I booked this hotel at the airport and it was recommended to me as the only hotel on the beach strip that was not all inclusive. How much I regretted having trusted the airport travel agent! My room was dirty and taps broken in the bathroom. I went to the hotel reception to ask for another room. They said they were booked up - a flat lie - and could not help. Then I asked for at least clean bedsheets, since mine were obviously used. They said the cleaning staff had gone home and they could not help me! I protested vociferously, pointing out that they must have their sheets somewhere in a cupboard since the cleaning staff hardly takes the sheets offsite when their shift is completed. The hotelier responded that he did not know whether there might be clean sheets on the promises and also made no moves to look for them. I said I wanted my money back and change hotels and he refused. I said your rooms cannot be worth more than 30$, while I had paid 80$ and he agreed, but again said there was nothing he could do. I went back to my room, depressed, thinking of what to do. After an hour or so, the hotelier came by and took a look at my bedsheets. He agreed they were used and dirty. 30 Minutes later he came back and brought fresh ones. I stayed for that one night and checked out early the next morning. Never want to return here! Also, since there is a lot of wind in this area and the isolation of the windows is not good, there is always a draft in the room and it is quite noisy, including in the night.
- Official Description (provided by the hotel):
- The resort has 140 suites in front of the best beach in Cancun on the hotel zone. We have two pools, one for adults and one for children, both watching the sea. We also have a palapa bar, laundry and Deli, in short, everything you need to enjoy a pleasant stay in Cancun. ... more less
- Reservation Options:
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- Also Known As:
- Cancun Plaza