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“Wouldn't want to go again”

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Aquamarina Beach Hotel
Ranked #103 of 177 Hotels in Cancun
Reviewed 9 February 2014

Hotel is not very nice at all ,we found the staff very nice ,rooms clean after the third move, food wasn't up to much and nothing to do , television on in the little bar at night full blast with football all the time and nowhere else to go , thay do not cater for English don't go .

  • Stayed: January 2014, travelled with friends
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7  Thank Janice C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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92 - 98 of 822 reviews

Reviewed 10 January 2014 via mobile

Do not stay here! Our toilet broke twice, the shower goes from freezing cold to boiling hot, maids stole from our room (after we left a 'do not disturb sign' on our door - they removed the sign while we were out and serviced our room anyway and threw all of our clothes into whichever suitcase was closest, mixing up all of our things), and when were forced to extend our stay for one night because the weather was terrible and we didn't want our luggage getting wet while travelling to our next destination, they tried to overcharge me $100 more than the price I was quoted the previous day. Do not stay here! The staff are nice but it is a cheap hotel which is nowhere near worth what they are charging. Will never stay here again.

Stayed: January 2014, travelled with friends
9  Thank thewildexplorer1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 December 2013

In the scale of 1-5 everything was 5. You get a nice Mexican feeling in this hotel. Very nice and helpful staff in every area, large and clean rooms with nice sea view and fantastic every day cleaning, free beach towels, good all included buffet with every night different theme, Ale cart restaurant and bar, some entertainments. You just feel that you are special and just ask for it you get it. Wi-fi needs some improvement.

Room Tip: Don’t expect more than what you pay so when you get it you’ll be much happier.
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  • Stayed: December 2013, travelled as a couple
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3  Thank Ness34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 December 2013

I read the reviews before I came and much of what was written was correct, but it was OK for me. The rooms are clean and are a fine size. The staff is friendly and nice, but less familiar with English than at other hotels. (I'd recommend knowing some Spanish in order to get around here) It does appear to cater to Mexico/Central American families - the meals reflected this with many typical Mexican dishes (not Tex-Mex/tacos), but there are enough options that I'm sure everyone could find something to eat.

The pools are fine and is kid friendly with activities - again, your children would need to speak Spanish to really participate. The beach is pretty unimpressive, no cabanas (but there is a covered patio far from the surf) and many large boats dock around it. The roped off water area is small and shallow - not really meant for more than a dip, no real swimming - unless you have children. Good thing is that the beaches in Cancun are open to the public, so you can find nicer beaches for swimming and lounging at other properties.

I think this place is fine as a rest stop if you plan to spend most of your days at excursions or exploring other parts of Cancun. The rooms are fine (bed is very firm), but the property does seem worn (peeling paint on the outside walls, etc) The hotel is far from most of the action but there is easy access to the rest of the Zona Hotelera by the bus (which stops right outside). The price is right for a place to lay your head.

  • Stayed: December 2013, travelled solo
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3  Thank SoloTraveler226
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 December 2013

We came throught the spring break period from england.

no one speaked english the food was dreadful, they leared at us, our safe was robbed and they did not help at all!!!!

disgraceful hotel. They took advantage of us.

  • Stayed: March 2013, travelled with friends
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13  Thank james r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 December 2013

Needed layover hotel to go to airport. Surprisingly clean rooms, the staff is friendly and not pushy except the sales men from different agencies in the lobby. If you’re planning to stay 1-2 nights-this is the place. There’re 2 swimming pools and Jacuzzi. Nothing fancy but clean. Easy access to any part of Zona Hoteliera and Gran Puerto Juarez.

  • Stayed: November 2013, travelled on business
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4  Thank TrottingTheGlobe5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 October 2013

We stayed here in January for a week. All inclusive. Drinks were good, lots of choice, by the second night the bartender just looked at us and got our drinks ready without us asking!! In a good location too, very easy tomcats a bus. Food was not too bad, breakfast was good, lots of choices, I recommend the omelette. Lunch and dinner was the same eac day but with different meat. Shower was a bit naff too as not enough pressure. The service provided was generally great, however on the day of checkout we had about 2 hours left before we had to make our way to the airport so we thought we'd have some lunch to be told we had to pay as we were no longer guests! Bit pathetic as we stayed there for a week and it's not much to ask for one more meal. May return here again if everywhere else in Cancun is fully booked.

  • Stayed: January 2013, travelled as a couple
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6  Thank 770Bhavna_P_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Aquamarina Beach Hotel

Address: Boulevard Kukulcan Km 4.5 | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#72 On the Beach Hotel in Cancun
Price Range: £85 - £193 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Aquamarina Beach Hotel 3*
Number of rooms: 172
Reservation Options:
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Also Known As:
Hotel Aquamarina Beach
Aquamarina Beach Cancun
Aquamarina Beach Hotel Cancun
Cancun Aquamarina

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