1. Rooms: housekeeping: was prompt, arrived at our door before 9 am so we hung the Do Not Disturb sign. Olivia, who cleaned our room was lovely and was generous with additional towels. Room was very clean even though the decor was clearly in need of an update. The beds were surprisingly comfortable. Plenty of bottled water in the room with daily replenishment - very nice.
2. Slamming of heavy doors: beyond disturbing - all day and all night - nothing you could do but ignore it.
3. Food and wait staff: food was average but staff was attentive and very friendly. Tipping helped get great service. The al la carte restaurants were all right but not great but It was nice to have some full service meals. And for my taste there was way too much salt added to most everything (and I like salt).
4. Smokers were everywhere, impossible to avoid. Would have been nice to have a nonsmoking area at least one of the pools.
5. Front Desk - lovely and helpful staff but you will wait in line every time - well two lines. Queuing up is not on the list here but you may get served a drink in line occasionally.
6. Wifi - only available for a price - ridiculous. And even if you pay - the service is not available everywhere in the resort and the wind will affect your connection.
7. Lobby and Lobby Bar - not an inviting place to hang out. We had a few hours of rain and wanted to people watch - the main lobby was really only place to do this. Furnishing were terrible and lacked any kind of ambience - it felt more like a waiting room than an inviting place to chat, watch people and sip a drink.
- Official Description (provided by the hotel):
- Well located, with spectacular beach, mostly all the rooms looking for the ocean. ... more less
- Reservation Options:
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- Also Known As:
- Barcelo Hotel Cancun
- Barcelo Hotel Tucancun Beach
- Barcelo Tucancun Beach Hotel
- Tucancun Hotel
- Cancun Barcelo
- Barcelo Tucancun Beach Resort