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“Amazing Rock Experience”

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Hard Rock Hotel Cancun
Ranked #10 of 175 Hotels in Cancun
Certificate of Excellence
GreenLeadersGold level
orem, utah
Level 2 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Amazing Rock Experience”
Reviewed 25 September 2013

Hard Rock Cancun may not be 5* resort in everything but it was to me. Consider this:
1. free and unlimited phone calls from your room to Canada and the USA. That is free of charge. They do not even show on your bill.
2. Up to $ 1800.00 dollar credit to be used for massages, golf, etc. depending on the number of nights spent at the hotel
3. A truly incredible place for children 4 through 12. An amazing team of girls taking care of these children. Whether you bring your children or your grandchildren let these little ones experience what Hard Rock Cancun has to offer to them. you will be amazed. In 30 years of travel I have never seen a place for children not even on cruise ships as great as the one at the Hard Rock Cancun. Truly an incredible experience for these children. hey can even write on the walls (no charge and no penalty and no scolding). They have their own lunch room, play room, water slides, children pool, arts and crafts, trains and toys. I wished I were a kid again.
4. Friendly, what Superfriendly atmosphere.

Room Tip: All rooms were great. You may prefer a higher floor.
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  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bariitaly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Émanuelle L, Customer Care Manager at Hard Rock Hotel Cancun, responded to this review, 26 September 2013
Hello bariitaly! Thanks for your amazing review! We are ecstatic to know that you are a real rock star and enjoyed your hip vacation! We are glad to know that you enjoyed all of the services, amenities and facilities offered at our resort; be sure we will let our Little Big Club staff know that they Rocked! We hope to host you once again on our stage! Please do not hesitate to contact us to help you plan your next trip and roll out the red carpet! Stay tuned on our official website for future shows, promotions and more!
Rock On!
-LOVE ALL SERVE ALL-
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Calgary, Canada
Level 3 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 24 September 2013

Sept 16 2013...upon arriving at the Hard Rock in Cancun my first impression of the hotel as you enter the lobby was that this property is alive. So vibrant and has lots to keep the eyes occupied. If you are a music lover- particularly rock and roll this may be the place for you. Originally the Cancun Palace they have rebranded the resort as the Hard Rock. It has set a theme throughout the resort where you will find an assortment memorabilia . Attracting all ages it offers a beachfront location on a very large stretch of beach located in the heart of Cancun. The main meeting area is the "smash" bar located in the centre of the property in the lobby really you cant miss it. Here you will find a gathering through the day and evening of guests kicking back and getting to know one another. Pool tables and shuffle boards or just sitting back and socializing. The cuisine offered a variety of venues to choose from. Brazilian-Impanema, Asian- ZEN , Italian - Ciao, Mexican- Freida, International Market Buffet and they have beachise grill offering pizza, burgers through the day.
My main purpose for the visit to the hotel was to be introduced to the "wedding collection" inspired by none other than Colin Cowie with an opportunity to meet him- which did not disappoint. I am a certified WOW specialist ( weddings on the water) If you are thinking of planning your destination wedding they offer some lovely wedding packages to make your celebration a fabulous memory to look back on for years to come. - After all - it all started with a little rock - why not take it to the Hard Rock? The rooms are spacious and the ocean view rooms have a fabulous view of the water. The lagoon views face the front of the building overlooking the lagoon across the street. You have very easy access to restaurants and night life off the resort. When checking in you are given a "track" list you can choose from to download while you stay and if so inclined you can selet a guitar and take it to your room with instructions to learn to play or (pick) The staff was very attentive to the needs of their guests. Best of all is the use of your resort credits while staying at the Hard Rock making tours and golf affordable and that special item in the shop that you have your eye on you can purchase and use resort credits towards your purchase.

Room Tip: I would recommend the ocean view rooms on the higher floors
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Stayed September 2013, travelled on business
Helpful?
1 Thank Laurielee2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Émanuelle L, Customer Care Manager at Hard Rock Hotel Cancun, responded to this review, 25 September 2013
Hi Laurielee2013! Thanks for your detailed review! We are glad to hear that you enjoyed the vibe and that you recommend our hotel for events, weddings and vacation! We are happy that you enjoyed all the amenities and services we offer and found that our staff was accommodating and attentive. We strive to provide to every guest a Rock Star experience they will remember all their life. We hope to see you on stage once more and please do not hesitate to contact us to help you plan your next trip and roll out the red carpet! Stay tuned on our official website for future shows, promotions and more!
Rock on!!
-TAKE TIME TO BE KIND-
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London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 24 September 2013

Myself and my girlfriend are due to arrive at the Hard Rock Hotel on the 5th October which cannot come quick enough especially after reading though many of these reviews. I do have one concern though after reading through the reviews and that is we are staying in a deluxe room and many people have said these rooms don't offer great views I would like to know if its possible to upgrade this room to diamond when we arrive or have people found this to be quite a problem? Other than this one issue this is shaping up to be the best holiday yet! Can't wait!

Stayed September 2013, travelled as a couple
Helpful?
3 Thank RABSE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Émanuelle L, Customer Care Manager at Hard Rock Hotel Cancun, responded to this review, 25 September 2013
Hi RABSE! Thanks for your comment! We are glad to hear that you look foward to your visit on our Stage. Let me assist you with your question. I will send you a private message to give you the Rock Star service you deserve!
-ALL IS ONE-
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Cancun
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 September 2013

Both my wife and went to Hard Rock, Cancun with the vacation club membership we took while in Dominican Republic. Though, Hard Rock Cancun is relatively much smaller, we were extremely satisfied because of the friendliness and service mentality of the staff. We did not go there at the right season. Still we are happy. The vacation planners are very friendly and provide sufficient information and help to make meaningful and valuable excursions. The resort stores are unaffordably and unbelievably expensive . We can buy certain items outside witht the tax we pay at the resort shops. We do not have to use them anyway. Overall I would give a five-star to the overall quality. It is also family friendly.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
1 Thank Dhil P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Émanuelle L, Customer Care Manager at Hard Rock Hotel Cancun, responded to this review, 25 September 2013
Hi Paul P! Thank you for your review! We are happy to hear that you had a blast and that you enjoyed you time here at Hard Rock Hotel Cancun. As you mentioned, the staff is the soul of our resort and we are always thrilled to know that their performance made your rock story become a double platinum hit! We hope to host you once again to rock at our beautiful scenery! Please do not hesitate to contact us to help you plan your next trip and roll out the red carpet! Stay tuned on our official website for future shows, promotions and more!
Strum your air guitar!
-ALL IS ONE-
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lancaster, Pennsylvania, United States
Level 2 Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 23 September 2013

Hard Rock has impressive service, excellent food and beautiful ocean views! All the staff were very friendly, helpful and willing to go above and beyond to meet any and all requests. I would have rated it excellent except they had major air conditioner problems the day of our wedding and we had to sweat through our hair and make-up, the rooms wouldn't cool down completely and the elevators leaked; these issues lasted 2 days out of our 8 day trip so overall it was very enjoyable and we will be back!

Room Tip: Pick a room on a higher floor. The lower floors were more rambunctious throughout the night.
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  • Stayed August 2013, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank MichelleC2105
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Émanuelle L, Customer Care Manager at Hard Rock Hotel Cancun, responded to this review, 29 September 2013
Hello bariitaly! Thanks for your amazing review! We are ecstatic to know that you are a real rock star and enjoyed your hip vacation! We are glad to know that you enjoyed all of the services, amenities and facilities offered at our resort; be sure we will let our Little Big Club staff know that they Rocked! We hope to host you once again on our stage! Please do not hesitate to contact us to help you plan your next trip and roll out the red carpet! Stay tuned on our official website for future shows, promotions and more!
Rock On!
-LOVE ALL SERVE ALL-
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Surprise, AZ
Level 4 Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 22 September 2013

My wife and I arrived on the evening of 14 Sept. in a driving rain and 40 mph winds. Seems as though Cancun was getting hit by the back end of the hurricane that hit Acapulco on the West coast and about 200 miles north of Cancun on the East side. When we got to the hotel we wanted a room upgrade with a sea view with the $1500 credits that were given us when we purchased the package. We were told that the points could no longer be used for a room upgrade as that part of the program (points used for room upgrade) was discontinued last month. I was very upset as I told them I purchased the package before they changed their policy and expected it to be honored. After a lot of discussion, Alejandro the desk manager said he would honor it and but said we would have to wait until Monday the 23rd as there were no sea view rooms open. He also sent a bottle of Scotch to the room for the inconvenience and we were moved on the 23rd as promised. After that everything was absolutely first class. The whole staff, be it desk, waiters, room stewards, managers and especially the entertainment group were wonderfully attentive and responded very quickly to anything we needed. When we go to Cancun which we have done several times we have stayed in several of the larger chain hotels and this was the best overall meaning the entertainment both by the Hard Rock Hotel entertainment team and the professional shows they had almost every evening. We bonded really close the entertainment team and I just mentioned one day to Erica of the entertainment team who is just a great person that my wife would love a piñata for her birthday never thinking any more of it. On her birthday right after the professional show was over the the auditorium emptied they asked us to stay behind for a few minutes and low and behold the team brought out a piñata for my wife. It was such a special touch that the whole team did that! We were in the handful of "seniors" who was there during our time there as most of the people were a lot younger but that is what we wanted. The first 3 days the weather was pretty bad but the "games" and entertainment went on all day and we didn't care about the weather. When it finally got sunny you could just feel the electricity as everyone acted and appeared so happy. We never left the hotel as we have seen all of the attractions before through the years and it was so much more fun right there. Yes it is a little expensive but for great week and a good time I strongly recommend this place. We have traveled extensively throughout the world but Cancun is definitely one of the most fun places of all of them. I would strongly recommend this hotel. One final thing is that all rooms have a large spa which is neat, however, I wish the hotel had some standard rooms that had a couch or chairs and a coffee table instead of spa. There really is no where to sit except on the bed or in a straight back chair off to the side as there was no room with that big spa. Just a suggestion to management that's all.

Room Tip: If you want sea view make sure that is understood and agreed to when you purchase the room.
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mrgman2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Émanuelle L, Customer Care Manager at Hard Rock Hotel Cancun, responded to this review, 23 September 2013
Hi mrgman2! Thanks for your fantastic review! We are happy to hear that you had the rock star treatment and that even if the weather was not always up for the party, you had a blast and enjoyed every minute. We would like to thank you for your comments about our team; indeed, they are the soul of this resort and the ones who make every guests’ rock story a double platinum hit. We would like to take this opportunity to wish once more a happy birthday to your wife and we are glad that she could enjoy a special attention from the family Hard Rock Hotel Cancun! We hope to host you once more on our stage and Please do not hesitate to contact us to help you plan your next trip and spoil you rotten! Stay tuned on our official website for future shows, promotions and more!
-LOVE ALL SERVE ALL-
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cancun
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 21 September 2013

Had a lovely time at hard rock we wish we had booked longer, the staff are very friendly and helpful in particular Jose on the front desk!! We stayed from the 10 th to the 19th September and was unfortunately getting the back end off the tropical storms but luckily hotel is so nice it didn't affect us to much!! Zen and ipanema are amazing so is the BBQ and pizza oven round the pool!! Hotel feels very safe everyone is checked on way in so not just any one can walk in to the hotel!! Would definitely recommend booking the trip xplor through the hotel amazing day out. Would go back tomorrow if I could especially if there was some sunshine.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
2 Thank Laura O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Émanuelle L, at Hard Rock Hotel Cancun, responded to this review, 23 September 2013
Hi Laura O! Thanks for your short and sweet review! We are glad to hear that even if Mother Nature was not accommodating, you still managed to have a blast and enjoyed the indoor activities and the hotel! Be sure we will let Jose know he rocked your world upside down! We hope to host you once more on our stage and please do not hesitate to contact us to help you plan your next trip and roll out the red carpet! Stay tuned on our official website for future shows, promotions and more!
-ALL IS ONE-
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hard Rock Hotel Cancun

Property: Hard Rock Hotel Cancun
Address: Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico (Formerly Cancun Palace Resort)
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Top resorts Hotel in Cancun
#10 On the Beach Hotel in Cancun
#10 Spa Hotel in Cancun
#10 Luxury Hotel in Cancun
#18 Business Hotel in Cancun
#21 Family Hotel in Cancun
#22 Romantic Hotel in Cancun
Price Range (Based on Average Rates): ££££
Hotel Class:4.5 star — Hard Rock Hotel Cancun 4.5*
Number of rooms: 598
Official Description (provided by the hotel):
Hard Rock Hotel Cancun- Where Stage Front meets Beach Front At our unique Cancun beach resort, we've created the ultimate beachfront celebrity playground and transformed the typical All Inclusive vacation into a rock star paradise, which reflects our Mexican setting and cosmopolitan flair. Located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room hydro spa tub, fine dining at, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists. There are no limits at our All Inclusive Cancun resort. Go on a world tour with the internationally inspired restaurants of the Hard Rock Hotel Cancun. Give meetings the rock star treatment. Plan the ultimate celebrity-style wedding. Rock out at the beach or the luxurious pool area with swim up bars. Indulge in a glorious spa day. The Hard Rock Hotel Cancun truly has something for everyone. ... more   less 
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Also Known As:
Cancun Palace Hotel Cancun
Cancun Palace Resort
Palace Hotel Cancun
Cancun Palace Cancun

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