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“Happy until I stayed at others”

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Hotel Casa Turquesa
Ranked #69 of 182 Hotels in Cancun
Certificate of Excellence
Rotterdam, The Netherlands
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Happy until I stayed at others”
Reviewed 23 December 2013

Hotel - Reception when you arrive compared to other hotel is below average. Rooms are ok, big grand, we booked this hotel for the spa bath on the balcony and it was nice! This hotel is very quite, For us it was no problem but if you would like to see others at the bar don't count on it. It is however very nice to have the pool almost to yourself! The beach is nice but if you compaired the price to what you received at other hotel in Cancun (we stayed at 3 different ones all around the same price), it's not worth it!

The staff don't speak very good english, just keep it basic!!

We only stayed 1 night and also arrived late, I would stay again but only if the others were booked! I would stay it is just an average hotel!

Room Tip: Make sure you book not on the ground floor, it is worth a bit extra money to have a view highter up.
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank VixRik2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CasaTurquesa345, Director of Sales at Hotel Casa Turquesa, responded to this review, 27 December 2013
Thank you for taking the time to post your review. I am sorry that you were not satisfied with the Reception but unclear whether it was due to the service you received or whether you did not like our personalized style of reception? Please feel free to contact us at info@caturquesa.com to discuss this further. Casa Turquesa prides itself on offering peace and tranquility which can be hard to find in the destination – it is somewhere to come, relax and unwind and enjoy personalized service. All of our Front Desk staff speak basic English and we have native English speakers available to assist our guests in case of communication problems.
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548 reviews from our community

Traveller rating
    316
    148
    38
    18
    28
See reviews for
110
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (143)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
San Francisco, California
2 reviews
Reviewed 17 December 2013

This hotels offers a lot of privacy. The rooms are huge. The hotel is very close to many amenities, Aquaworld, Luxury mall, ect. I will definitely book this hotel on my next visit. I enjoyed every second of my stay.!

Room Tip: The view from our room was amazing. I was glad we got the ocean view suite.
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Brenda416
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CasaTurquesa345, Director of Sales at Hotel Casa Turquesa, responded to this review, 18 December 2013
Thank you for your great review and we are happy to read that you had a great stay with us. We hope to see you back again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 14 December 2013

While I have many nice things to say about Casa Turquesa, I would not return because THEY CHARGE US$20 A DAY FOR WI-FI!!! I have a lot of experience in the hospitality industry, having owned restaurants for many years, and this is about as anti-hospitality a policy as I can imagine. It reminds me of a child holding a toy he's unwilling to share. I've read the excuse in replies that other hotels in the area charge a similar amount, but this hotel presents itself as something exceptional, as opposed to the all-inclusive behemoths surrounding it. If it needs the extra income, it could charge more for the rooms and include free wi-fi in the price.

On the plus side, our room was lovely, great view, nice well-appointed bathroom, great closets and towels. The beach and pool area are excellent. The staff are very friendly and helpful. There is a lot of art in the rooms and around the hotel. While it's not to my taste, seeing it always made me smile. The size of the hotel is another plus. Overall, this is a nice place, but being told by the sad-faced front desk clerk how much wi-fi would cost put me in a sour mood that colored my view of the hotel. It's a shame, because I would happily return otherwise.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Rick S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CasaTurquesa345, Director of Sales at Hotel Casa Turquesa, responded to this review, 18 December 2013
Thank you for taking the time to post your comments. We are happy to read that you enjoyed your stay with us and overall enjoyed your stay. However we are disappointed to hear that you would not consider to return due to our wi-fi policy.

We have contacted you via email to discuss this topic further.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tucson, AZ
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 11 December 2013

It's a great boutique hotel with very helpful staff. We stayed in a garden-view room with an outdoor hot tub. Our room was large and comfortable. The hotel and rooms don't have the look and feel of one of the massive all-inclusive resorts nearby, so if that is your thing, this is not the hotel. We loved the easy access to the beach (cross the garden/pool, walk down, and you are at the beach). The restaurant was very accommodating of our requests and service was superb. We were there for just 3 nights, and really enjoyed eating at the restaurant and relaxing on the beach. The bus stop is just a stone's throw from the entrance, with a large mall next door, and more restaurants past the mall. All-in-all, loved all aspects of it. We look forward to returning there soon.

Room Tip: We liked the cheaper garden view room, although it didn't look like you could choose a bad room.
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank TucsonTraveler78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CasaTurquesa345, Director of Sales at Hotel Casa Turquesa, responded to this review, 11 December 2013
Thank you for taking the time to post your comments regarding your recent stay with us and we are very happy to read your review. We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Monterrey, Mexico
1 review
Reviewed 10 December 2013

The room was large, clean & comfortable.
Breakfasts were very tasty.
Very friendly staff.
Great location.
The beach is great & the pool has a beautiful ocean view.
Absolutely recommended!
Fantastic art work on public áreas.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank maria n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CasaTurquesa345, Director of Sales at Hotel Casa Turquesa, responded to this review, 11 December 2013
Thank you for your great review and we are delighted to read your comments. We hope that you will return to visit us again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Moscow, Russia
Level Contributor
32 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 10 December 2013

My staying in this hotel was really great. It is beautiful hotel. Rooms are large, clean, breakfasts were tasty, and staff was very friendly. I recommend this hotel for everybody. It is quiet and relaxing place and you can enjoy a fascinating view of sunsets. The beach is great!

Room Tip: Rooms on the first floor have terrace and jacuzzi
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  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Nataliya F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CasaTurquesa345, Director of Sales at Hotel Casa Turquesa, responded to this review, 11 December 2013
Thank you for taking the time to post your comments and we are delighted to read your great view. We hope that you will choose to return to Casa Turquesa upon your next visit to Cancun.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stratford-upon-Avon, United Kingdom
Level Contributor
69 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 6 December 2013

You could be forgiven for expecting Hecule Poirot to come down the stairs in this gorgeous, stylish and comfortable hotel with its spacious public areas, fantastic art work and oh-so helpful staff. Our room was large and notably comfortable and kept absolutely spotless. Breakfasts were beautifully presented and served and while there wasn't the choice that you get in a large chain hotel buffet service, we always thoroughly enjoyed them. The location of the hotel could not be bettered nor good the friendliness and helpfulness of the staff.

We had a lovely stay at the Casa Turquesa and can thoroughly recommend it.

Room Tip: Don't bother about the hotel's WiFi (extra charge) free internet is available in the Mall ne...
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Crowbait
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CasaTurquesa345, Director of Sales at Hotel Casa Turquesa, responded to this review, 11 December 2013
Thank you for taking the time to post your great review. We are very happy to read your comments and hope that you will return to visit us again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Casa Turquesa

Property: Hotel Casa Turquesa
Address: Boulevard Kukulcan Km 13.5 | Zona Hotelera Cancun, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#40 Luxury Hotel in Cancun
#41 Family Hotel in Cancun
#43 Romantic Hotel in Cancun
#48 Spa Hotel in Cancun
#56 On the Beach Hotel in Cancun
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Casa Turquesa 4*
Number of rooms: 29
Official Description (provided by the hotel):
Welcome to our hotel! It's intimate, secluded, and fashionable. Guests come here to our All Suite Luxury Boutique Hotel to relax, rejuvenate, and go unnoticed in the midst of the Mexican Caribbean playground of Cancun. Reminiscent of a Mediterranean mansion, Casa Turquesa rests on one of the area’s most pristine beaches and features only 30 suites, providing an atmosphere of privacy and tranquility. Spa and Art Gallery. ... more   less 
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Also Known As:
Casa Turquesa Hotel Cancun
Casa Turquesa Tulum
Casa Turquesa Hotel Tulum

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