard Rock Hotel Cancun, responded to this reviewResponded 17 September 2013

Hello Poppy037! We thank you for your great review! We are ecstatic to know that you felt like a true Rock Star and that you are planning on coming back! Please do not hesitate to contact us to help you plan your next trip and spoil you rotten! Stay tuned on our official website for future shows, promotions and more!
-ALL IS ONE-

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Reviewed 16 September 2013

We just returned from the Hard Rock, with 5 other couples! We had an amazing time! From the moment we arrived to when we departed, we were treated like Rock Stars.
When our van arrived at the hotel, all the ladies were given a flower and then an ice cold wash cloth to freshen up! We were then taken to the VIP registration, one of the couples we traveled with were members. We were explained the hotel credits, met our Butler, Abraham. He was gracious, answered questions, booked our dinner reservations, excursions....he was amazing! We were served Champagne....they checked our luggage for us, and we were off to lunch! The food at the pool ranged from steak, burgers, fish, paella, BBQ chicken, and brick oven pizza. We then went inside waiting for our rooms to be ready. After a few drinks, Abraham came with our keys....our room was lovely, very clean. The bellman who brought our luggage, showed us many of the amenities like the free mini bar, the do not disturb light, make up our room light. Sammie the bellman, remembered our name the whole week! Every time he saw us, he went out of his way to say hi.
We never had trouble getting beach chairs or towels The pool staff were available to get us drinks, food...whatever we needed! We had a cabana at the beach one day and it was awesome! The service superb there too.
Room service was fast and surprisingly good as well! The fresh fruit plate was a favorite. They always repeated the order back and were very prompt.
We all loved the Italian restaurant, and especially the manager. He was new to Cancun, from France, and a gem!!! The menu was extensive, the food wonderful!! We special ordered lobster one night, it was delicious!
The spa was nice, needs refurbishing, but we were told the Hard Rock was closing for a remodel at the end of September. It was extremely clean and the services very nice!
We took at tour to Tulum, covered by resort credit, and it was very educational. Our guide was a former university professor with a masters in anthropological sociology. He happened to be a Mayan descendent as well. He was a great guide...but his pt of the tour was too short. The one negative with the tour is the guide did ask for tips, but in his defense so many do not tip.....
The week we were there, we had a good bit of rain. The entertainment just moved inside! We played casino games one day, danced, life size jenga, etc like a cruise, there was a lot to do, or you could veg and not do anything.
The bar staff was very attentive and friendly...they became friends! Alejandro, and Karen were efficient and super nice! All the wait staff in general was good! Even as we were waiting for our shuttle back to the airport, I was asked more than once, if I wanted water for the journey.
As we debating about going to Cancun, I read some really negative reviews, and I was a little concerned....but grumpy people or unhappy people will be grumpy or unhappy in paradise too!
We're there a few things that needed sprucing up? yes, but they are closing to do that! We had a wonderful time! Cancun was beautiful, the resort was beautiful and the staff was top notch!

Room Tip: Because the floors are marble/stone, you can hear loud people in your room....we were by the elevat...
See more room tips
  • Stayed: September 2013, travelled as a couple
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Thank Lisa R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alejandro M, Customer Care Manager at Hard Rock Hotel Cancun, responded to this reviewResponded 17 September 2013

Hello there Lisa R! Thanks for taking the time to write such an amazing review! We are thrilled to hear that you had a blast on our stage and that so many people made you feel like a celebrity! Our staff is the soul of our resort and what keeps our valuable guests’ rock story be a double platinum hit. Be sure we will let Abraham, Sammie and the Italian restaurant manager that they rocked! We hope to have you on stage soon again! Please do not hesitate to contact us to help you plan your next trip and spoil you rotten! Stay tuned on our official website for future shows, promotions and more!
-TAKE TIME TO BE KIND-

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Reviewed 15 September 2013

We went to Punta Cana's Hard rock in January and was completely amazed. So we decided to try the one in Cancun. We didnt enjoy it as much but never the less, it was really nice !! Service was amazing, very clean, got style, diamond room worth paying more, nice beach and pool. A little loud but hey!!! its called Hard Rock. I could go on but cant wait for the one in Riviera Maya. More all inclusives please and give Felix the barman a raise, he's awesome !!! Here the links to video i made of the hôtels, can give you a good idea of how it is. One love everyone !!
Punta Cana
http://www.youtube.com/watch?v=bvvnbqnsFTo
Cancun
http://www.youtube.com/watch?v=tlGV-1XlKF4

  • Stayed: August 2013, travelled as a couple
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2  Thank MasterMomo117
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alejandro M, Customer Care Manager at Hard Rock Hotel Cancun, responded to this reviewResponded 17 September 2013

Hello MasterMomo117! Thanks for your review and the awesome videos you sent! You are a true Rock Star and we are thrilled to know that you enjoyed our magnificent stage and beautiful scenery! Felix will be thrilled to know he ROCKED! We hope to have you on stage soon again! Please do not hesitate to contact us to help you plan your next trip and spoil you rotten! Stay tuned on our official website for future shows, promotions and more!
-LOVE ALL SERVE ALL-

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 September 2013

Amazing hotel! Clean, modern and welcoming. Staff is great! No complaints on anything! Just one comment for the single people: don't go there! It's family friendly and couples. Not a party hotel! Also, too much rock music.

  • Stayed: September 2013, travelled with friends
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Review collected in partnership with Hard Rock Hotels & Casinos
1  Thank Polina B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alejandro M, Customer Care Manager at Hard Rock Hotel Cancun, responded to this reviewResponded 17 September 2013

Hello Polina B! Thanks for your great review! We are thrilled to know that you enjoyed your celebrity experience! Indeed our staff is the soul of this resort and we are glad to hear that they made a tremendous job at rocking your world upside down! We hope to host once more you soon! Please do not hesitate to contact us to help you plan your next trip and roll out the red carpet! Stay tuned on our official website for future shows, promotions and more!
-TAKE TIME TO BE KIND-

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hard Rock Hotel Cancun

Address: Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico (Formerly Cancun Palace Resort)
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Top resorts Hotel in Cancun
#10 On the Beach Hotel in Cancun
#10 Spa Hotel in Cancun
#10 Luxury Hotel in Cancun
#17 Business Hotel in Cancun
#17 Family Hotel in Cancun
#22 Romantic Hotel in Cancun
Price Range: £306 - £669 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hard Rock Hotel Cancun 4.5*
Number of rooms: 598
Official Description (provided by the hotel):
Hard Rock Hotel Cancun- Where Stage Front meets Beach Front At our unique Cancun beach resort, we've created the ultimate beachfront celebrity playground and transformed the typical All Inclusive vacation into a rock star paradise, which reflects our Mexican setting and cosmopolitan flair. Located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room hydro spa tub, fine dining at, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists. There are no limits at our All Inclusive Cancun resort. Go on a world tour with the internationally inspired restaurants of the Hard Rock Hotel Cancun. Give meetings the rock star treatment. Plan the ultimate celebrity-style wedding. Rock out at the beach or the luxurious pool area with swim up bars. Indulge in a glorious spa day. The Hard Rock Hotel Cancun truly has something for everyone. ... more   less 
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Also Known As:
Cancun Palace Hotel Cancun
Cancun Palace Resort
Palace Hotel Cancun
Cancun Palace Cancun

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