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Grand Oasis Cancun
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Reviews (11,223)
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Reviewed 15 May 2014 via mobile

1st time in cancun and the grand oasis is beautiful. The hotel and the grounds are amazing and the best private beach. The food is decent but you get alot of beef and is sometimes cold, however there are many onsite restaurants/bars/snack places where you can eat. I stayed in 4510, beautiful white room which was cleaned and re stocked everyday. The grand oasis is beautiful so is the service no problems with staff at all. You will not be disappointed 7/10!!!!!

Stayed: May 2014, travelled with friends
3  Thank Stephhair
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atención C, RP at Grand Oasis Cancun, responded to this reviewResponded 15 May 2014

Dear Guest,

We are pleased to greet you and at the same time we thank you for choosing our hotel during your visit to Cancun.

We appreciate you have taken the time to share your experience, this helps us know our strengths and weaknesses so we can provide a better service day by day.

Furthermore, we are extremely glad you enjoyed the restaurants, rooms, facilities, entertainment and the beautiful beach of our Hotel.

We hope you can visit us again soon.

Best regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 May 2014

Traveled here in April 2014 with 5 other friends... I don't understand what everyone is complaining about. Don't travel here if you want peace and quiet, a 5 star vacation or to bring your kids. Its geared towards the spring break crowd and that's what you get. The check in was fairly easy took about 20 minutes, difficult to find rooms though.
The rooms were average, a little musty smelling but that's to be expected. We didn't have towels so we called to the front desk and they were brought up immediately. They were clean and we had no issues through the week.
The beach was gorgeous. you had to get up early to get a beach lounger. The only thing that sucked was the beach bar didn't open till 11am so you had to wait to start drinking.
The liquor was average and what you would expect for a 3 star. they seemed to run out of beer a lot the week we were there which was a downside. We had Bubba mugs for the beach so we wouldn't have to make so many trips. Some of the bar tenders wouldn't fill them but a tip took care of that. The lobby bar usually had good drinks and you never had to wait that long for them.
The food was average, we didn't upgrade so we only had a few choices of where to eat. the buffet had a good variety but it all tastes the same after a few days. the Italian and Mexican places were decent.
Overall we were there to party non stop and that's what we did. It was easy to hop on the bus to get to downtown and to the bars. For the price you cant get any better. The staff was friendly and everyone at the resort was a lot of fun.

  • Stayed: April 2014, travelled with friends
    • Value
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Thank Kay P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atención C, RP at Grand Oasis Cancun, responded to this reviewResponded 15 May 2014

Dear Guest,

We are pleased to know that you have enjoyed your stay in our hotel and we are delighted to have met your expectations.

Thank you for your observations and comments, we will definitely consider them as areas of opportunity to continue providing the best service possible to all our distinguished guests.

We hope you can visit us again soon.

Best regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 May 2014

Our family of 6 visited Oasis Cancun in April. We were 2 older adults, 2 younger adults and 2 teenagers. Neither of us would go to the Oasis Cancun again. The staff were mostly friendly, but seemed overwhelmed with the numbers of very drunk people. Sleep was difficult and frequently interrupted by swearing, yelling and fighting. Food was fairly good. Weather and ocean were fantastic. It was nice being in the Hotel Zone and we frequently used the buses to leave the resort. Cancun was great... Hotel Oasis..NOT?

  • Stayed: April 2014, travelled with family
    • Value
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Thank Roxanne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atención C, RP at Grand Oasis Cancun, responded to this reviewResponded 15 May 2014

Dear Guest,

Thank you for taking the time to share your experience; this helps us recognize our areas of opportunity so we can provide a better service in the future. We will contact the departments in charge to make sure the issues are rectified.

Furthermore, we are very devoted to our guests, and the staff is committed to understand, help and satisfy all of your needs. Thank you for letting us know the inconveniences you encountered so we can enforce and improve the service, since your comfort and satisfaction is really important to us.

We hope to have the opportunity to welcome you again in our hotel to improve your perception of us.

Best regards.

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Reviewed 14 May 2014 via mobile

My boyfriend and I stayed here last week. When you first get into the main grand pyramid its huge and super pretty. Once showed our rooms we noticed the bathtub was painted to cover some rust and it didnt drain. Thw toilet cover was not put on straight. The towels and bedding were always stained. Kinda gross but the beds were comfy and our view was amazing. We asked for ocean view. Just the view made the bad things seem okay. The ocean was just beautiful. The restaurants were average at best. They had weird times that they were open and closed. We had trouble finding food at around 4pm. Nothing was open but the sports bar on the oasis side. And let me tell you.. GROSS!! I have never been anywhere before with so many drunk teens partying. And the smell. The pool smelt of urine. I felt disgusting just walking past. Make sure if you do stay here get the Grand side. The drinks were gross and cups were never clean. The beer was flat. We are so lucky we wandered across the street to Blue Gecko. Super awesome staff and food! So in all. I wont go back there.

  • Stayed: May 2014
    • Value
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1  Thank Kailin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atención C, RP at Grand Oasis Cancun, responded to this reviewResponded 15 May 2014

Dear Guest,

We are truly sorry for the inconveniences you encountered during your stay.
We appreciate you for taking the time to share your experience and for letting us know the inconveniences you had so we can enforce and improve the service, since your comfort and satisfaction is really important to us.

We will be working in the maintenance of our facilities for our guests can rely on the safety and comfort of the hotel.

We reiterate once again our sincere apologies for any setbacks you experienced and hopefully you can give us another opportunity to welcome you again so we can enhance your experience and perception of the hotel.

Best regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 May 2014

This hotel is one of my favorite ones in Cancun that is why I am back for the forth time. They now have the best shows of all hotels I have stayed at. It is like a small Las Vegas show. The people in these show are great. Also the one in the Arena was very funny. The food was even better this time. I ate at the Careyes twice,great service and food. Remember this restaurant is dress up, no shorts or sandals for the guys. The pool was very clean along with the beach. They had a car show on the golf course while I was there very well done. The golf was fun, only did it once. The rooms were very clean and the fridge stocked every day. If u want a fun loud time go to the North part of the resort, quiet on the South. I think this resort is one of the best buys watch for deals, and if like me go for more than 7 nites. I will be back to this resort again. Doug (Ut)

Room Tip: Try to get a room in the pyramid if not on the south side.
  • Stayed: May 2014, travelled solo
    • Value
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1  Thank wanttobetheir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atención C, RP at Grand Oasis Cancun, responded to this reviewResponded 15 May 2014

Dear Guest,

We appreciate the time you have taken to share such detailed comments about your experience, we feel completely honored that we were able to make your visit so pleasant and that we met your expectations.

We are glad you enjoyed our daily shows and activities since we work really hard to keep our guests entertained and make sure they have an amazing time with us.
It is gratifying to receive such great comments regarding our staff; we will surely congratulate them for their terrific job.

We look forward on welcoming you once again; please feel free to contact us prior to your arrival if we can assist you with anything to make your next stay a unique experience.

Best regards.

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