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“Family Vacation.”

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All Ritmo Cancun Resort & Waterpark
Ranked #55 of 175 Hotels in Cancun
Montreal, Canada
Level 1 Contributor
3 reviews
“Family Vacation.”
Reviewed 28 November 2013

Stayed here the week of November 19th. Hotel is closed to the airport about 20 minutes. When I arrived my bags were brought up right away by Jorge. He was very friendly. He had many jobs. When I arrived in the room it was very outdated. Old TV, old bathroom, a air conditioner above your bed. It made it impossible to sleep. You had the air landing on your back all night. If you closed the AC you couldn't sleep for the humidity. You also had to pay extra for the safe in your room. The room that you already paid for?? It's the first time I have ever heard of a hotel charging you for your in room safe. Towels in the rooms are old. You have a actual door key for your door. If your coming here for the beach go somewhere else. The beach here is very small with sea weed on the shore every day. They do have someone cleaning it day and night. Not enough umbrellas around the pool area. It was very hot and no sun coverage. Especially when you travel with kids. The dining area needs to have a better AC system. When you come in for lunch or supper you want to be refreshed from the humidity not sit in it!! The food was good. There is room for improvement. One guy cooking your breakfast in the morning is not enough. Hotel needs to spend some money on a good coffee machine. One that can be left in the lobby. Electric that you press a button;for expresso, hot chocolate, the same machine that was found at the explorer buffet. Hotel needs a fridge for ice cream for the kids. After all this is suppose to be a family hotel that caters to kids. If it wasn't for Enif we wouldn't of got any ice cream. The service she gave belongs in a five star hotel. She went above and beyond. Exceptional service. She even brought my kids ice cream at the water park. The water park was excellent my kids spent there week there. Only downside of the water park is on the weekend it gets taken over by the locals. It's crazy!!!the excursions in cancun are amazing. Went on the Captain Hook, and the explorer. Both were great. Even with the few minor details I would definitely return to this hotel. Stayed in room 318 it had two balconies the maid did a excellent job everyday. She put towel designs on our bed every day. The night time shows were the best I ever seen. Peter Pan the guy needs to be in cirque de soleil. Michael Jackson show, he could star in Vegas. The entertainment is the best thing going for this hotel. I think with some improvements this hotel could be great. Also most hotels offer free wifi.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank ryn44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlos L, Guest Service at All Ritmo Cancun Resort & Waterpark, responded to this review, 1 December 2013
Thank you for your comments

Your review is very important for us, it helps us to see and check our opportunity areas to give an excellent service.
We appreciate your visit, we hope you come back soon, and together make more unforgettable experiences.

All the staff sends you a hug, attending you is our passion!

Enif Deneb
Guest Service
guestservice@seaadventureresort.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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  • Sleep Quality
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  • Cleanliness
Traveller tips help you choose the right room.   Room tips (408)
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English first
Level 3 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 24 November 2013

This hotel is a great value if you are not looking to be in the hotel zone and want a relaxing vacation. It is outside of Cancun and shopping or eating out is a taxi ride. We had a jr suite and was pleasantly surprised at the size of the room. Our housekeeper was excellent and ensured our room was spotless and our request for extra towels was exceeded daily. The food was buffet and not huge selection but keep in mind it is not a BIG resort. The Oysters restaurant was excellent and as good as some 5 star that I have eaten. Bartenders and wait staff were very attentive. We enjoyed the beach and pool area and even went to the waterpark. We enjoyed our getaway and relaxed and that was our agenda. We went to shop 1 day and staff was helpful getting transportation. Very friendly staff and please although it is all inclusive remember a small tip goes a long way. Price for our trip was excellent and if looking for low keyed vacation well worth the price.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank luv2travelmexico1956
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlos L, Guest Service at All Ritmo Cancun Resort & Waterpark, responded to this review, 1 December 2013
Thank you for your comments

We are happy to know that you spend quality time in our property, will be wonderful to see you here again.
All the Sea Adventure staff sends you a warm hug, and thank you for giving us the chance to serve you.

Attend you is our passion.

Enif Deneb
Guest Service
guestservice@seaadventureresort.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Santiago
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 November 2013

It's a family hotel but if you're not looking to party it's perfect. Calm waters and pristine beach. The staff working there is outstanding! They do everything they can to make you feel comfortable, especially Salvador!! Would stay in this hotel again

  • Stayed November 2013, travelled solo
    • Value
    • Location
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Review collected in partnership with Skoosh

Helpful?
1 Thank Chambeca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlos L, Guest Service at All Ritmo Cancun Resort & Waterpark, responded to this review, 25 November 2013
Thank you for your comments

The Sea Adventure´s staff appreciates your visit and the opportunity of serve you. It´s nice to see that you like our service and that we are one of your options to have wonderful vacations.

We hope to see you here soon, attending you is our passion!

Enif Deneb
Guest Service
guestservice@seaadventureresort.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lloydminster, Canada
1 review
Reviewed 24 November 2013 via mobile

We had our first family vacation at the sea adventure resort and water park from the 15th-22nd of November and it was a great time. Any issues were addressed and resolved quickly. The staff was incredibly helpful and friendly! The water park was great for our daughters as well as my husband and I! The staff provided us with info upon arrival to help navigate anything we wanted to do while we were in Mexico. The live theatre at night offered a pleasant family environment and was interactive and well choreographed.

Stayed November 2013
Helpful?
Thank Lisa_McDougall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlos L, Guest Service at All Ritmo Cancun Resort & Waterpark, responded to this review, 24 November 2013
Thank you for your comments

The Sea Adventure´s staff appreciates your recognition to our work, our main goal is to give you wonderful experiences on your vacations.

We hope to see you here soon, attending you is our passion!

Enif Deneb
Guest Service
guestservice@seaadventureresort.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Clive, Iowa
Level 4 Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 23 November 2013

My wife and I just returned from a one week stay at the Sea Adventure Resort. The resort is not in Cancun proper, it is a little north in Puerto Juarez. It is a great place to relax by the pool, on the beach, or participate in the activities all day long. We were treated great from the time we checked in until the time we left. If you need anything while there ask the concierge, her name is Enif Deneb, and she will help you. We wanted a vacation that we could just relax and enjoy, they delivered! Our room, a jr suite was nice, the maid did a great job keeping it spotless, and we got any extras that we requested. Waitstaff and bartenders were attentive to needs. The food was the usual buffet food served at all-inclusive hotels. Oysters, one of the specialty restaurants, was VERY good. I would recommend it to all, we went 3 times, the service and food exceeded expectations. As I said before, this resort is not in Cancun, so if you want to shop every day, it is not for you. It is not hard to get to Cancun, the staff will get a ride for you. The beach is nice, they keep it clean, it is raked every morning. The ocean is very good for swimming, my wife went into it and she is not big on being in the ocean. If you are looking for a relaxing time, and being taken care of, this is the place to go! Also, I know this is all-inclusive, but do not be afraid to tip these people for what they do. They work hard for you, a dollar here and there is appreciated. It will only make your stay better! One last thing, our AC kept our room cold, YES!

Room Tip: The junior suite is worth it! The ocean view is wonderful.
See more room tips
  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank PuertoVallarta-1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlos L, Guest Service at All Ritmo Cancun Resort & Waterpark, responded to this review, 24 November 2013
Thank you for your comments

We are happy to know that you spend quality time in our property, will be wonderful to see you here again.
All the Sea Adventure staff sends you a warm hug, and thank you for giving us the chance to serve you.

Attend you is our passion.

Enif Deneb
Guest Service
guestservice@seaadventureresort.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC, District of Columbia
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 November 2013

We decided to do a last minute vacation for a few days and the price for this place was great. We also liked the fact that it was away from all of the other resorts as we were just looking a quiet place to relax. The beach was very nice and the pool was great. The hotel is not very big, but the rooms are very spacious. I got really sick on my last day, but that might have been from using the water to brush my teeth so it was my own fault. There so Mayan ruins (El Meco) within walking distance and it was great getting to see those. I would go back there if I was looking for a place to relax for a few days.

  • Stayed April 2013, travelled as a couple
    • Value
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Helpful?
Thank Hansolo3d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlos L, Guest Service at All Ritmo Cancun Resort & Waterpark, responded to this review, 24 November 2013
Thank you for your comments

The Sea Adventure´s staff appreciates the opportunity of serve you, as you say this resort is perfect to relax and do so many activities with all your family in the beach and in the waterpark.

We invite you to come again and together make more wonderful experiences.

Attending you is our passion!

Enif Deneb
Guest Service
guestservice@seaadventureresort.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Drayton Valley, Canada
1 review
Reviewed 18 November 2013

Our family had the opportunity to spend a 10 night vacation in tropical Cancun. We had traveled with another couple and their 3 children (a total of 5 children, 5 years old and under!). We requested rooms close to each other (for obvious reasons). The first night we checked in and our room was fine, but the couple we traveled with were sent to an occupied room and then relocated to the opposite site of the resort (which was a better location). We then requested to be moved which took 3 days! Meanwhile, every day we were instructed to have our bags packed and ready, so I was unable to unpack for those 3 days. We were finally moved to a great location next to our friends.
The food was nothing to write home about. My kids ate hotdogs (which we could request) for 10 days due to the lack of child friendly options. Gross!
The beach was great. It was shallow for a long ways so the kids enjoyed that! My kids LOVED the splash park! (And the dads too!)
The staff was amazing! Cleaning, serving, front desk and entertainment! (Shout out to Joaquin!), all fabulous! Great activities all day, especially when we were rained "in" a few days, the staff were very accommodating.
Due to the hotels location on the north side of Cancun, we hadn't planned to go to far with our kids. The Captain Hook dinner boat was a 10-15 minute walk south, (I do not recommended for little kids). There was a small ruins site (El Meco) a 10 minute walk north (nice to see). Considering we came home to 1 foot of snow, I was content with our trip.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cassabella05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlos L, Guest Service at All Ritmo Cancun Resort & Waterpark, responded to this review, 24 November 2013
Thank you for your comments

We appreciate the opportunity of serve you, unfortunately due high occupation connecting rooms are not available but we always try to make this request happen.
The Sea Adventure staff invites you to come again and see all our improvements, be sure that we are working hard to give you more food options so you can have a better experience.

Attending you is our passion!

Enif Deneb
Guest Service
guestservice@seaadventureresort.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about All Ritmo Cancun Resort & Waterpark

Property: All Ritmo Cancun Resort & Waterpark
Address: Km 1.5 Carretera a Punta Juarez-Punta Sam, Cancun 77500, Mexico (Formerly Sea Adventure Resort & Waterpark)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Swimming Pool
Hotel Style:
#43 Top resorts Hotel in Cancun
#48 On the Beach Hotel in Cancun
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — All Ritmo Cancun Resort & Waterpark 3.5*
Number of rooms: 155
Official Description (provided by the hotel):
All Ritmo Cancun Resort & Waterpark invites you to enjoy exciting activities for children and fun events for adults in a fun-packed, yet relaxing experience. Include swimming pools with children's swimming areas and inset jacuzzis, white sand beaches, three restaurants, three bars, dinner theater, fitness center, kids club, daily activities and nightly entertainment. All Ritmo Cancun Resort & Waterpark offers you an oasis of family fun for a sunny and unforgettable vacation. ... more   less 
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Also Known As:
Sea Adventure Resort And Waterpark
Sea Adventure Resort & Waterpark Hotel Cancun
Blue Bay Cancun
Blue Bay Hotel Cancun
Blue Bay Club Cancun Mexico
Blue Bay Club Mexico

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