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“Excellent value, fun, and friendly”

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Royal Solaris Cancun
Ranked #43 of 175 Hotels in Cancun
Certificate of Excellence
Halifax, Nova Scotia
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Excellent value, fun, and friendly”
Reviewed 8 November 2013 via mobile

We got a great deal to stay here and weren't sure what to expect. It ended up being perfect for what we needed. The room was fine part from a damp smell - it's really humid here and I don't think they can make the rooms dryer. You have to keep the AC on or it gets damp inside. Beds were comfortable, there's a big (if old) TV, and they provided us with a nice wooden crib decked out in full Winnie the Pooh bedding.

The food was great. So much choice for breakfast, and at the dinner buffets. We ate at the Mexican restaurant Rosarin twice, first night was stellar & on par with a top restaurant, 2nd time not as good but still tasty.

Drinks were excellent - especially the Sexy Monkey which isn't on the menu but everyone asks for (bananas, amaretto, rum, grenadine, cream).

Entertainment was fun too, and everyone seemed to have a great time.

Beach is gorgeous.

Stayed November 2013
Helpful?
4 Thank escapade_artist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sol H, Social Media Manager at Royal Solaris Cancun, responded to this review, 25 November 2013
Thank you for sharing your "Solaris Experience" on Tripadvisor. We are glad you enjoyed your stay and had a great time in Royal Solaris Cancún.

As you said Cancún is really humid and we do our best to keep away the damp smell, however we need our guest's help to keep windows and doors closed and the AC on to maintain a pleasant aroma. We appreciate you understood the situation and have left an advise for everyone :D Taking advantage of your mentioned about the TV, we got great news :) it has started the renovation of 256 rooms.

Thank you for pointing out how great, tasty and varied was the food, the drinks (especially the Sexy Monkey), entertainment and the beautiful beach.

We are looking forward to welcoming soon and you can see our improvement.
Warm Regards from Cancún to Halifax, Nova Scotia.
Hoteles Solaris de México.
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Manchester, United Kingdom
Level 4 Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 5 November 2013

We have just returned from Cancun, Royal Solaris hotel. We were so excited about everything, great deluxe room with view to lagoon, perfect service, many pools, jacuzzi, beach very close.
Staff were just great, helpful and lovely people!!! Many different meals to choose (fine dinning Marco Polo restaurant or buffet style), drinks available all the time and everywhere (including beach). Special thanks to our hotel representative Louis!
If we decide to go back to Mexico, it will be one of the Solaris hotels.

Room Tip: Deluxe room with balcony or Junior suits
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Ivana B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sol H, Social Media Manager at Royal Solaris Cancun, responded to this review, 25 November 2013
Thank you for such a lovely comment and for sharing your "Solaris Experience" on tripadvisor. We are happy that you have had a wonderful time with us. Thank you for pointing out how great was the deluxe room with lagoon view, the service, the variaty of food and drinks and the staff, especially to our hotel representative Louis.

Hope you can visit us in a near future.
Warm regards from Cancún to Manchester, United Kingdom.
Hoteles Solaris de México,
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Franklin, Ohio
Level 3 Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 1 November 2013

I visited this resort four years ago during a family trip. I visited last time with my four grown sons and 1 yr old daughter and had a great time.
I will start ny saying this is the ONLY resort I have ever visited that does not require reso's for a la carte dining which is a very nice perk
I usually travel to the RIU resorts but did not think it was a great choice since I was traveling with my five yr old daughter.
The entertainment was very age appropriate as I remembered. We had a great time and Sarah at the kids club was excellent! I checked her out several times to eat lunch or just spend time together and she begged to go back as soon as possible
I highly suggest asking for Durango at lunch at the lunch pool restaurante (rosemarinus, I think) He will always tell you the specialty at the buffet and invite you. He knew we would come for dinner, watch the nightly show and come back for dessert and always had something special waiting on us.He made my daughter special dispicable me desserts. And a 'come back soon' dessert on our last night. He paid so much attention to our trip. Tipping goes a long way!!!!!
We got a very special deal on our room booking thru expedia and I was not regretful. My only complaint...lunch buffet only exists at the pool buffet and the lunch buffet by the pool. The selection was a bit rough.(soy burgers and stale fries) I am a very adventurous eater but still found the selection rough. But still had a great visit!

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank livelifetruly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sol H, Social Media Manager at Royal Solaris Cancun, responded to this review, 25 November 2013
Thank you for posting such a beautiful review about our Resort and share your "Solaris Experience" on Tripadvisor. It is always great to hear that our guests enjoy themselves during their stay and have a great time. We are glad that you and your lovely family have enjoyed the entertainment, restaurants and mini club. We will make sure to inform our coworkers about your great feedback especially to Sarah and Durango.

We are looking forward to see you soon.
Warm regards from Cancún to Franklin, Ohio.
Hoteles Solaris de México.
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Katy, Texas
Level 5 Contributor
46 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 27 October 2013 via mobile

We went to that resort with large group of friends. Whole trip was very cheap, $600 for 5 days with airfare. So positives : great food, nice location, very friendly staff. Negatives : rooms are little smelly ( wet, need to turn AC on high, to avoid that mold smell), place needs renovation, it's aged. Overall , it was worth that $600... If I would pay more I would be little disappointed.

Stayed October 2013, travelled with friends
Helpful?
3 Thank Olenda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sol H, Social Media Manager at Royal Solaris Cancun, responded to this review, 25 November 2013
We appreciate your comments about our Resort. Thanks for pointing out the beauty of our location, how great our food is and the friendliness of our staff.
Because we take our guest's feedback very seriously, it has started the renovation of 256 rooms.

We are looking forward to see you soon and see our improvement
Warm regards from Cancún to Egg Harbor Township.
Hoteles Solaris de México.
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West Sussex
Level 3 Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 27 October 2013 via mobile

The entertainment & competitions by the pool everyday were really fun, we also loved the "fist-pumping" music that someone mentioned on here earlier that they didn't approve of (must be elderly!). We must mention our new Mexican friends in the Entertainment team who we became close to during our stay; Marco, Stefany, Oliver, Manuel, Hanna, Patoma & Pamas (sorry if I've misspelt your names!). Our daughter loved you all & you really gave our holiday that special, personal touch!

Our 4-yr old daughter went to the kids club most mornings & seemed to enjoy herself doing crafts & games. Parents; please don't hesitate to put yours little ones in there as the girls are lovely, especially Sara! (Thanks Sara, Florence says hello!)

We had to move rooms after our first night as there was a disturbance in the corridor at 1.30am but it was not the hotels fault, more bad manners from guests! The move was swift with no major upheaval.

In regards to the bedrooms, the air-con was fantastic & it was great having bottles of water replenished in the rooms everyday. Little things like this are much appreciated. Housekeeping did a fantastic job of keeping our room immaculate & they were all so friendly. Yes the deco is slightly dated but honestly how often are you in the room & it was completely sufficient for what we required.

Onto food & it was fine. Not the best food I've ever eaten but completely fine for one week. It was slightly annoying having to ask for bacon everyday but when we asked they said it was because it was out of season & the demand was less but they were obliging to get it for us nevertheless. We also had to keep reminding ourselves that we were in Mexico & that we should not be ignorant & to embrace as much of the local cuisine as possible. The team at the main buffet restaurant always went to a big effort in regards to decor & the display of the food so I feel this must be recognised! Roman was our star waiter, such a lovely guy & a hard worker always going the extra mile for us. Thank you!

The waiters by the pool & beach always super friendly & offering you drinks all the time, even if your weren't tipping. The drinks selection is fine too, something for everyone. The pool snacks were tasty, especially the nachos & hot dogs. But I must say the oven-fired pizzas are to die for! Again the guys running it were lovely & we got chatting to them a lot over the week.

I would have liked to of seen complimentary wi-fi in the lobby area, but on Wednesday's there is free wi-fi all day across the hotel so that sort of made up for it.

I need to give a special mention to Armando at reception who was really helpful when I needed to do an important job application on the computers, he really helped me when I got stuck attempting to navigate Microsoft Word in Spainish! Thank you!

We had a lovely family holiday & we would come again! x

Stayed October 2013, travelled with family
Helpful?
3 Thank Kate C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charlotte, North Carolina
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 26 October 2013

We had a wonderful experience. Most of the employees spoke good English and went out of their way to help us with anything we needed. We had 3 wonderful waiters- Ernesto and Jonathan at the dinner buffet, and Roberto by the pool. We can't wait to return. If you want cheaper prices on shopping, take the city bus to Market 23. Everyone tells you to shop at Market 28 but it is very expensive. Ernesto told us about Market 23 and the price was half of what they wanted at Market 28.
My only complaint (which has nothing to do with the resort) is the taxi service from the airport...$28 per person round trip for a taxi-plan ahead and book before arriving in Cancun.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Luvtovacation2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 19 October 2013

The hotel is nice, clean and most of the crew is very kind, but there are 2 things that made me and my family certain that we are no going to go back to that hotel ever again, first the people that sells the share time is really annoying they are waiting for you on the entrance of the elevator and they make waste your time every time you wanna go out or go down to the beach but thats not the worst thing about the hotel, the last night we went to the helpdesk to pay for the wifi service ( yes you have to pay for that ) and is not cheap at all about $ 15 per day but we need it in our cell phones so we pay for it, the lady in the desk said the we have to pay twice for the service since we active it twice wish doesnt make any sense so we explain to her the situation and she understood so she call her manager Alexander Hoil and let him know what happend so he could remove one of the charges, however this unprofessional supervisor said that we did activate the service so we have to pay twice and total of about $70 for something we didnt use or activate, Alexander Hoil was very disrespectful to us, he doesnt know anything about customer service and he didnt try to resolve the problem in a good way for both the customer and the hotel, he use disrespectful manners and he treat us like we were trying to get something for free wish doesnt make any sense since we already have one internet service active. We travel a lot and this never happend to me or my family, whenever there is an issue the hotel crew try to help inmediately and in the best way possible but again alexander hoil was just trying to get the money without even trying to resolve anything for us, the worst experience we had is definetely on this hotel and next time in cancun for sure is not gonna be in any royal solaris or his affiliates

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Yaninsandoval
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sol H, Social Media Manager at Royal Solaris Cancun, responded to this review, 5 December 2013
Dear guest.

Please accept our deepest apologies for the misunderstandings and the service from our timeshare department. We have already informed our General Manager therefore he will take actions on these points.

On the other hand, we are deeply sorry for all the inconveniences you encountered at front desk about the payment of wifi access, we understand your discomfort, however we have been informed one of our coworkers helped you and adjusted to 50% of charge.

We once again apologize for an uncomfortable situation and appreciate your feedback.

Sincerely,
Hoteles Solaris de México
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Additional Information about Royal Solaris Cancun

Property: Royal Solaris Cancun
Address: Boulevard Kukulcan No. 64 Km 19.5 | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#35 Top resorts Hotel in Cancun
#37 Family Hotel in Cancun
#38 On the Beach Hotel in Cancun
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Royal Solaris Cancun 3.5*
Number of rooms: 307
Official Description (provided by the hotel):
The hotel's VIKS Club offers a 6,324-square-foot recreation area for children. Supervised activities include video games, arts and crafts, and painting lessons. The mini water park features The Arch, a themed aquatic area with elephants, gorillas, zebras, rhinoceroses, hippopotamuses, giraffes, and a children's pool and three waterslides. The club is open morning until early evening in the winter, and morning until evening in the summer.Daily adult activities include pool aerobics, bingo, contests, fashion shows, cooking lessons, and athletic competitions. Nightly entertainment shows such as Mexican night and Latino night are produced by the resort's activities/entertainment staff in an air-conditioned theater. After-dark activities also include complimentary one-way transportation to the nightlife area of Cancún.A 300-square-meter health-and-beauty spa features separate steam rooms for men and women. Spa services include massage, body wraps and scrubs, hydrotherapy, and facials. Waxing and hair/nail care are provided by the beauty salon. Open-air massage and hair braiding are offered as well. (Surcharge for all spa treatments, beauty services, and hair braiding.)An air-conditioned, fitness center with mirrored walls contains cardio and weight machines as well as free weights. Within the resort are jewelry, clothing and gift/sundries shops. The resort purifies its water. ... more   less 
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Also Known As:
Royal Solaris Cancun Hotel Cancun
Royal Solaris Caribe
Solaris Resort Cancun
Royal Solaris Cancun Mexico

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