I'll start off by saying that my father has worked in the hotel industry my entire life, so I've stayed everywhere from the most basic resorts to the top tier resorts
GRAND OASIS CANCUN IS THE WORST RESORT/HOTEL I'VE STAYED AT IN MY LIFE!
Everything that could be wrong about this hotel in fact is true.
I stayed at this resort for 5 days for a bachelor party and had the worst experience and 1 week later still sick from the disgusting food and beverages!
I will start off with the "ALL INCLUSIVE"- The all-inclusive package comes with food that I wouldn't even feed to a dog (with the exception of their italian restaurant which I luckily found the last 2 days). The alcohol is low grade, may as well be jet fuel or rubbing alcohol. The blended drinks are horrible as well, high in sugar and SALTY. Every single restaurant and buffet I dined at was pathetic, worse than cafeteria food in public schools!
ROOM- Upon arrival to the resort, we were told that the hotel was OVERBOOKED, when we made prior reservations well before arriving to mexico. While being told the place was sold out, others were being checked in (watch out for wandering workers not behind the desk, they will try to hustle you). After 2 hours of talking to a manager, my friend and I were placed in a SINGLE bed room with a cot that looked like it came from a medical ward as the 2nd bed. When requesting this be corrected we were told "WE WILL NOT DO ANYTHING TO ACCOMIDATE YOU, YOU ALREADY PAID AND WE ARE NOT CHANGING YOUR ROOM). The workers are very rude and actually stare you down with a unwelcoming look rather than prioviding hospitality. Upon entering our room, we saw that it was dusty, the closet leaked water and the shower was damaged and had a metal stopper that was shrp and hazardous which could have sliced off my toe or my friends. The room had very old furnishings, the bedding was questionable and we had NO TOWELS (which was a running issue the entire weekend, there was a massive SHORTAGE of towels).
Wifi was $30 for five days but was low quality, only worked in certain areas of the resort and either loaded slow or kept dropping causing you to reconnect from the login page
RESTAURANTS- The lines were RIDICULOUSLY long and the servers were not nice unless you TIP THEM (I thought this was all inclusive?). If you don't stay at the grand you will have to pay $ to get into the premium restaurants. I've been home for 1 week and I still have the stomach flu, throwing up and terrible diharreah. One of my friends is on antibiotics because he got so sick from the food after returning home. AVOID getting drinks with ice because it will still expose you to the Mexico water you are trying to avoid.
There were two people in the entire resort who were nice: Miguel at the bar near the Chinese restaurant and Omar a waiter. 99% of the pother staff were unhelpful, rude and disrespectful.
I paid for all inclusive and almost starved to death the 5 days I spent there because the only things I could stand to eat were soup and vegetables.
Lucky the one thing that is amazing is the beach. The water is beautiful blue and the beach has white sand along with all of the water activities you can pay extra for.
The pool parties were AWESOME but that is about nit. There is NO JACUZZI. Be careful with red towels because they will CHARGE $20 you if you lose it or someone steals yours. One day I went to the pool and was told they were out and it would be TWO HOURS before there would be fresh ones. WHAT KIND OF RESORTS DOESNT HAVE TOWELS FOR GUEST TO USE AT THE POOL OR BEACH? My friends and I spend most of our stay walking to our rooms and through the hallways soaking wet.
SECURITY- VERY shady and will hassel you about anything they can and threaten to take you to the front desk and call the police. As said in other reviews: THIS PLACE WILL NICKEL & DIME YOU!
DONT LOSE YOUR WRISTBAND - replacing it is $150.00
If you want to bring a gueststaying at another resort cost is $60
I AM ABSOLUTELY DISSASITISFIED WITH MY STAY AT THIS RESORT. I felt like second class citizen at this resort and that I was forced to deal with it for 5 days and I think thats why they do it, you already paid and traveled to from another country and have no choice.
This is the place to party, but what comes with it is not worth it.... CHOOSE SOMEWHERE ELSE PLEASE
-27 Year old male from United States
- Official Description (provided by the hotel):
- They don't call me The Entertainer for nothing: I'm the Grandmaster of fun, hosting live concerts, festivals and shows, even themed parties - plus everyday surprises like dancers in the lobby, and comedy skits by the longest pool in Cancun. I'm a Little more exlusive than my sister resort, Oasis Cancun, with extra amenities to make you feel special. ... more less
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- Also Known As:
- Grand Oasis Hotel Cancun
- Grand Oasis Cancun Mexico
- Oasis Cancun
- Cancun Oasis
- Oasis Grand Cancun
- Grand Oasis Cancun Reviews
- Grand Oasis Resort Cancun
- Grand Oasis Cancun Hotel
- Oasis Hotel Cancun Mexico