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“Well worth the money, can't beat the service”

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Royal Solaris Cancun
Ranked #41 of 175 Hotels in Cancun
Certificate of Excellence
Tarpon Springs, Florida
Level 6 Contributor
144 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
“Well worth the money, can't beat the service”
Reviewed 31 January 2014

Friendliest staff we have ever encountered! They were always happy and willing to do whatever you needed to make your stay great. The bed situation was sort of weird, we had a "Deluxe Lagoon" this was 2 double beds which they pushed together to make a HUGE bed--problem was, the blankets were still double sized and my husband and I fought for the covers all night! The bathroom had a large shower, plenty of towels, soap, shampoo and a hair dryer. The room was kept very clean as were the facilities for the whole complex. They had several pool areas that all came together, one swim up pool bar and a water volleyball area. The bartenders were the best--kept the drinks flowing and even at times came up with ideas of drinks for you. (DRINKS: you did need to ask for the better brands of booze-otherwise you got their lower stuff) There were always servers coming up to you at the pool area and all the other sitting places to get your drink orders and pick up dirty glasses. There were 3 restaurants plus 2 snack places. The pizza was great--made to your order, baked in an open oven, right size for 2 people as a snack or 1 for lunch, this was open 11-6 every day and outside by the pool. The pizza maker was really nice, spoke great English and was just fun to be around. The other snack place had hotdogs, hamburgers, fries, salad, fruit and a bunch of that kind of food--was ok and always available if you were hungry. We thought the hamburgers tasted really bad. There was also a self serve soft drink dispenser here. The other restaurants offered a variety of different kinds of food based on the "topic" of the night. 2 buffets and one sit down place. The breakfast at the only place open for morning meals was terrific, lots of variety and tasted great. The dinners had a varied menu, but had lots of seafood which we don't eat, so we ate lots and lots of salad, but really enjoyed those salads. The home made bread was out of this world! We never ate at Marco Polo's--this was a fancier sit down place, ala carte. They had several choices but always some kind of seafood in all the offerings. We heard the food was great, but the service was slow. The activities at the pool were varied depending on the day and were fun--some a bit corny, but that was ok especially after a few drinks! There was musical glasses, bingo, dance lessons, pool exercises, towel folding lessons (think towel origami!) , etc, etc. You could partake or not, and it was fun to watch. They had prizes such as t shirts of water bottles. The beach was really nice, lifeguards on duty, beach volleyball, massage area ($) and places to rent jet skies or go parasailing. Across the street was a place you could go kayaking for free (30 minutes only), this was ok, there wasn't a lot of places they would let you go on the kayak, only very close to the area. You could rent a sailboat if you wanted to as well. Every night they had a show which was mainly dancing and singing by the entertainment and activities staff. This was not Hollywood or Broadway, we enjoyed some of it and it gave us something to do at night. These dancers also took a group of partiers ever night to a different night club downtown. We thought it was really expensive and never took part, but then we are in our 50's and 60's! The location was good, on the south end of the hotel zone, but there were always buses running every few minutes. The bus would drop you off pretty much right in front of where you wanted to go. It cost a dollar US, but 9.50 pesos. Close by was El Rey Mayan ruins ($4.00 US) and the Mayan Museum (59 pesos only). This is not a 5 star resort and there are not 5 star costs involved, but well worth the money we paid for it. The only thing I would have preferred is have an area "for adults only" by the pool or maybe the hot tub. Not all children were well supervised by their parents.

Room Tip: Rooms on the first floor can be a bit noisy during the nightly dancing ( doesn't last very long...
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  • Stayed January 2014, travelled as a couple
    • Value
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Helpful?
3 Thank Holly K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SolarisHotels, Social Media Manager at Royal Solaris Cancun, responded to this review, 24 February 2014
Thank you for taking the time to write such a wonderful and detailed review regarding your stay at our resort.

We are happy you had a great vacation at Royal Solaris Cancún and have enjoyed the your room, the pizza, the quality and variety of food, the home made bread, the activities at the pool, the stunning beach, kayaking in the lagoon, watching our nightly shows and the best part...the service. We are glad to share with you our vision "Service is our passion", all of us live the service daily to make our guests feel at home. So thank you so much for pointing out how friendly our staff is, especially Oswaldo the pizza maker :)

We appreciate your suggestion, we have informed our General Manager so he can take actions in order to improve the service and exceed guest expectations.

We are looking forward to welcoming you in the near future.

Warm regards from Cancún to Brooksville.
Hoteles Solaris de México.
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English first
Cold Lake, Canada
1 review
Reviewed 31 January 2014

We spent a week at the Royal Solaris Cancun resort and had a great time! The staff were all great, especially the waitresses Mariala, and Mary in the main dining room. We looked forward to every morning- they even remembered our names and how we liked our coffee! They were very kind, professional and gave great service! The rooms were very clean and well stocked. The safe which was provided at no extra cost, was effective, no problems there. Food was of professional calibre, especially the Marco Polo restaurant! The day and evening entertainment was great for families- ranging from dancing lessons to ping pong to bingo. There was two young girls that worked in the entertainment staff, one was from from Chihuahua ( can't remember their names) that sat with us at lunch one day and taught us a lot about Mexico, the culture, history and landscape. Very sincere, kind and interesting. It was a great trip. We didn't bring enough tip money, it was hard to find a place to exchange US$ for smaller denominations to tip with.

Room Tip: We stayed in the rooms facing the lagoon. They are just as nice, I wouldn't bother spending the...
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  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cath O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SolarisHotels, Social Media Manager at Royal Solaris Cancun, responded to this review, 24 February 2014
We loved your sincere and lovely feedback. Thank you for pointing out how great, kind, professional our staff is, especially Mariala, Mary and the girls from entertainment staff. We are happy you enjoyed the service, the entertainment during the day and evening and food, especially Marco Polo.

We hope you come back and visit us soon to live wonderful moments and adventures on your next vacation in Cancún.

Warm regards from Cancún to Cold Lake.
Hoteles Solaris de México.
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Minneapolis, Minnesota
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 28 January 2014

I came here with a LARGE group of family/friends Jan. 10-17th 2014. The staff was so friendly and as our stay progressed, they began treating us like FAMILY! I see a lot of negative comments about the food, but we all thought it was great. The breakfast buffet had hot and cold food items each day. The dinner buffet was also very good, except German night, I am not a big fan of German cuisine, but we made do. Before checking in I emailed to see if we would be getting a refrigerator in the room for my mother's insulin, and the staff was so caring and excellent to make sure our room had a refridgerator!!! I felt like a spoiled brat =) Anyways I wanted to give a few shout outs to some of the employees: Roberto, Mibsam, Leonel, Nailea, Joel, Juve, Mariela, Rubicel and last but not least Miss Maggie!!! Maggie really made us feel like we were family!!!! All of the staff was great, every morning a different waiter would come and ask us where we were from, how we liked Mexico, etc. It was very nice. INternet was free on Wednesday for a few hours. but nobody told us. Other than that everything was great and we will be back next year with even more family!!!!!!!!

  • Stayed January 2014, travelled with friends
    • Value
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Helpful?
6 Thank N L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edmonton, Canada
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 28 January 2014

Me and My wife headed down to Cancun for a get away a few months after our wedding for a honeymoon I guess you could say. We found the bartenders, servers, and entertainers to be awesome. our room was clean, the pools were always well kept, and the food was great also. I know this resort isn't the best of the best, but if you are looking for a cheap way to experience Cancun and still want to feel a bit of luxury this is a great spot to go.

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
4 Thank XxBENNYxX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SolarisHotels, Social Media Manager at Royal Solaris Cancun, responded to this review, 24 February 2014
First of all thank you for choosing us to spend your honeymoon. We hope you had a romantic and special time at Royal Solaris Cancún.

We are glad you enjoyed the service, especially provided by bartenders, servers and entertainers, the room, pools and food.

Hope your Solaris Experience last forever and come back in the near future to live more adventures and great moments in Cancún.

Warm regards from Cancún to Edmonton.
Hoteles Solaris de México.
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Minnesota
Level 3 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 28 January 2014

Just returned from our vacation last Friday. I cannot find anything to say wrong about this place. The staff was over the top, friendly, courteous, and helpful. Luis and Ricardo were always on the beach and we were never thirsty! Aurora and Ana, in the spa, gave us the best massages. The spa was a very nice experience that my husband and I both enjoyed, it is well worth the money. The food was wonderful, a good variety, we had no bad experience with the food at all. We really enjoyed the brick oven pizzas by the beach. I enjoyed many spectacular sunrises from our ocean view room with a balcony on the 7th floor. Our room was always clean and we always had plenty of towels and coffee and they always filled our mini bar fridge with water, pop, and beer. The beach front was huge, the pool area very nice. The location was quite a distance from anything, but you can hop a bus for $1 or $2 and go where every you want. For an inexpensive 7 day trip, the Royal Solaris is awesome. We will definitely go back! If you would like a great restaurant experience, go to Harry's! It is very expensive, but well worth it!

Room Tip: Get an ocean view room when you book your vacation. It is only $20 more and the view is awesome. 1...
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank buggsy&tbone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lorton, Virginia
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 27 January 2014

I stayed at this resort August 2010.The beach, staff and hotel were great. The food sucked! The Marco Polo restaurant is beautiful, but it would be even better if the food tasted any good. I wouldn't return to this resort!

  • Stayed February 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Martha A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SolarisHotels, Social Media Manager at Royal Solaris Cancun, responded to this review, 28 January 2014
Thank you for taking your time to write your review regarding your last stay at Royal Solaris Cancún. We are glad that you have enjoyed the beach and the facilities. Thank you for pointing out how great our staff is.

In almost 4 years, we have improved all our menus, introduced new dishes constantly and made innovations to satisfy our guest's needs.

We hope you visit us soon and see our improvement.

Warm regards from Cancún to Lorton,
Hoteles Solaris de México.
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Buffalo, New York
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 26 January 2014

I just returned from a week stay at the Royal Solaris and overall I had a great experience. This is my first all inclusive resort so I don't have much to compare it to. I went with my boyfriend and 2 friends who own a timeshare through a different company. On our first day we were upgraded to an ocean view room in exchange for attending a timeshare presentation, we also got 2 free massage which was nice. Our guest rep was Winston who was very kind and helpful. The staff can be a little pushy at times about tipping but if you tip I promise your experience will be enhanced. $5-$10 will get you a long way. The guys I was with ended up buying an ICE timeshare while we were there, so we were upgraded to club members meaning we could visit the GR which is right next door. My main issue with the Royal was the food. it was not good. We enjoyed Isai at Rosamarias but I could never see Las Fuentes again and be okay. The food at the GR was tremendously better which makes sense as the fee is higher. Roberto, a beach waiter at the Royal was awesome and kept our drinks filled. Overall I had a really great time and hope to be back soon.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lyssbomb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SolarisHotels, Social Media Manager at Royal Solaris Cancun, responded to this review, 28 January 2014
We want to thank you for taking your time to share your Solaris Experience on Tripadvisor.

The feedback of our guests is very important for us so we can improve the service. We are happy that you enjoyed your stay and have had a wonderful experience with your boyfriend and friends in your first all inclusive resort. Thank you for pointing out the great attention received from Wintor, Isai and Roberto.

We hope you come back soon.

Warm regards from Cancún to Buffalo.
Hoteles Solaris de Mexico
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Additional Information about Royal Solaris Cancun

Property: Royal Solaris Cancun
Address: Boulevard Kukulcan No. 64 Km 19.5 | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#34 Top resorts Hotel in Cancun
#37 On the Beach Hotel in Cancun
#37 Family Hotel in Cancun
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Royal Solaris Cancun 3.5*
Number of rooms: 307
Official Description (provided by the hotel):
The hotel's VIKS Club offers a 6,324-square-foot recreation area for children. Supervised activities include video games, arts and crafts, and painting lessons. The mini water park features The Arch, a themed aquatic area with elephants, gorillas, zebras, rhinoceroses, hippopotamuses, giraffes, and a children's pool and three waterslides. The club is open morning until early evening in the winter, and morning until evening in the summer.Daily adult activities include pool aerobics, bingo, contests, fashion shows, cooking lessons, and athletic competitions. Nightly entertainment shows such as Mexican night and Latino night are produced by the resort's activities/entertainment staff in an air-conditioned theater. After-dark activities also include complimentary one-way transportation to the nightlife area of Cancún.A 300-square-meter health-and-beauty spa features separate steam rooms for men and women. Spa services include massage, body wraps and scrubs, hydrotherapy, and facials. Waxing and hair/nail care are provided by the beauty salon. Open-air massage and hair braiding are offered as well. (Surcharge for all spa treatments, beauty services, and hair braiding.)An air-conditioned, fitness center with mirrored walls contains cardio and weight machines as well as free weights. Within the resort are jewelry, clothing and gift/sundries shops. The resort purifies its water. ... more   less 
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Also Known As:
Royal Solaris Cancun Hotel Cancun
Royal Solaris Caribe
Solaris Resort Cancun
Royal Solaris Cancun Mexico

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