I'll preface my review with the following- I am a seasoned traveler having gone to Australia, Scandinavia/Western Europe, and more and have stayed at 1 star to 5 star resorts. I have been to Cancun multiple times at beautiful resorts like Iberostar. If you want a quick synopsis of my review before I go into detail: GRAND OASIS CANCUN IS THE WORST RESORT/HOTEL I'VE EVER STAYED AT..IN THE ENTIRE WORLD!!!- STAY AWAY!! All the bad reviews are absolutely true and I only wonder how much Grand Oasis paid reviewers to give the star rating it currently has. This place should be one star MAX. The all-inclusive tag is also a BLATANT LIE!! And YES I am angry because this place is a pathetic excuse for a resort. The managers and property owner should be ashamed of themselves.
My group of ten visited from May 3-May 7th. We arrived at Grand Oasis on the 3rd in the late afternoon. This is where things got troublesome.
We were waiting in the check-in line when one of the youngest members of the staff behind the counter asked some of the group to come with him. They asked him- to check in? He said Yes.
Little did my friends know once he got behind the counter he told them that they were OVERBOOKED and that we can't stay there that night and that they would put us in the Oasis Palm which was 30 minutes away (a worse rated resort) and that they would comp the night. Well- we didn't care because we rightfully paid ahead of time booking the rooms and they were not picking on the other people checking in the line- they just saw we were a large group of American kids and probably wanted to scam us.
While my three Spanish speaking friends of our group were arguing with the kid at the counter and then the shady manager of the front desk, a group of four of us out of ten proceeded to check- in WITHOUT any issues!!! SO basically the manager and the other person lied flat out to our faces.
When the manager realized that one of his workers made the grave mistake of checking us in he proceeded to yell at the worker right in front of us and then let all of us finally check-in- STRIKE 1 from this SHADY/SCAM like resort.
Once checked in we got into the rooms- the rooms were clean by appearance but not by detail AKA dust everywhere, the SAFE IN THE ROOM was broken, the shower drain was clogged and get this- THERE WERE NO TOWELS IN THE ROOM- how can you call yourself an all inclusive when you don't even include towels?!?!?!? We requested towels to shower and they came the next day!! Four people in our group requested towels multiple times and they didn't receive towels the WHOLE TRIP!! They were walking around the room to air dry!!
Wifi was $30 for five days but the Wifi kept going in and out / on and off the whole time we were there. I guess it's still better than nothing?
The Restaurants? The happy chicken as one member of my group quoted should be called the SAD RAT- it was absolutely horrific/disgusting- I question whether the burger had real meat in it. The lines were horrendously long and the server didn't even serve us drinks because he had an axe to grind over the fact that we asked for a lot of food to start. Then they had the nerve to give you a survey asking for you to review the place- I am not going to review it then and there because I know the rest of my food will probably be poisoned during the rest of my trip. Speaking of which- I and 7 others of my group of ten came home and have spent the last 4 days on the toilet sick from the crap food eaten at this resort.
One tip to note- Try to avoid getting drinks with ice because it will still expose you to the same water you are trying to avoid. Thus, I could have been exposed through Pina Colada's.
The buffet food is less than palatable but when you are starving on day 3 anything looks good. My friend got to the breakfast buffet at the pyramid (near the lobby) at 10:50AM. The buffet closes at 11AM- when he went to grab food they actually TOOK THE food tray away even though they SAW him reaching for it- absolutely pathetic- what kind of service is this? People in the VIP Lounge felt bad and were offering us Yogurt and other items off their place as a result.
Outside of Miguel at the bar and Omar as a waiter- 85% of the people working here were unhelpful, and literally looked as if they don't want to be there. I heard from numerous workers that they get paid horribly and I felt bad. Thus, I tipped as much as I financially could- and that improved service just a bit. But if you don't tip regularly don't even think about getting any decent service- let alone being treated with respect- you will actually be looked down upon angrily by the workers.
The drinks at the bar as follows: SOL Beer (the only beer they have), Tequila that borders on being high quality gasoline, and Pina Colada's that have a speckle of rum in them at best. Stick with wine in the restaurants or beer as safer bets to prevent from getting bacteria-related illnesses that my group unfortunately contracted. Oh and it takes forever just to get one drink because they are very understaffed.
The major club coyote loco had an interesting crowd (and while that didn't matter) the actual club smelled like Urine- and my friend and I who went to check it out had to leave immediately.
While most of the action was the Oasis Cancun main bar, it was unfortunate that the Grand Oasis bar closed so early.
So let's see: Drinks: TERRIBLE, Food: HEINOUS/ Disgusting ROOMS: Uncomfortable Bed, dirty floors, No towels- well what's left? THE BEACH
I had to go to the gift shop in the lobby to buy water and spend 40 dollars at a time to survive being dehydrated because you have to PAY TO GET WATER. The room service gives you two small tiny bottles a day and that's it. Again I repeat- you have to PAY to get water at this resort.
Lucky for this resort- the one thing they don't have any control over is the beach. The beautiful turquoise blue water was incredible and the sand was great. It was almost surreal how the first two days we were there with the bad thunder storm weather- the service at the resort was horrid. But when the sun came up things picked up slightly. Literally the only good thing at this resort was the beach- you can't mess up the beach thankfully!!
The pool parties were fun but this place has no jacuzzi which I was surprised by. The funniest part to me was when we went by the pool to get towels and that they actually RAN OUT OF TOWELS. So they have no towels in the room and can't even make sure they have towels by the pool? We had to walk to our rooms and through the hallway soaking wet.
Oh and security is VERY shady and will literally confront you about anything they can (like supposedly making too much noise at night near the beach) and threaten to take you to the front desk and call the police- when in reality all they want is $$$$$$ Money because as mentioned, they are getting paid poorly. Everyone has a price and the grand oasis cancun epitomizes this cliche'.
This place will nickel and dime you ANYWHERE it can:
DONT Lose your towel card it's $20.
DONT lose your wristband - replacing it is a WHOPPING $150.00
If you don't pay for the grand you will have to pay $ to get into the premium restaurants and the price isn't cheap for the gross food they are serving.
DONT eat at the happy chicken or 70% of the food places here - because you will be paying for it GREATLY in other ways later (as my friends and have found out)
If you want to bring a friend staying at another resort into Grand Oasis- EXPECT TO have to pay $60!!!
When my friends and I checked out and they cut our bracelets we felt like we were released from Guantanamo Bay. I literally felt a sense of relief and freedom that my stay in this hell hole was over. And NO I am not being overzealous- this place is REALLY THAT BAD.
Management can respond and try to justify this disgusting hell-hole but it won't matter- I saw with my own eyes the pathetic excuse for a hotel let alone an all-inclusive that the GRAND Oasis claims to be.
If this is the GRAND Oasis in the Mexican Desert- then I'd rather rot as a corpse in the hot sand then ever have to be guest at this prison err resort EVER again.
Oh and their slogan Oasis Loves You is true- they love to take your money. I wish I could box up my bowel movements from the last 4 days and send it to hotel management
because hey Oasis, if that's how you show love- then I love you too.
- Official Description (provided by the hotel):
- They don't call me The Entertainer for nothing: I'm the Grandmaster of fun, hosting live concerts, festivals and shows, even themed parties - plus everyday surprises like dancers in the lobby, and comedy skits by the longest pool in Cancun. I'm a Little more exlusive than my sister resort, Oasis Cancun, with extra amenities to make you feel special. ... more less
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- Also Known As:
- Grand Oasis Hotel Cancun
- Grand Oasis Cancun Mexico
- Oasis Cancun
- Cancun Oasis
- Oasis Grand Cancun
- Grand Oasis Cancun Reviews
- Grand Oasis Resort Cancun
- Grand Oasis Cancun Hotel
- Oasis Hotel Cancun Mexico