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“Just a Little More Effort...”
Review of Ocean Spa Hotel

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Ocean Spa Hotel
Ranked #60 of 181 Hotels in Cancun
Scotch Plains, New Jersey
1 review
“Just a Little More Effort...”
Reviewed 15 July 2014

Policies equal smooth operation of a hotel (standard Check-In time),but after a four hour wait, to be placed in a room without towels is not good Customer Service! With this being the policy (not exclusive to Ocean Spa) and the Staff having the ability to gauge the amount of Guests awaiting rooms, adequate Clerks to facilitate the process would be good Customer Service. The establishment is small, this may be the reason one individual is assigned to fill food/drink orders at the poolside and along the beach. However when she was not on duty Guests are expected to fend for themselves-not good Customer Service. Towels were OLD, pillows uncomfortable! What I did enjoy were the Yoga classes with Ricardo and the Activities facilitated by Estaban. Housekeeping was completed in a timely manner. The Staff works hard. A member of the Management Team should remind Guests that gratuities are appreciated....moral seemed low.

Room Tip: I enjoyed the view of my room. It appeared all rooms face the pool.
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  • Stayed July 2014, travelled with friends
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Jay B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidZCancun_Mexico, Manager at Ocean Spa Hotel, responded to this review, 22 July 2014
Dear Guest:
Thank you for taking the time to review our hotel. We appreciate and value all of our guest’s feedback, both positive and constructive, as it is an excellent tool to continually improve our processes and afford a better experience for our future guests.
Please accept our sincerest apology for the challenges you faced during your stay with us. All of your feedback has been shared with our Department Heads, so that we may improve and we would love to have the opportunity to welcome you back and show you a truly memorable experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (347)
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English first
Holbrook, Massachusetts
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 July 2014

I was to say that 3 of the staff were outstanding and made you feel special. They were Leo Bellman Paschal, and the best was Liseth Fuentes she greeted us every day with a big smile and knew our names. The rooms were OK but our plumbing had problems I the toilet. Wish they had cable TV with English unable to watch news or weather.

  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
1 Thank Marie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidZCancun_Mexico, Manager at Ocean Spa Hotel, responded to this review, 22 July 2014
Dear Guest:
Thank you for taking the time to review our hotel. We appreciate and value your feedback, and are delighted to read you enjoyed your stay with us.
We hope to have the opportunity to host you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bayonne, New Jersey
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 July 2014 via mobile

We stayed at the Royal Sunset which had the really nice beach so when we came to visit Ocean Spa (we had option to visit other sister resorts), we were disappointed with the beach and the pool. It was just ok.
We came to eat in the Asian part of their restaurant, FUSION for my husband's birthday. Emmanuel Argaez was our server and he was really great!! Service was excellent. He prepared a cake and a flaming drink for my husband.
There was supposed to be shuttle you can take between all the 4 resorts but half of the time they were broken and they only run for an hour.

Stayed July 2014
Helpful?
1 Thank jhoan507
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidZCancun_Mexico, Manager at Ocean Spa Hotel, responded to this review, 22 July 2014
Dear Guest:
Thank you for your review. We appreciate all forms of guest feedback and it is through constructive comments that we are able to continually improve our services and facilities for our guests.
We are delighted you had the opportunity to celebrate your husband´s birthday and we are pleased you enjoyed your stay at Sunset Royal and your visit to the Ocean Spa.
We look forward to your next vacation with us..
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary, Canada
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 7 July 2014

Oh boy, where do I start? Location of the hotel is really far from the airport. It's kinda painful passing through all the hotels in the hotel zone because of all the grand entrances these hotels have and how tall the buildings were, once you get to Ocean Spa - WHAT A LET DOWN. Don't get me wrong, the entrance/lobby looks maintained and everything but compared to the other hotels, Ocean Spa's is a joke. Looks really cheap, nothing spectacular or exciting. Now let's move on to the rooms. I felt like we were on an expensive room at a Super 8 motel. Yes, rooms were clean bathroom was okay and the bed was large as promised. However, you don't see anything really fancy. No decors, no light fixtures. Just a clean room with a big bed. Next, let's critique the food. You know when they say on the website that there's a buffet restaurant plus 4 sitdown "fine dining" restos? LOL so what they really do have is one big restaurant by the pool area divided into 3 sections at night. The area inside can be the mexican/oriental/some other cuisine i dont even remember which rotates on a daily basis. The area outside is for those who want to eat buffet food. The italian resto is simply the air conditioned room beside this outside area. There's another resto beside the lobby altho I'm not sure what that resto was for. Food for all of these restos were okay, nothing really special but the buffet food was just too painful to eat. Same thing everyday every night, it;s like the cook only knows certain recipes to serve the guests of the hotel. We actually dined out twice during our trip because we were just sick of the food being served. Servers were really nice tho, especially Adrian. Just tip your servers well (5-10 dollars minimum) and you will be served really good. Last but not the least, the beach. I'm a beach person and I'm the type who can just chill at the shore all day and sunbathe. I was really excited to do such after seeing all the pictures all over the net on how beautiful the Cancun beach is. But man, the beach and view Ocean Spa provided the most letdown among all. Because it wasn't on the main hotel zone were all the other good hotels were, Ocean Spa's beach front was really short and rather small. Water was also dirty in this area and it's almost impossible to be swam at. Yacths are parked in front so they obstructed the view of the ocean. The beach front was really really disappointing because after spending a day on one of Ocean Spa's sister hotel (Royal Sunset - JUST BEAUTIFUL), you would really hate this hotel to its core. I could be fine with minimum accomdations, food, activities etc but beach is something that I can't compromise, especially if I went to the place for the beach. Cancun has one of the best beaches I've seen to date but Ocean Spa will deny you of the that experience. To sum it all up, I would really say you would be better off staying away from Ocean Spa. It may be cheaper than most of the hotels but I will tell you that $100-$300 extra you might pay for an all-inclusive experience at another hotel in the HOTEL ZONE is really really really worth it if you want to enjoy Cancun.

Room Tip: Doesnt matter what room you choose since you wont have a view of the ocean, hotel was only 3 stories...
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  • Stayed July 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Mike I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidZCancun_Mexico, Manager at Ocean Spa Hotel, responded to this review, 11 July 2014
Dear Guest:
Thank you very much for your review; for us the guest´s opinion is essential in order to work hard and improve our quality.
We regret for for not being able to fulfill your expectations. I am addressing each of your concerns with our team and I assure you we are working diligently to make the necessary improvements.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Cancun hotels

Washington DC, District of Columbia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 July 2014

Dining staff was great, Angel and Emanuel. are awesome guys! Rooms clean&comfortable but old. Food was average at best.Time share = nightmare! Stay away!! Would probably go back but not our #1 choice.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ana P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidZCancun_Mexico, Manager at Ocean Spa Hotel, responded to this review, 11 July 2014
Dear Guest:
Thank you for writing a review.
We are delighted that you enjoyed you stay at Ocean Spa and thank you for your kind comments.
We hope to welcome you back and trust we will become your # 1 Choice!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cancun, Mexico
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 June 2014

i went to Ocean spa , Elli was the best in activities. he was good in sports , played valleyball, water aerobic, soccer.
Elli took responsibilities, took us to the club and stayed with us for safety, such a nice person, respectful, kind, fun. I will go back just for ELLI
cHEF Marco was great too

Room Tip: rooms on the second floor by the pool are best. no activities at night time. Elli is the best if go...
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  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mexico814
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidZCancun_Mexico, Manager at Ocean Spa Hotel, responded to this review, 7 July 2014
Dear Guest:
Thank you very much for sharing your feedback.
We are delighted that you enjoyed the service that our team provides, it means a lot to us to know it is appreciated.
We look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 June 2014 via mobile

We were very impressed with the staff friendly and accommodating to us all. Victor at front desk Gabrielle in the Mexican restaurant, Ahmad, Jose, Luis they were all wonderful. !!
The only thing is avoid the timeshare they are treacherous!:(
Nice people. Thanks gang drunk 7, Crystal

Stayed May 2014, travelled with friends
Helpful?
1 Thank Crystal T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidZCancun_Mexico, Manager at Ocean Spa Hotel, responded to this review, 7 July 2014
Dear Guest:
Thank you very much for choosing Ocean Spa for your vacation; we are delighted you had a great vacation.
It was a pleasure having you here and we are happy knowing that you enjoyed your stay with us.
We will share your beautiful comments with our team and we hope to see you back very soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ocean Spa Hotel

Property: Ocean Spa Hotel
Address: Blvd Kukulcan Km 3.5 | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Spa Swimming Pool Wheelchair access
Hotel Style:
#43 Spa Hotel in Cancun
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Ocean Spa Hotel 3*
Number of rooms: 154
Official Description (provided by the hotel):
Ocean Hotel is strategically located in the hotel zone of Cancun, between downtown and the shopping centers, restaurants and many area attractions. It offers excellent all inclusive service with a marvelous view of the Caribbean Sea and Isla Mujeres. ... more   less 
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Also Known As:
Club Carrousel Cancun
Hotel Carrousel Cancun
Carrousel Cancun
Ocean Hotel Cancun Mexico

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