This place is located in a pretty busy area of Cancun, at the "elbow" of the "seven" in Hotel Zone. The drive in did not look promising, the access is the alley between Mextreme and Marinero's, and rough and broken looking roadway. The entrance to the hotel is gated and guarded (which is good thing if you think about it...)
The front desk service was very polite and prompt. Even though we arrived a bit early for check in, they had rooms ready to go for us. Each room is given a remote control for the tv, and two towel cards for the beach or pool. You must turn these back in at the end of your stay, or pay a fine if you lose them.
The rooms are very spacious (we stayed in the deluxe room with the dining area.). We had a large table to eat at, and the bedroom had a King size bed (firm, but comfortable), a ceiling fan, and a very cold air conditioner (the room was very comfortable during the high heat of the afternoon).
The fridge in the room is typical of most places: small, no real shelf space, and not very cold. In short, it was manufactured in Great Britain! (Just kidding, but seriously, the upper freezer section couldn't solidify water!)
Also, make sure you seal and protect your food, and wipe up any messes! You will attract ants, and they have advisories in the room cautioning you about leaving food in the sleeping area.
The floors are covered in about 2 inch irregular ceramic tile. This is not an even surface, so, if you have problems walking barefoot over stuff like this, wear flip flops.
The shower was great, it had great pressure, and washed all that beach sand right off (though, for the sake of the hotel plumbing, rinse off in the outside showers near the pool.
The pool was large, but disappointingly, uncomfortably warm! Hot tub warm! Warmer than the 92 degree weather going on around us! Not very refreshing, sad to say. And, even though the hours posted said it was closed at 10, I was hearing loud activity (including small children!) at 2 am.
Iguanas roamed the property, but they kept to themselves, and I didn't mind them (fascinating creatures!). However, those wonderful "rats-with-wings", AKA pigeons, were always sure to come around and hassle you if you ate poolside.
Ray's has a standard menu of touristy fare, and a full bar. The breakfast we were allotted on our plan was pretty "ghetto"-fruits I don't like, dry Mexican pastries, and watery "orange drink". Didn't eat it after the second morning.
The grounds are immaculate, very nicely groomed, with topiary, green lawns, and border hedges. Very pretty view of the lagoon. Our rooms got new towels daily (even though the card in the room said that we would get them about every three days). Some drawer space, and a closet with a safe (never used the safe).
Hotel was within walking distance of two ATMs, several restaurants, a very large souvenir shop called "Plaza La Fiesta", several other shops, 2 Oxxos (where you can get water at much cheaper prices than "Plaza", as well as Coca Cola, candy, hot dogs, and the other stuff you get at your local "Circle K", including ice!).
If your are looking for the bus, walk through the aforementioned alleyway, and turn right at the corner of Mextreme. It's just past the restaurant (if you are heading up the zone back toward the direction of the airport). If you need the bus going downtown, cross the street, walk through the much noisier alley past the ATMs (you will be hassled by vendors, time share people, and waiters trying to get you to eat at the restaurants, but stay resolute!), cross that street, and walk past the Coco Bongo (watch your step! I kept tripping over weird outcroppings in the sidewalk and almost did a face plant in concrete).
To get to the beach, use the access point between the Club Mandala and Coco Bongo. 10 minute walk from the hotel, using the preceding instructions.
Overall, a great place to stay, if you are wanting a quiet, relaxed location to stay. It's not the Four Seasons, but it's not Motel 6, either.
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