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“What a nightmare - checked out after one day!!!”

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Condominios Carisa y Palma
Ranked #17 of 127 Speciality Lodging in Cancun
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“What a nightmare - checked out after one day!!!”
Reviewed 27 February 2009

We stayed in Cynthia Sweatt's 501B condo - see pictures - not what was sent to us. She promised us a great stay with everything in working order and told us she sent the exact pictures of where we would be staying. You compre. No hot water, no pans for the so called kitchenette. (see picture) Just a few bowls and cups for use. I wanted a kitchette so we could save money and make our own food. It is a tiny fridge with a freezer space to hold an ice try. No pillow top on the mattress as stated (some one must have stole the pillow top and the pans) That is reassuring. Sand in sheets - husband slept in clothes & I slept in robe. Clogged bathroom sick. Loud air conditioner. Rocky beach. Microwave was in clothes armoir with no place to plug it in. I looked everywhere for an extension cord as I just wanted some microwave popcorn. Owner was unavialable and refuses to even give us a few hundred dollars back and calls us liars. Not even coffee in lobby. Tried to buy 5 items at little store on property - took 20 minutes, was over charged. Lady had to re-ring everything up twice and still could not get it correct. We put 3 items back to try and get out of there. I thought we were on Candid camera or something. TV fuzzy with limited channels. We checked out the 2nd day and walked down to the Cancun Carib Royal (5 star accomadations) and spent $150 per night(inlcudes tax) to stay in a $435 per night ocean view room. 3 head shower, super clean - the most beautiful place I have ever stayed with the most awesome breakfast buffet and beach. We learned our lesson the hard way - Buyer Beware!!!! If you are just going to pass out in the room and be elsewhere in the area this may be your place.

Stayed February 2009, travelled as a couple
Helpful?
2 Thank beenthereMn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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78 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Portland, Or
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 18 February 2009

Stayed at this property with two others, my girl and my homeboy. Two queen beds(before you guys start thinking funny things). The hotel is basic by all means. The room was large! Two full beds and a kitchen. TV(we watched the super bowl here). The bathroom was tiny! The maid kept the place clean considering all of the sand that we tracked through the room. Their weight room was a joke! I wish that I would've took a picture of it.

The great thing about this place? Location, location, location! Stone throw from the action. Mall literally next door(Forum). And at the end of the night you just stumble back to your room for some sleep. The beach is nice. The beach service was really good.

This is not a high end place. It is a basic hotel. Having said that I would not hesitate to stay here again. I didn't experience any issue what-so-ever at this property. There weren't any bugs or bed bugs. No theft. Nothing. It was great for a cheap 4 day get-away. I've stayed in worst places here in the states.

Take advantage of the money that you save by booking this property.

  • Stayed February 2008, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sunnyblack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
harmonica27
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 19 May 2008

We stayed at Carisa Y Palma for two weeks over the new year. We had a great experience, but that is because we knew what to expect.

C y P condos are basic accomodations! Please do not book here expecting a vacation resort...it is not, nor does it pretend to be! This place is for people who are looking for an affordable place to stay that is smack dab in the middle of all the action. The location cannot be beat. Location and ocean view alone are worth the price. I would recommend this place to people who have visited Cancun before and have a feel for what they are doing or first-timers looking for a no-frills, affordable place with a great location. All the action (clubs, restaurants, souvenirs) is within walking distance. But please, do not expect a resort.

The rooms are a good size with kitchenettes, two beds, tv and not much else. There was always hot showers, but its so hot down there we usually took cold showers anyway. There is virtually no staff other than front desk. There is wireless internet in the lobby. We don't like staff bothering us or feeling like the staff are watching us so this is exactly what we were looking for.

Bottom line: If you are looking for an affordable, basic place to stay in Cancun that is situated in great location, with spectacular ocean views, then book here. If you are looking to be pampered at an all-inclusive resort go elsewhere.

  • Liked — Ocean View
  • Disliked — nothing
  • Stayed January 2008, travelled with friends
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank harmonica27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Austin MN
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 20 March 2008

No hot water for showers. Elevator broken half the time. AC so loud we coudn't use it so opened windows and music from high end Clubs next door blared music till 4:30 am. every night. No kitchenette as promised. No coffeepot!!! Two blocks to get coffee in a.m. and harassed daily by the vendors at the flea market across the street. Constantly yelled at by vendors to take their tours. You can take all the tours yourself if you just rent a car and it's cheaper! Room was filthy. Furniture had stains...No restaurant in Condo lobby. Food pricey in area. The place needs a total makeover. It's cheap but you don't even get amenities you are expecting from website here. My sister ran into some guys from Australia and they were checking out after two days because they couldn't stand it.
Tried to make the best of it and she rented a car and we stayed in Playa for a couple days. Spent way more than we wanted to on this trip.
Will stay at Playa or near there if we go again.
The place looked like it was ready to fall down.
Two pluses= the pool was nice and water was warmer than showers, and the ocean view was magnificent in front.

  • Liked — Pool
  • Disliked — no coffee pot-dirty room and furniture and AC unit
  • Stayed January 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank coraleeAustinMN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Cancun hotels

Longmont, Colorado
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 March 2008

We stayed in the Carisa condo building, February 11-21, 2008, on the 6th floor facing the ocean, and thoroughly enjoyed our stay. The room was clean and in good repair when we arrived. The owners were staying in the condo next door and were great hosts. We had lunch and dinner with them a number of times and could not have been treated better. The pool and beach were very good with drink and food service available from Mario. The location is outstanding.

We have stayed in many of the so-called five star, all-inclusive resorts, particularly Palace Resorts and RIU's, but found this to be very comfortable and the price was unbeatable.

The owners take good care of their properties, so we had no problems. Elevators worked just fine for us throughout our stay.

Many fine restaurants and good shopping in the area, plus very convenient to any place we wanted to go in Cancun.

No complaints here and we would stay there again, particularly using the same owner's condo.

  • Liked — Value and beach
  • Disliked — What's not to like in Cancun?
  • Stayed February 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank bjblack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nottingham UK
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 13 November 2007

We Booked a stay for a week at the Carisa Y Palma Condo's in Cancun as it was advertised on e-bay by tortuga420. We wanted a cheap place to lay our heads in Cancun, no frills just a base from which to explore the region. As such we had very low expectations. What we did not bargain for however was the overall unsafe condition of the condo which we rented! It had no lock on the balcony door and my other half got a nasty electric shock from the stainless steel cooker and sink unit! On top of this hardly any of the lights worked and the airconditioning unit was so loud, the loudest I have ever heard which made it unuseable. I would not recommend this place to anyone, even after receiving a nasty electric shock and checking out of the accomodation for fear of our personal safety after just 3 days of our 7 day vacation, the owner of the condo would not give us a refund and became very confrontational. The location of the condo is generally good for young people who want to be near all the clubs but with this comes the constant hassle as you walk down the street from promotional people offering everything from food to taxi and other less desirable merchandise, if you catch my drift! I cannot stress enough that we beleived that the unit had not been properly maintained and was DANGEROUS!

  • Stayed November 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank MarkUK111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CANADA
Level Contributor
33 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 18 April 2007

We spent 2 weeks in this condo in february 2007. I was very cautious when arriving at the condos after revieving all the bad comments on it but as soon I knew I had a room at the 7th floor facing the ocean, it was fine. The room was large and clean with 2 large beds. Everything was working fine except the air conditionning a litlle bit noisy.
If you choose this condos, never accept to have a room on the lagoon side or yours vacations will turn in nightmare. The noise coming from the bars is just unbeleivable until 6 to 7 am.
The staff was very polite and helpfull especially the maids. The view from the balcony was amazing, the beach was ok but a little bit rocky, be carefull sometime the sea could be very dangerous,
one time we had to save a girl unable to go back to the shore.
We went to Cancun mainly for the Mayans sites and it was worth of the trip but regarding Cancun I was very disappointed, the restaurants are very expensive for ordinary food, you cant walk five minutes without being harassing by mexican selling any kind of stuff and almost stay away of the damned timesharing. If you like renting condo, choose Puerto Vallarta instead of Cancun.
It was my first and very last time in Cancun.

  • Liked — Location
  • Disliked — Accomodations
  • Stayed February 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank PHILOUCanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Condominios Carisa y Palma

Property: Condominios Carisa y Palma
Address: Boulevard Kukulkan Lote 10-A | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Fitness Centre with Gym / Workout Room Kitchenette Swimming Pool
Hotel Style:
Ranked #17 of 127 Speciality Lodging in Cancun
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Condominios Carisa y Palma 3*
Number of rooms: 122
Reservation Options:
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Also Known As:
Condominios Carisa y Palma Hotel Cancun

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