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Solymar Cancun Beach Resort
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Reviews (1,046)
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Reviewed 25 February 2013

When I started looking at hotels to stay in during my vacation to Cancun, I immediately looked for something all-inclusive. I think the phrase "all-inclusive" means different things to different people. I'm a simple gal, and I'm easy to please. I don't have high expectations. I'm also on a budget. The terrible reviews, in my opinion, are from people with high expectations. Believe me, Solymar is not the Westin. But it's not a dump. It's average in most every way.

The location: The hotel is dwarfed between two high rise hotels, that's for certain. But Solymar is unique. People who complained about the "dark hallways" neglect to mention that the layout of the hotel is an open air set up. Hallways lead you right outside, so if the sun is setting, it's going to be dark. There are lights for the hallway, never fear. There is also an elevator, but to get to your room, it probably involves doing down or up a small set of 5 steps. The nooks and crannies are what I liked about the hotel. Also, this hotel is at the sleepy end of the Hotel Zone strip. You're 10 minutes from the airport. You're a 15 minute bus ride from La Isla (the upscale mall with some restaurants) and 30 minutes from downtown with more bars.

The beach: Incredible. You'll want to get up early to get a chair. Their beach chairs aren't fancy. Plastic. Maybe kinda busted. But you're looking at a gorgeous ocean. Relax. Also, if you want shade, it's limited on the beach. Again, get there early.

The pools: Just lovely. Not huge. One is a kiddie pool that's only a half-foot deep, but the other has a swim up bar. Perfect for a dip. If you're looking for an olympic pool to do laps, this isn't it. Nice wooden lounge chairs all around the pool and balcony overlooking the ocean.

The food: Be warned -- unless you get the all inclusive package, you can't eat here. Seriously. There isn't a restaurant on site. It's buffet food for hotel guests who paid for the all inclusive stay (I'm almost positive this is the case. I talked to a mom who had to bargain to pay for just breakfast for her teenage son because they didn't pay for the all inclusive). If you are a condo guest, you probably have a fridge, microwave, and maybe a stove. You're going to Walmart to get food and eating out at night. If you're in the hotel, your options are limited. My friend and I were happy with eating breakfast and lunch at the buffet, but after day three of unappealing dinners, we decided to go downtown for better food. It won't kill you, but it's not necessarily appetizing. If you're on a budget, stick with the buffet, and splurge by going out a night or two.

The "all inclusive" deal: See above for the food, but free booze all day is pretty sweet, until night time, and then the bar in the lobby serves but you have to pay. The bartenders are great, friendly, and are looking to help you have a good night. Roberto organizes trips downtown to bars and can tell you where you should go.

The staff: Wonderful, friendly, and kind. Everyone you'll interact with on a regular basis speaks English. Housekeeping staff, not so much. But if you need anything, the front desk folks are excellent. If you book through a travel website (like expedia), the Best Days travel agent in the lobby is who you should speak to. They also have HotelBeds representatives in the lobby most days. They compete, so be careful who you talk to. There's a little store in the lobby with chips, soda, water, and other essentials.

The room: Our room was fine. Just fine. Our mattresses were not much to speak of -- very springy. When we asked for blankets because our beds just had sheets, we were given more sheets. And the toilet doesn't have a seat. This was a recurring theme that I chalked up to some Mexican preference for simplicity, but the lobby toilets had them. So whatever. It was unexpected, but it was fine. Relax. You're in Cancun.

  • Stayed: February 2013, travelled with friends
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9  Thank K D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 February 2013

Friendly hotel with all you need for a relaxing holiday. Staff are helpful and try hard to make your stay a good experience. Large clean rooms with service every day, Beautiful sea or lagoon views and balconies designed to avoid the wind. Pools and terraces with beach bar and food as well as pool bar.
This older hotel at the end of the busy resort means easy access to anything for the cost of a bus ride (8.5 peso/ 40p, and buses run 24/7 ) but none of the hassles. The beach was well supported by life guard services and provided a great walk in to town as well as the opportunity to watch pelicans diving for fish.
All inclusive meals mean no worries over costs and offered a wide variety of reasonable quality meals with excellent salads and fruits for those who do not eat meat or spicey foods.
Don't use this hotel if you want entertainment provided or all night disc but as a base to view the area and relax in peace we found it ticked the boxes.

Room Tip: Ask for a beach view and an electric safe. If you want a fridge or hob ask at the outset and don't forget to get a towel voucher so you can reserve a beach sun bed if you want one.
  • Stayed: February 2013, travelled with friends
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1  Thank P J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 February 2013

OK, so it isn't the Weston. The rooms were big, clean and everything worked. They had tile floors and limestone bathrooms. I suspect it is one of the older hotels in Cancun based on the location and architecture, but it is well maintained with a friendly and helpful staff. If you want to go to the center of the newer uber luxo hotels, it is about a ten minute drive, but the hotel has everything you need except the upscale mall (Coach, Yves St. Laurent stores, etc.) down the road. Nice beach and pool. The dinner was quite reasonable, especially considering the tourist location; lots of variety and plenty of food. Breakfast is included in the room price although we did not have it at the hotel. At $90.00 a night, high season, it is a bargain.

Room Tip: All the rooms seem good. You can choose a lagoon view or a gulf view. The lagoon view rooms face the road so there might be some traffic noise although it was actually quite quiet.
  • Stayed: February 2013, travelled as a couple
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2  Thank Dan834
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 January 2013

Do yourself a favor and stay as far away as possible from this hotel. It is terrible!!!! the air conditioner didn't work, the men who came to fix it used my beach towel to clean up their mess then the towel lady refused to give me a new towel. Then there were the ants all over the bed side table and my bed post. The "restaurant" never had coffee, chipped plates and cups, missing spoons etc. when friends of ours brought us home from a late night partying the front desk clerk demanded $1000 pesos (Appx $100 usd) because we let the men on the private property. Yet the bar in the lobby is a cash bar where any person can go to drink. The pictures above are very misleading. pay the extra $300 bucks and go to Secrets, Riu or Iberostar. You'll thank me.

Room Tip: If you must stay here, rent a condo from a private owner and skip the hotel.
  • Stayed: December 2012, travelled with friends
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5  Thank Kelly B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 December 2012

Dec 5 to Dec 16, 2012,
We rented a private condo at the Solymar from Michelle and Peter.
This is seperate from the hotel. Our studio apartment was exactly as we expected. Clean, cozy, and comfortable. We had a unit facing the water and were on the 2nd floor. We had a good view over the pools and of the sea. The front lobby looked aged. First impression of Solymar was average at best.
Location is near end of the the Hotel Zone. Was still on excellent bus route service. Went to the restaraunt once, would definetly say "stay away". went to the bar once for a drink and left after one. Average bar. Had litlle store in lobby and other convenience stores close by.
I can easily understand the reviews of the Solymar hotel that call this place a dump with the general hotel appearance and restaraunt. We however rented a nice private condo, bought and cooked our own food.The beach was wonderful, nice sand and and fun to play in.
Location is on hotel zone but near the end. Excellent bus service to shopping malls, walmart, grocery and restaraunts. Was 8.50 pesos for bus, about 65 cents. The buses are part of the experience. Mature couple, ages 55.
Would recommend as private rental but would hesitate to recommend as hotel rental.

  • Stayed: December 2012, travelled as a couple
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2  Thank Hidingfromwork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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