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“Great experience!”

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Occidental Tucancun
Ranked #40 of 177 Hotels in Cancun
Certificate of Excellence
Reviewed 4 March 2014

We really enjoyed our stay at this hotel. The staff we all amazing with some the best service I have ever experienced from any hotel. I would recommend Irania from the kids club for those traveling with children. She is fantastic with the children!

  • Stayed: February 2014
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Thank Alicejhb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mpgiesemann, Marketing Office at Occidental Tucancun, responded to this reviewResponded 5 March 2014

Dear Alicejhb

Thank you for choosing Barceló during your trip to Cancun. We do appreciate hearing from our customers, as their comments are vital for us to continue improving our service.

We are very happy to know you had an amazing time with us, we would feel very honored to welcome you again so please let us know about your next trip, to make it even better


Warm Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,479 - 1,485 of 5,383 reviews

Reviewed 3 March 2014

this is a small resort therefore you get to know everyone they have a wonderful staff that go above and beyond nancy, omar, rafael, luis , lourdes, adriana, maria you always make us feel like we are home the hotel is clean and the veiw is to die for the food is plentiful and the a la cartes are excellent not too much that could be improved except for the bar fridge in the room they forgot to show up 2 days but just let them know at the front desk by 5 can't wait to go back

  • Stayed: February 2014, travelled as a couple
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Thank debrow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mpgiesemann, Marketing Office at Occidental Tucancun, responded to this reviewResponded 4 March 2014

Dear debrow,

Thank you for your kind comments, we are pleased to know that you have enjoyed your vacations in our hotel and we are delighted to have met your expectations.

We are glad you enjoyed our activities, since we work really hard to make sure our guests have an amazing time with us. Also, it is gratifying to receive such great comments regarding our staff; we will surely congratulate them for their job.

Hope to see you again on your next visit to Cancun.

Best regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 March 2014

Just came back from Barcelo Tucancun Beach resort and I must say the stay there changed my perception of Mexico. The hotel is very clean, the food tasty. We especially enjoyed the Don Quijote with their Flamenco music and very professional staff .
We have a whole list of the names of the employees that made our stay at the hotel memorable, so I will list them all with the comment regarding their service.
Jahir- very professional waiter from Don Quijote restaurant
Salis - took great care of us as soon as we arrived
Raphael - manager at the restaurant close to the beach; always very professional and courteous
Mario Mendez - travel agent booking trips from the resort; very helpful and friendly; not trying to sell you anything, but exactly what you want.
In general all the staff is very friendly and accommodating. The little issues that we had during our stay were quickly corrected.
We would recommend this resort for a relaxing vacation.

  • Stayed: February 2014, travelled as a couple
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1  Thank Violet_and_Philip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mpgiesemann, Marketing Office at Occidental Tucancun, responded to this reviewResponded 4 March 2014

Dear Violet_and_Philip,

Thank you for your kind comments, we are pleased to know that you have enjoyed your vacations in our hotel and we are delighted to have met your expectations.

We are glad you enjoyed our activities, since we work really hard to make sure our guests have an amazing time with us. Also, it is gratifying to receive such great comments regarding our staff; we will surely congratulate them for their job.

Hope to see you again on your next visit to Cancun.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 February 2014

This is our fourth stay at a Barcelo all inclusive property. The experience is predictable: spotless facilities all at round, excellent food, excellent and friendly service, and all around well run place. The only down tick is that the previous sit down restaurant Don Quixote is now a buffet. The seafood sit down restaurant with a la cart service was outstanding,

The beach is beautiful and powdery.m the water is a little rough with riptide warnings everywhere.

We were disappointed to have to pay for WiFi. This is a potential improvement.

Our suite reservation was upgraded to a delux suite right on the beach. A wonderful treat.

Our bottom line: we would gladly return.

Stayed: February 2014, travelled as a couple
2  Thank MojaveMax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mpgiesemann, MArketing Office at Occidental Tucancun, responded to this reviewResponded 4 March 2014

Dear MojaveMax

Thank you for choosing Barceló during your trip to Cancun. We do appreciate hearing from our customers, as their comments are vital for us to continue improving our service.

We are very happy to know you had an amazing time with us, we would feel very honored to welcome you again so please let us know about your next trip, to make it even better


Warm Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 February 2014

If your traveling with a group or by yourselves, this beach and pool area has something for everyone as they are in very close proximity to one another. We sat on the beach chairs, swam in the ocean, then turned our heads and watched the activities at the pool. The swim up bar and washrooms were just yards away from the beach and steps away from the snack bar. The pool (by the swim up bar) had a heated whirl tub area which was great. We stayed in the Coba building which was nice and close to everything such as the lobby, restaurant, and the piano lounge. As most of the rooms we've experienced in Mexico they were looking a little tired and needed some updating BUT the bed was really comfortable.

  • Stayed: February 2014, travelled with friends
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Thank Tracy433
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mpgiesemann, Marketing Office at Occidental Tucancun, responded to this reviewResponded 27 February 2014

Dear Tracy433

Thank you for choosing the Barceló Tucancun during your trip to Cancun. We do appreciate hearing from our customers, as their comments are vital for us to continue improving our service.
We hope you give us another chance to serve you, if you happen to visit Cancun in the future.

Very truly yours,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 February 2014

Barcelo Tucancun January 25th – 29th, 2014

This was our third stay will Barcelo resorts and we think they do a great job.
We have been going to AI in the Caribbean for 11 years.

Resort:
The resort itself is very small and easy to get around. The ocean front rooms are standard but adequate, nothing fancy. This resort has 3 pools on 3 different levels. The highest level offers an infinity feature. There is an adult pool with a swim up bar and the third pool is the party pool where the entertainment staff play music and games. There is also a bar right off the pool.

Food/Restaurants:
There are 2 buffets. One is in the lobby area where man must wear a shirt with sleeves for all meals, woman can wear anything. Not sure why man have to wear a shirt with sleeves to eat but woman can wear a swim suit with a cover up.
The second buffet is on the lower level and you can wear anything as its close to all the pools. Both have pretty much the same food. At dinner the this buffet turns into a seafood ala cart restaurant.
They also have a Mexican ala cart restaurant. Dinner reservations can be made at the front desk for that evening.
The food we think is where this Barcelo lacks. The food at the other Barcelo’s we visited was exceptional for an AI. My husband that isn’t picky at all complained about the food at every meal. Don’t get me wrong we didn’t starve the food was just lacking in flavor. I guess the good part is neither of us gained any weight.

Beach: The beach is a beautiful turquoise color. There is a small undertow but if you are steady on your feet going in or out of the water you should be fine. We felt safe walking the beach in either direction that goes on farther than we could walk.

Staff:
The staff at the check in/out desk were the friendliest and most helpful we seen in all the years we’ve been going to Mexico.
Adriana Luna, Maria Cano and Selene Maldonado always had a smile and very willing to help in any situation.
Room service, servers and bartenders are average.

Nightlife at the resort:
Ok so this is Cancun and most people (younger crowd) go out and enjoy the clubs but at our age (late 40s - early 50s) we like to have dinner, listen to music and maybe catch the show. There is only one lobby bar with a trombone player that was just ok. We went to one show and left after a 20 minutes. Not much to do after the sun goes down.

All in all we love the Barcelo resorts but we would not return to this location but we like to try new places. We enjoy the larger resorts but this was a short trip so it was fine and the weather was sunny and warm.
Liz Javor

Room Tip: Ocean View 4th floor or higher
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  • Stayed: January 2014, travelled as a couple
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1  Thank mandlfuninthesun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mpgiesemann, Marketing Office at Occidental Tucancun, responded to this reviewResponded 27 February 2014

Dear mandlfuninthesun

Thank you for choosing the Barceló Tucancun during your trip to Cancun. We do appreciate hearing from our customers, as their comments are vital for us to continue improving our service.
We hope you give us another chance to serve you, if you happen to visit Cancun in the future.

Very truly yours

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 February 2014

We holidayed for 2 weeks eight of us from the 24th Jan 2014 to celebrate birthday and an anniversary. all our rooms had been upgraded as requested when booking.
Very good hotel for the price , excellent beach area and pool , good rooms , the bar area was not the best and the entertainment room was far too big and emptied straight away after the show had finished which was a shame
The animation team during the day were great and made you feel very welcome and had varied activities to keep you amused.
All the staff are friendly and couldn't do enough for you
The location is good and makes it easy to get wherever you want to , We booked trips from a rep within the hotel and they were great. well recommended to do the Royal Swim with Dolphin Discovery it was money well spent
Overall food was very good.

Room Tip: Ask for a higher floor away from the lobby bar, a sea view is well worth the extra or ask for an upg...
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  • Stayed: February 2014, travelled with family
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1  Thank UnaDavieJohnson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mpgiesemann, Marketing Office at Occidental Tucancun, responded to this reviewResponded 27 February 2014

Dear UnaDavieJohnson

Thank you for choosing Barceló during your trip to Cancun. We do appreciate hearing from our customers, as their comments are vital for us to continue improving our service.

We are very happy to know you had an amazing time with us, we would feel very honored to welcome you again so please let us know about your next trip, to make it even better


Warm Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Occidental Tucancun

Address: Avenida Kukulcan, km. 13,5 | Lote 24, Cancun 77500, Mexico (Formerly Barceló Tucancun Beach)
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#32 Spa Hotel in Cancun
#34 Top resorts Hotel in Cancun
#37 On the Beach Hotel in Cancun
Price Range: £136 - £280 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Occidental Tucancun 3.5*
Number of rooms: 336
Official Description (provided by the hotel):
Well located, with spectacular beach, mostly all the rooms looking for the ocean. ... more   less 
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Also Known As:
Barcelo Hotel Cancun
Barcelo Hotel Tucancun Beach
Barcelo Tucancun Beach Hotel
Tucancun Hotel
Cancun Barcelo
Barcelo Tucancun Beach Resort

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