We spent the week of Feb 13 thru 20 at the Hard Rock Cancun. We usually are not the large, all inclusive resort vacation type of people. So we went in looking for something different. That being said, we did take four day trips away from the resort. Something that I think most guests do not do.
We had a nice room with a very pretty beach/ocean view and a big balcony. We were happy to find the food very good. The Market restaurant was just a nice buffet. The other dinner restaurants and even the pizza and courtyard eateries were all very very good. The service in the dinner restaurants was excellent. Service at all the bars was good even when busy. The cocktails were mostly really good and you could order drinks to your liking. All the staff were super friendly and went out of their way to be helpful. But we were surprised that some could not be too helpful because of Spanish/English communication problems. I know I am in their country and I don't speak their language but even some employees in positions to deal one on one with guests could not communicate well. Everything worked well but there are some cosmetic details that should be fixed. Nothing that some elbow grease, replacing tiles, fresh paint and a little update could not fix. All in all we had a very nice time. If these few, minor items would not bother you then I would recommend you visit the Hard Rock Cancun.
- Official Description (provided by the hotel):
- Hard Rock Hotel Cancun- Where Stage Front meets Beach Front At our unique Cancun beach resort, we've created the ultimate beachfront celebrity playground and transformed the typical All Inclusive vacation into a rock star paradise, which reflects our Mexican setting and cosmopolitan flair. Located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room hydro spa tub, fine dining at, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists. There are no limits at our All Inclusive Cancun resort. Go on a world tour with the internationally inspired restaurants of the Hard Rock Hotel Cancun. Give meetings the rock star treatment. Plan the ultimate celebrity-style wedding. Rock out at the beach or the luxurious pool area with swim up bars. Indulge in a glorious spa day. The Hard Rock Hotel Cancun truly has something for everyone. ... more less
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- Also Known As:
- Cancun Palace Hotel Cancun
- Cancun Palace Resort
- Palace Hotel Cancun
- Cancun Palace Cancun