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“you get what you pay for”

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Aquamarina Beach Hotel
Ranked #93 of 175 Hotels in Cancun
Nottingham, United Kingdom
Level 3 Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“you get what you pay for”
Reviewed 12 May 2014

well where do I start, we booked this hotel through an agent for my 50th and spent 2 weeks here and to be honest I made the mistake of reading the reviews it made me so sick to the tummy I did nothing but worry before I went, but on arrival I was pleasantly surprised, the bell boy takes your luggage to your room, rooms were spacious, very clean maid service daily, excellent views of the beach, food was great and different every day drinks where good and they even have their own a la carte restaurant free of charge (booking only) and it is in a great location for town. The staff well they are Mexican/Spanish afterall NOT RUDE and this hotel is bilingual there are English, French, German, Russian, Austrian, Canadian, American, Spanish and also Mexicans and probably many more, holidaying here so you carn't expect them to speak all languages I found them very polite and carn't do enough for you they even fetch your drinks when you are around the pool. although no its not luxury its you get what you've paid for !!!!!! so folkes who give this hotel a bad review need to give it a break stop worrying newcomers and dig deeper into there pockets if they want luxury.

Room Tip: all rooms in this hotel have a beach view
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
3 Thank loraine r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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799 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Lansing, Michigan
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 7 May 2014

Just got back from a 4 night stay with the all inclusive package. Went with three other girls and we were a little worried since some of the reviews were so poor but we couldn't beat the price there! But, turns out it is a great resort! For the price, the location was beautiful, food was good and plentiful and different each day. The staff while not fluent in English were extremely friendly and helpful. Our room was a lot nicer than expected and the maid service did an awesome job cleaning each time! We went out on the town to the clubs one night and ate out by Market 28 another night but the rest of the time we lounged at the resort and ate three meals a day there. Breakfast buffet was fabulous each day. There aren't many channels on the TV that aren't in Spanish but at least two movie channels that provided some entertainment. The only thing we had to complain about was the Jacuzzis which we only tried out one evening when it had been raining all day and it was basically luke warm bath water so disappointing. Overall we did not have anywhere near the bad experiences other reviewers apparently had. The staff does a great job picking up the resort, even combing the beach in the morning!

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank ElizabethS10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 29 April 2014

Fab location on the cancun strip, close enough to venture out alone to explore area, book your own trips and things to do, catch a ferry to isla mujares swim with the dolphins hire a golf buggy to get around and explore the beautiful island. Hotel staff were fab, entertainment is all day long, games to join in, bars and places to eat are lovely different restaurant to eat at each night, would definately go again :)

Room Tip: all rooms are pool and sea view :)
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  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Andrea B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reston, Virginia
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 16 March 2014

This hotel is not worth even a single star. Worst hotel and worst experience ever. Staff is so rude and rooms are dirty. Our room had a/c leaking water all over the table. My wife kept her bag on the tea table and the water almost drenched her passport. The front desk folks are very rude. The flush was not working, safe was very dirty and worn out, bed was so short that my feet were hanging out of the bed... and I am just 6'1.

The only good thing I could possibly think about this hotel is the location, it's right next to the Playboy Casino and that was one of the reasons I booked this hotel.

The beach side chairs were all broken, dirty and old. The pool is very shabby.

It's not worth the money, stay away from it.

Room Tip: Stay Away.
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
8 Thank Pramod P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Skegness, United Kingdom
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 9 February 2014

Hotel is not very nice at all ,we found the staff very nice ,rooms clean after the third move, food wasn't up to much and nothing to do , television on in the little bar at night full blast with football all the time and nowhere else to go , thay do not cater for English don't go .

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
7 Thank Janice C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 10 January 2014 via mobile

Do not stay here! Our toilet broke twice, the shower goes from freezing cold to boiling hot, maids stole from our room (after we left a 'do not disturb sign' on our door - they removed the sign while we were out and serviced our room anyway and threw all of our clothes into whichever suitcase was closest, mixing up all of our things), and when were forced to extend our stay for one night because the weather was terrible and we didn't want our luggage getting wet while travelling to our next destination, they tried to overcharge me $100 more than the price I was quoted the previous day. Do not stay here! The staff are nice but it is a cheap hotel which is nowhere near worth what they are charging. Will never stay here again.

Stayed January 2014, travelled with friends
Helpful?
9 Thank thewildexplorer1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Uppsala, Sweden
Level 3 Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 31 December 2013

In the scale of 1-5 everything was 5. You get a nice Mexican feeling in this hotel. Very nice and helpful staff in every area, large and clean rooms with nice sea view and fantastic every day cleaning, free beach towels, good all included buffet with every night different theme, Ale cart restaurant and bar, some entertainments. You just feel that you are special and just ask for it you get it. Wi-fi needs some improvement.

Room Tip: Don’t expect more than what you pay so when you get it you’ll be much happier.
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Ness34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Aquamarina Beach Hotel

Property: Aquamarina Beach Hotel
Address: Boulevard Kukulcan Km 4.5 | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#66 On the Beach Hotel in Cancun
Price Range (Based on Average Rates): £
Hotel Class:3 star — Aquamarina Beach Hotel 3*
Number of rooms: 172
Reservation Options:
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Also Known As:
Hotel Aquamarina Beach
Aquamarina Beach Cancun
Aquamarina Beach Hotel Cancun
Cancun Aquamarina

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