I stayed this past weekend in this hotel. To start off with, the service was terrible. Was given one key per room, even though we had multiple people, when I asked for an extra key I was given a bad look from the receptionist. The fact that there is no WiFi offered is ridiculous. The cleanliness of the room was mediocre at best. The soaps were cheap, the bed covers had a musky smell, and the cleaning lady never replaced the coffee in the 4 nights we were there. There is no beach! That beach is a dock for boats, therefore is not pleasant, but they have a nice sitting area in the sand and many water activities, beach open 24 hrs which was nice. The worst part was access to the rooms, no immediate access to the third floor through the elevator. We had an elderly person in our group (almost 80 years old) and had to go up 3 flights of stairs!!! Would not return.
- Official Description (provided by the hotel):
- Ocean Hotel is strategically located in the hotel zone of Cancun, between downtown and the shopping centers, restaurants and many area attractions. It offers excellent all inclusive service with a marvelous view of the Caribbean Sea and Isla Mujeres. ... more less
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- Also Known As:
- Club Carrousel Cancun
- Hotel Carrousel Cancun
- Carrousel Cancun
- Ocean Hotel Cancun Mexico