Policies equal smooth operation of a hotel (standard Check-In time),but after a four hour wait, to be placed in a room without towels is not good Customer Service! With this being the policy (not exclusive to Ocean Spa) and the Staff having the ability to gauge the amount of Guests awaiting rooms, adequate Clerks to facilitate the process would be good Customer Service. The establishment is small, this may be the reason one individual is assigned to fill food/drink orders at the poolside and along the beach. However when she was not on duty Guests are expected to fend for themselves-not good Customer Service. Towels were OLD, pillows uncomfortable! What I did enjoy were the Yoga classes with Ricardo and the Activities facilitated by Estaban. Housekeeping was completed in a timely manner. The Staff works hard. A member of the Management Team should remind Guests that gratuities are appreciated....moral seemed low.
- Official Description (provided by the hotel):
- Ocean Hotel is strategically located in the hotel zone of Cancun, between downtown and the shopping centers, restaurants and many area attractions. It offers excellent all inclusive service with a marvelous view of the Caribbean Sea and Isla Mujeres. ... more less
- Reservation Options:
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- Also Known As:
- Club Carrousel Cancun
- Hotel Carrousel Cancun
- Carrousel Cancun
- Ocean Hotel Cancun Mexico