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“Perfect travel hotel”
5 of 5 bubbles Review of Hotel Plaza Caribe

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Hotel Plaza Caribe
Ranked #87 of 182 Hotels in Cancun
Holland, Michigan
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Perfect travel hotel”
5 of 5 bubbles Reviewed 3 May 2014

I stay here every time I need to overnight by the bus station. It's quiet which is hard to find in that area. Safe, clean and convenient. Nice restaurant attached.The parrots are a nice touch. Great spot.

  • Stayed April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jill Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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288 reviews from our community

Traveller rating
    55
    96
    79
    39
    19
See reviews for
69
90
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33
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (22)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Los Angeles, California
Level Contributor
60 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed 11 April 2014

The sole reason I picked this place is the proximity to the ADO Bus Terminal, it's just next door. The place got only mediocre reviews on TA, however I think it was better than expected. Maybe because I had very low expectations. It's close to a street with some touristy restaurants and bars and 7-11 like stores left and right. The rooms are average size and pretty clean and more on the modern side. It's not a 4* hotel for western standards but really good enough to crash one night. The staff was helpful in changing my room to a better one.

  • Stayed April 2014, travelled solo
    • Value
    • Location
    • Service
Helpful?
2 Thank Marcel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St. Catharines, Canada
Level Contributor
114 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
2 of 5 bubbles Reviewed 10 April 2014

We needed a hotel close to the bus station for rest before a flight out of Mexico the following day. This hotel was conveniently located but had seen better years. Run down and in need of upkeep is the best way to say it I think. Lights burned out in the room, lampshades stained, no hot water and two towels for two guests.

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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Randy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Sydney
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed 13 March 2014

We stayed here for two nights in early Feb as we were starting a tour of Central America and it was the hotel used by the tour group.
The hotel was fine - a little unconventional by western standards in terms of the bathroom/shower situation but otherwise it was fine.
The room was clean, the air con worked well (and boy did we need it) and there was water supplied which was great.
The ADO bus stop across the road makes this a really handy location - if we'd realised earlier just how easy it was to catch the ADO bus we'd have definitely caught the bus to the hotel rather than got a private transfer. It's walking distance to some good food and there are plenty of convenience stores around
The wifi could be a bit patchy but overall it was okay and the pool looked good.
The hotel was quite noisy and there appeared to be a school group there rehearsing their drama play, which made for some interesting noises! But it wasn't a big deal.
I wouldn't be booking this hotel for more than a few nights and definitely not for any romantic holidays, but for our purposes it suited us just fine.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Emma R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 15 February 2014 via mobile

Terrible/rude customer service. Room smelled really musty and mouldy. Badly designed bathroom that allow other guests to see you using the toilet through the shower glass... I could go on. Conveniently close to the ADO bus station so we should have just caught the bus straight out of Cancun.

Stayed February 2014, travelled with friends
Helpful?
Thank Rex N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Antonio, Texas
Level Contributor
31 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed 5 February 2014

I spent 3 nights here because of convenience to the ADO. There is plenty of renovating going on in some of the buildings and reception is unfazed at giving you a room next door to one that's demolished inside and under construction, noisy. Beds and pillows are not the best, linens are thread bare, housekeeping is slow, towel exchange longer(expect towels to be removed from room by noon or before and not replaced until between 5 and 6pm). Because of rate I paid I did not get a remodeled room, if I were going to spend more time in the room it would have been worth it. Bathrooms in old rooms dingy, old, dirty looking. Mosquito spray (Off) needed until bell man could come back and spray room with Raid. Pool, lobby and grounds are nice. Exotic birds nice.

  • Stayed March 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ernest g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 29 January 2014 via mobile

Poor planning found me at the Cancun bus terminal at 11:45pm with a dead cell phone and nowhere to stay. I wandered around a bit before deciding on this place, which is literally right across the street from the terminal--there was a sign outside advertising a double room for $590 pesos ($44 US), and I was desperate, so I figured why not.

I took the deal--it was 590 total, with no extra taxes or fees added. The cheap rooms were all on the third floor (no elevator); however, the room I got was nice--nothing fancy, but quiet and clean, with a tv and separate bathroom.

I wasn't at the hotel long--I left the following morning for Isla Mujeres--but I noticed that there was a nice, big courtyard that would have been an enjoyable place to relax for a bit. There was also a restaurant, where I ate breakfast--not included with the special price, but still not that expensive.

Overall, I was pleasantly surprised. The staff were friendly, the room was nice and not that expensive, and the proximity to the bus terminal is a huge plus.

Stayed January 2014, travelled solo
Helpful?
3 Thank JDirron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Plaza Caribe

Property: Hotel Plaza Caribe
Address: Av. Tulum con Av. Uxmal Lote.19 Smza.23 Calle Pino s/n | In Front of Ado Bus Station, Cancun 77504, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#15 Best Value Hotel in Cancun
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Plaza Caribe 3*
Number of rooms: 134
Official Description (provided by the hotel):
Located in the downtown of Cancun. Very near of Malls, handcraft markets, prestige shops, banks and goverment offices. Only 10 minutes from the beach and 20 minutes from Cacun's International Airport. In front of the ADO bus station. ... more   less 
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Also Known As:
Plaza Caribe Hotel

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