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“Great hotel, great staff I will definately go back.” 5 of 5 bubbles
Review of Hotel Casa Turquesa

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Hotel Casa Turquesa
Ranked #68 of 181 Hotels in Cancun
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Great hotel, great staff I will definately go back.”
5 of 5 bubbles Reviewed 18 November 2013

Me and my girlfriend stayed for 14 nights and had an amazing time. The staff were great especially the three waiters in the belle vue restaurant by the pool room was perfect and had a jacuzzi on the terrace. Perfect view of the sea from the pool!

  • Stayed November 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Olivermct
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CasaTurquesa345, Director of Sales at Hotel Casa Turquesa, responded to this review, 19 November 2013
Thank you for your great comments and we are very happy to read that you had an amazing time and will pass on your comments to our Waiters. We hope that you will choose to return to Casa Turquesa on your next visit to Cancun.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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544 reviews from our community

Traveller rating
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    37
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    28
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (142)
Date | Rating
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  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
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English first
Boston, Massachusetts
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 16 November 2013

Casa Turquesa is a beautiful place with huge rooms. The staff was very polite, and the location was good. A great value. I would definitely recommend it to others. Only downside is that my room was near the staff area and it was, at times, quite noisy.

  • Stayed October 2013
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Jay J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CasaTurquesa345, Director of Sales at Hotel Casa Turquesa, responded to this review, 19 November 2013
Thank you for your kind comments regarding your recent stay and we are happy to read that you will recommend us. We apologise for the noise that you experienced during your stay and hope this did not cause too much of an inconvenience and this will be addressed with our staff. We hope that you will return in the near future.
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Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 bubbles Reviewed 15 November 2013

Nice breakfast, and nice location, whirlpool in our room did not work..... Wifi cost 20 used per night.... Not really 2013.. Rooms and rest where ok, not many other restaurants around outside hotel. Pool bar was not staffed during our stay.

  • Stayed October 2013
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Erik_ch_ti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CasaTurquesa345, Director of Sales at Hotel Casa Turquesa, responded to this review, 19 November 2013
Thank you for posting your comments regarding your recent stay. Did you report the whirlpool was not working? We can send Maintenance staff to check issues such as these to avoid any inconvenience to guests. It is hotel policy to charge for wifi and our rates are comparable with other hotels that charge in the area. If for some reason there are no staff at the pool bar we do have waiters available at the poolside restaurant who are happy to provide a drink and snack service. We hope that you will choose to return to Casa Turquesa on your next visit to Cancun so that we can demonstrate our commitment to customer service.
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Beverly, Massachusetts
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 30 October 2013

What a great place. On the beach, with malls, restaurants, shops around the corner. So convenient. The hotel is small and beautiful. Large, well-appointed rooms. Staff couldn't be nicer and more helpful, Miguel, Oswoldo and the young lady at reception, and all of those who served our great breakfasts each morning. Only complaint was very high cost for internet service, however, I spoke to the new Operations Manager about this and he promised to look into it. He actually made sure to speak to me a couple of more times to make sure we were enjoying our stay. Have already made a reservation to return in February.

Room Tip: Walk right out to pool and beach from ground level rooms.
See more room tips
  • Stayed October 2013, travelled with friends
    • 5 of 5 bubbles
      Value
Helpful?
5 Thank BernardoJS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CasaTurquesa345, Director of Sales at Hotel Casa Turquesa, responded to this review, 2 November 2013
Thank you for your great review of your recent stay with us! We are very happy to read your comments and delighted that you have already made your next reservation - we look forward to seeing you again in February 2014.
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Panama City, Panama
Level Contributor
71 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed 15 October 2013

We are thrilled with this hotel. It’s located in the middle of hotel row, walking distance to restaurants and shopping areas.
The rooms are huge and include: Jacuzzi in the veranda overlooking the pool and the beach, nice marble floor (I don’t like carpet floors in hotels), separate tub and shower, double wash basin, desk, table, safe, lots of TV channels, bathrobes and lots of towels. Beds are firm and very comfortable.
The heated pool is large, nice, and overlooks the beach.
Public areas are nicely decorated with marble everywhere.
The staff is extremely helpful. Every morning they bring fresh coffee and cookies.
Their 24-hour room service menu is excellent and reasonable. I recommend the chicken breast filled with mushrooms – it’s delicious.
I recommend getting the rate which includes breakfast.
We were there the first part of October. The climate was perfect and there were very few tourists in Cancun. We felt like we had the hotel and the beach all to ourselves.
About our only gripes are: 1. You are not allowed to bring food into the hotel 2. The refrigerator is locked unless you request they stock it 3. There is a step in the bathroom located in a way that s it’s easy to hurt yourself on it. 4. Poor lighting except for the bathroom 5. WiFi is expensive and doesn’t reach the bed area, plus you have to keep logging on.

  • Stayed October 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Henry S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CasaTurquesa345, Director of Sales at Hotel Casa Turquesa, responded to this review, 18 October 2013
Thank you very much for your great review of your recent stay at Cancun. We appreciate you taking the time to share your comments regarding the hotel. Feedback from our guests is very important to us to know what we are doing right and areas where we need to improve. We have taken your comments on board regarding the points raised. However we are very happy to hear that you enjoyed your stay with us and hope that you choose to return upon your next visit to Cancun.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miami, Florida
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 13 October 2013 via mobile

The hotel was excellent. The hotel staff was very accommodating to our needs and wishes. The hotel rooms were beautiful. I will come back to Casa Turquesa. I wish I had being able to spend more time. Additionally cancun as a whole was great. We had the opportunity to visit Isla Mujeres, Chichen Itza, Xcaret and Valladolid, among many other spectacular places.

Stayed October 2013, travelled as a couple
Helpful?
1 Thank jifabrega
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CasaTurquesa345, Director of Sales at Hotel Casa Turquesa, responded to this review, 14 October 2013
Thank you for your comments regarding your recent stay with us and we are very happy to read your review. We hope that you choose to return in the near future for a longer stay at your home away from home!
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Oslo, Norway
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 9 October 2013

Whitout being to posh, this hotel gives you the perfect amount of luxury next to the beach. As it is relatively small compared to all the resorts nearby, you will be remembered by the staff whether it is on your way to the restaurant, beach or just passing by the reception.

Even though we had a slight jacuzzi accident during our stay, Missey and her handymans made it all to a story we will never forget. Oscar and his guys at the breakfast and lunch area served us with some of the best omelettes in México. We are greatful for all the beach service we got as well.

Are you lucky enough to be here at the right time, you can join the staff as they release the newborn turtles on their way to the ocean in a magical night sesion. It all ends up being the perfect place for relaxation, romance and get to know your partner even better.

Room Tip: Head for a room on the ground floor, with direct access to the pool and breakfast area.
See more room tips
  • Stayed September 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank olerules
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CasaTurquesa345, Director of Sales at Hotel Casa Turquesa, responded to this review, 10 October 2013
Thank you for taking the time your great review of your recent stay with us – customer feedback is very important to us to know what we are doing right and identify areas where we need to improve. We are happy to read that your problem with the Jacuzzi was resolved quickly and will pass on your comments to relevant staff. We hope to welcome you back again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Casa Turquesa

Property: Hotel Casa Turquesa
Address: Boulevard Kukulcan Km 13.5 | Zona Hotelera Cancun, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#40 Luxury Hotel in Cancun
#41 Family Hotel in Cancun
#43 Romantic Hotel in Cancun
#48 Spa Hotel in Cancun
#56 On the Beach Hotel in Cancun
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hotel Casa Turquesa 4*
Number of rooms: 29
Official Description (provided by the hotel):
Welcome to our hotel! It's intimate, secluded, and fashionable. Guests come here to our All Suite Luxury Boutique Hotel to relax, rejuvenate, and go unnoticed in the midst of the Mexican Caribbean playground of Cancun. Reminiscent of a Mediterranean mansion, Casa Turquesa rests on one of the area’s most pristine beaches and features only 30 suites, providing an atmosphere of privacy and tranquility. Spa and Art Gallery. ... more   less 
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Also Known As:
Casa Turquesa Hotel Cancun
Casa Turquesa Tulum
Casa Turquesa Hotel Tulum

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