I stayed 5 nights in Cancun and booked the ground floor family suite. The hotel is a bit further down the main road on "zona hotelera" but only 5 minutes walk from taxi and bus stop. It is located on a quiet cul de sac with fab views on the laguna, superb pool area with very confy relax chairs. Breakfast is served by the pool. Although the room was a bit dated in terms of the deco, it had everything one would expect in this price range (flat screen TV, large bathroom, very confortable king size bed with smooth sheets, kitchen area with cofee, bottles of water....).
What made my stay at the Sina Suite so memorable is the extreme kindness of the staff. I got really panicked on my second day as my Bank card had been refused twice in shops and I was left with no money at all...not a penny ! I walked back to the hotel and went to the receptionist to explain what was hapening to me and that I will contact my bank first thing next morning at office hours in France to solve the problem. But I was shaking at the idea of being left on my own with nothing....and I could not event buy some food for dinner (the hotel does not have a restaurant) .... Well they kindly ordered me a pizza and sent me sodas, water....a full bag of them, to my room. Then when everything was finally arranged with my bank the next day, they kept asking me how I was, if everyhting was OK.....and even best: when I checked out, they never accepted for me to pay for the pizzas and sodas...they just told me to consider their hotel as my home. I trully don't think I have ever received such a warm service from any hotel of this range in the world.
- Official Description (provided by the hotel):
- Accommodation services: rooms with air conditioning, living room, bathroom and half bathroom, bedrooms two, three and four double beds, queen and king size bed, kitchenette with microwave services, large refrigerator and coffee (we do not have stoves cooking) Free outdoor parking, free Wi Fi in common areas and rooms, Internet and guest computer at reception, TV with free cable, terraces overlooking the lake, reception service 24 hrs., Room Cleaning Service, Laundry (extra cost), Wake Up Service, Private Transportation Airport / Hotel / Airport (extra charge), restaurant and Cafeteria, Snack Bar next to the pool a la carte menu, outdoor pool, umbrellas, beach towels, beach club, Safety Box at Reception, Garden / green area, Agency Tours, Car Rental & Trucks, Sales and Reservations Tours Chichen Itza, Xcaret, Xel-Ha, Isla Mujeres, etc. ... more less
- Reservation Options:
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- Also Known As:
- Suites Sina Hotel Cancun
- Sina Hotel Cancun