Ok, just 24 hours after our bracelets were cut at our first visit to HRC, here are our best notes (and some criticism) from our trip:
Allow me to start with the best: people! Luis & Cynthia at the Spa, Chef Guillen, you rock!, Alfonzo and Israel at Ciao made the difference, Ivam at the VIP vacation planning office, Francisco best ever pool bartender!!, Pedro at the Smash Bar along with Margarita and Conchis... Danny at Frida (what a night!!)... Luis from the entertainment team and his forced and quick French lessons. JJ at the beach Bali beads: best service award!!! and last but by any means least important, my favorite breakfast lady: Ericka: thanks for the divorciados!!
Now, the hotel... It was a little crowded at arrival weekend. Called my attention the very low employee-guest ratio... Which basically translate to under standard service. When crowd went down by Monday, we were back to expected service level!
Check in process was confusing, we were received once out of the bus, walked to main lobby check in area, after waiting in line, recognize member status and moved to the members lobby. Rooms were not ready (we arrived early) however we were in by 3:00 as promised.
Entertainment by the pool was nice, service at the beach was to died for!
Shows were ALL great! (Good job Black Angel!!) Michael Jackson, Circus, Rock, 70's...
Restaurants... Great arrachera at Ipanemas, no words to describe our experience with Frida. Great selection at Ciao and great food-service combination at Zen (read the whole description in the menu, some dishes are "versions" of the original dish!!).
Mexican night (Nov 20) was A M A Z I N G ! !
There are 2 concierge desks (one for members and one for general guests), they need to communicate better between them! We received a package and we were never informed. Our friends end up going to the hotel again just to point out where they left it (at general guests concierge desk). Area to improve!
Sadly the restaurant-converted-to-disco doesn't represent the Hard Rock spirit! Smash bar great, however music volume was to low!! Karaoke night, it will be nice to have it more than once a week and longer than 45 minutes!!
In summary a very nice experience, good memories and willingness to come back again down the road. Looking froward to visit Riviera Maya and Vallarta!
- Official Description (provided by the hotel):
- Hard Rock Hotel Cancun- Where Stage Front meets Beach Front At our unique Cancun beach resort, we've created the ultimate beachfront celebrity playground and transformed the typical All Inclusive vacation into a rock star paradise, which reflects our Mexican setting and cosmopolitan flair. Located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room hydro spa tub, fine dining at, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists. There are no limits at our All Inclusive Cancun resort. Go on a world tour with the internationally inspired restaurants of the Hard Rock Hotel Cancun. Give meetings the rock star treatment. Plan the ultimate celebrity-style wedding. Rock out at the beach or the luxurious pool area with swim up bars. Indulge in a glorious spa day. The Hard Rock Hotel Cancun truly has something for everyone. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Travel Republic (UK), Holiday Gems, Expedia, Southall Travel, Prestigia, Odigeo, Booking.com, TravelUp, TripOnline SA, Hotels.com, Evoline ltd, 5viajes2012 S.L., Ebookers, Cancelon and getaroom.com so you can book your Hard Rock Hotel Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Cancun Palace Hotel Cancun
- Cancun Palace Resort
- Palace Hotel Cancun
- Cancun Palace Cancun