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Reviewed 6 March 2017

Had an amazing ocean view, hotel is right on the beach with multiple pools to fit your relaxation or entertainment needs. Location is great, only a few minute bus ride from the best adventures and nightly entertainment. Food was great with lots of in-hotel restaurant options to choose from. Hotel staff were very friendly and the sport& entertainment staff (Billy, Evian & Joseph) were the best part. They were so funny and personable, they absolutely made our trip so much more fun. Definitely will be back for more good times next year!

  • Stayed: February 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank occidentalguests2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juan A, Gerente at Occidental Tucancun, responded to this reviewResponded 7 March 2017

Dear occidentalguests2017

Thank you for taking the time to write your review on this website. We are pleased to hear that we met your expectations. It tells us that our hard work was worth and that we reached our goal of complete guest satisfaction.

Thank you for letting us know that Billy, Evian & Joseph gave you great service, we will make sure that they receive your kind comments. I know that they will be pleased to know their hard work made your stay memorable.

We are thrilled you enjoyed your All Inclusive type of meal plan, allowing our guests to take advantage of our different bars and restaurant throughout the day and are grateful for your highlight on the quality of the products and drinks including on its board

We look forward to hosting you again.

Kind Regards,

Juan Carlos Arce
Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 March 2017

I stayed here once before in the same room. The staff are so friendly the Entertainment team, Cessia was really kind. if you get the chance to stay at this resort, do it. lots to do they aslo have daily activities pool side where you can win prizes my little brother had a blast at the kids club there.

  • Stayed: February 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Jake S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juan A, Gerente at Occidental Tucancun, responded to this reviewResponded 7 March 2017

Dear Jake S
Firstly we would like to thank you for choosing our Occidental Tucancun hotel once again for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes year after year.

We also are very grateful for your highlight on the quality of the entertainment program during your stay and for mentioning the genuine friendliness of our team

Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.

Kind regards,

Juan Carlos Arce
Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 March 2017 via mobile

We loved the Occidental. The food was great, they had so many choices & restaurants with great food & selection! I am always worried about cleanliness when I travel, the Occidental was so clean! Every morning the walkways were cleaned & then while we were at breakfast every morning our room was cleaned & re stocked. The staff was so friendly & willing to help with anything. The pools were refreshing & beautiful. We spent an afternoon at the spa after we had received a complementary discount & it was fabulous. It was one of the best massages I've had in a long time. The Occidental offered activities all day long so there was always something to do or watch. We spent most of our time on the beach which we had mostly to ourselves. The Occidental has a large beachfront complete with sand volleyball & a soccer court. We are booking our next vacation with the Barcelo Occidental chain!

Stayed: December 2016, travelled with family
Thank Bailey B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juan A, Gerente at Occidental Tucancun, responded to this reviewResponded 7 March 2017

Dear Bailey B,

Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us.

We are very happy to read that you were very satisfied with the comfort of the room we stayed in and we are grateful for the praise to the beauty of our rooms meant to ensure an unforgettable stay in our hotel.

It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours.

I am truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered and will not fail to pass your comments to those team members whom you have personally mentioned.

Once more we thank you for sharing your experience with us and look forward to serving you again soon.

Kind regards,
Juan Carlos Arce
Manager

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Reviewed 4 March 2017

Being ovc member I was told we & my 4 guests would get premium club benefits when we booked . What a pleasant surprise. Great rooms 2 nd floor,food was great & every one in our group was very impressed. We were totally looked after from the minute we arrived until the minute we left. Alfonso Reyes went out of his way many times just to make sure we were all happy. Big plus,didn't have to worry about getting seat on pool decks( 3 ) or the beach. Great resort,will for sure go again!

Room Tip: Pay for premium club rooms
  • Stayed: February 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Mona C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juan A, Gerente at Occidental Tucancun, responded to this reviewResponded 5 March 2017

Dear Mona C,

First of all we would like to express our sincerest gratitude for your trust and loyalty to Barceló Hotels & Resorts for your holidays and for choosing our Occidental Tucancun hotel this time around, it is indeed a great source of satisfaction to read that once again you had a pleasant stay among us.

On the other hand, we would like to thank you for your kind words to our staff, especially in relation to the reception. Since they all work very hard, trying to exceed the expectations of the guests, we will pass on their satisfaction with your services. We are pleased to hear your compliments on the service you have received.

Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes.

Once more we thank you for sharing your experience with us and look forward to serving you again soon.

I remain at your service,

Juan Carlos Arce
Manager

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Reviewed 4 March 2017 via mobile

WOW! The hotel was amazone and the entertainment too! Thanks to my friend Cesi Ortega (kithykat)

Perfect beach, pool, view, food and ++++

Venez en grand nombre! Tout est parfait ici! Nous recommandons fortement l'hôtel!

Stayed: February 2017, travelled as a couple
Thank aaaaaaaaaaaa4183
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juan A, Gerente at Occidental Tucancun, responded to this reviewResponded 5 March 2017

Dear aaaaaaaaaaaa4183,

We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Tucancun was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. 

Your enthusiasm for our staff is very much appreciated and will be a great source of motivation, we will certainly not fail to convey your very kind compliments to all of them.

Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.

Kind regards,

Juan Carlos Arce
Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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