This is arguably one of the worst hotels I ever stayed at. It is located in a real economicially disadvantaged area with lots of rundown homes and litter. We walked into a sweltering hotel lobby decorated with cheap Mayan decor. Our room was a decent enough size, but that is about the only positive statement I can make. My wife immediately noticed a slew of red ants, but we attributed it to the heat and tried to ignore them since they only in the closet. A short time later we noticed an infestation of another insect all over the counters and then requested a room change, which occurred five hours later. The "new" room was the same size, but at least it was superficially clean. Oh the horrors.... I was excited to learn that this room did not require a key but a key card. I soon yearned for a key entry though, since the key card worked sporadically. Also the door had a door stopper located on the exterior that was always interfering with closing the door. Other wonders in the room included: a loud ac and super slick floors. The next day after giving our daughter a bath; we noticed the water did not drain from the tub. We called maintenance, who promptly showed up a hour later to plunge the tub. Later than evening my wife decided to take a shower, however she was unable to due to a lack of water pressure. It returned the next day, but not our hot water. Neither did the maids who opted not to clean our rooms that day.
Now I could perhaps overlook the lousy accommodations, mediocre food and watered down drinks with bottom shelf selection, but the waterpark was extremely dangerous. The first day my daughter and I walked across the street(yes I did say street) and found out it did not open til 10:00 am. However, since we were early and the general public was still on siesta we essentially had the park to ourselves. Our second ride down my five year old daughter and I attempted to go down the red tubular water slide together. We got stuck five feet from the top due to the lack of water pressure -no we are not candidates for the Biggest Loser. It was truly scary. I tried to walk back up the slide with my daughter and escape but we couldn't. After waiting about five minutes in darkness with a screaming five year old and panicking middle aged guy the water pressure surged and we were able to escape. As soon as we reached the bottom, I was immediately confronted by a Mexican oompla who was asking for the a ball which I had picked up from a bin when we first walked into the Park. I was unaware that this was not for hotel guests, since there was not signs indicating otherwise. As I explained to the lady that I need to talk to someone about the unsafe experience that just occurred. She brought over Veronika the "assistant pool manager" who basically called me a liar and demanded I return the ball. I refused to after my terrifying experience and finally Jimmy the pool manager resolved the situation to my satisfaction. 20 minutes later the "owner" walked over not inquiring about our safety or our wellbeing but asking about the plastic ball. I directed him to Jimmy and he disappeared. Needless to say, a few minutes later as the temperature started to climb, the general public arrived in hordes. Despite my harrowing experience, I decided to stay for my daughter just avoiding the tubular slides. After lunch we returned to our lounge chairs and were accosted by some women speaking in broken English that we were selfish because my daughter and I didn't need two lounge chairs.
Surprisingly our experience improved when we left the Waterpark and stayed exclusively in the hotel pools and the relaxing beach loaded with seaweed. Despite having to give the blood of my first born to get towels, I did enjoy the oceanside water activities. While I was disappointed to learn that pool bar was a ruse that did not actually serve drinks overall I liked my pool time. Our other disappointment was the necessity of speaking Spanish for the Kids club. Since my daughter cannot speak Spanish, she could not communicate with any of the other kids.
Oh yeah one last thing, there is no free WIFI at Sea Adventure, it costs 10 dollars a day.
My wife reminded me I needed to talk about some of the positive parts of the trip:
Mexican hospitality, kind waiter at Oysters(very decent dining experience), Ivan, the boat ride and of course the weather.
- Official Description (provided by the hotel):
- All Ritmo Cancun Resort & Waterpark invites you to enjoy exciting activities for children and fun events for adults in a fun-packed, yet relaxing experience. Include swimming pools with children's swimming areas and inset jacuzzis, white sand beaches, three restaurants, three bars, dinner theater, fitness center, kids club, daily activities and nightly entertainment. All Ritmo Cancun Resort & Waterpark offers you an oasis of family fun for a sunny and unforgettable vacation. ... more less
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- Also Known As:
- Sea Adventure Resort And Waterpark
- Sea Adventure Resort & Waterpark Hotel Cancun
- Blue Bay Cancun
- Blue Bay Hotel Cancun
- Blue Bay Club Cancun Mexico
- Blue Bay Club Mexico