We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (5,555)
Filter reviews
5,555 results
Traveller rating
2,676
1,677
733
239
230
Traveller type
Time of year
LanguageAll languages
More languages
2,676
1,677
733
239
230
Show reviews that mention
All reviews marco polo las fuentes entertainment staff ocean view swim up bar nightly shows hot dogs mini club family vacation mexican night kids club mexican food nachos sushi bar pool side great vacation all inclusive resort
Filter
Updating list...
789 - 794 of 5,555 reviews
Reviewed 25 May 2017 via mobile

The hotel itself is definitely worth what you pay for. Marco Polo restaurant is the best choice and Fabian the waiter is super nice. The front desk staff is RUDE. Alberto or Herberto???(can't remember) and Lucia DO NOT know how to be friendly or helpful. Isn't that what front desk is for?!!!

Stayed: May 2017, travelled as a couple
1  Thank mytiennguyen4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SolarisHotels, Manager at Royal Solaris Cancun, responded to this reviewResponded 27 May 2017

Thanks for taking the time to share your comments regarding your recent stay.

We are happy your stay was good overall and you enjoyed the service and food at Marco Polo.
On the other hand, we want to offer you an apology for not being able to provide you an excellent service in all of our areas, we have shared your comments regarding the incident you had at the front desk.

We appreciate the feedback.

Best Regards,
Royal Solaris Cancún

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 May 2017

As a member of Solaris I am able to used both Royal and GR Caribe which are located next door to one another.
Royal is a great resort for family and fun. The restaurants and Members Bar are highlights of my experience.

Stayed: April 2017
Thank chillab1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SolarisHotels, Manager at Royal Solaris Cancun, responded to this reviewResponded 25 May 2017

Thanks for your great comments!

It is always a great pleasure to welcome back members of our great Solaris family. We look forward for your next visit!

Best regards,
Royal Solaris Cancún

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 May 2017

Hi, Cancun is beautiful. So many hotels to choose from on the strip. Our stay over the Easter weekend at the Royal Solaris, was indeed wonderful. Our room was on the fifth floor.we had an ocean view. It was beautiful. The water is Emerald and Aquamarine in color. It's very clean except for a few seaweed. The sand is crushed coral. The beach and surroundings are safe. You have miles of hotels, beach and people. The Resort is excellent and clean. Breakfast, lunch and dinner was great, you also have snack bars at the pool. Chips and guacamole, hot dogs, vegetables, noodles, fries and chicken etc. pizza made on the spot, sushi and of course drinks all day. Restaurant staff were helpful and friendly. Nightly entertainment was good. Should go on later though for people like my husband and I, who just love to dance. Dont forget to go across the road for some of the hotel's other attractions. Paddle boats, canoing and sailing. All in all, no complaints. Had another memorable holiday. Definitely retuning. Still so many places to explore.

Stayed: April 2017
Thank galejuliet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SolarisHotels, Manager at Royal Solaris Cancun, responded to this reviewResponded 25 May 2017

We appreciate you taking the time to share your comments regarding your recent stay.

Its great knowing how much you and your husbando enjoy your vacations and received an excellent service from all of the staff!
Thanks for the great comments! e look forward on welcoming you again soon!

Best Regards,
Royal Solaris Cancún

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 May 2017

The Royal Solaris, is an amazing place. From the moment we arrived till the time we left, we always felt so welcomed and treated more like family. The beach is breathtaking, the pool is gorgeous, the kids pool was fantastic, the staff is PHENOMENAL. Especially Rosalinda who cared for our room, and our up-most favorite dinner server Darvin. Everyone was so wonderful, but these two always went above and beyond, to take care of us. The food was great, as well as the drinks. The nightly shows are fantastic as well! The one thing I feel could use improving would be the rooms. They are a little dated, but there is so much going on, hopefully you're not in your room that much.

Yes, this is more of a family oriented hotel, so if you're looking for the party all day/night this isn't the place for you. If you want a great place where you are always greeted with a smile and treated like a rockstar then pick the Royal Solaris. Thank you Royal Solaris, you guys are a true gem!

Room Tip: Try and get a room beach side with a balcony. Also don't miss El Rey Mayan Ruins, about a 10 min walk from the hotel.
  • Stayed: May 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Segura58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SolarisHotels, Manager at Royal Solaris Cancun, responded to this reviewResponded 25 May 2017

Thanks for taking the time to share your comments regarding your recent stay.

We are very happy to know how much you enjoyed your time spent here with us. Thank you so much for your kind words and recommendations for future travelers, we are looking forward to the opportunity to welcome you back. Do not hesitate to contact us for any pre-arrival arrangements.

Best Regards,
Royal Solaris Cancún

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 May 2017 via mobile

I visited this hotel with my friend for just a girls getaway at the end of February to the beginning of March. I must say this is a middle of the line all inclusive resort. Food is mediocre and it took all week to figure out what was worth eating. Definitely do the theme nights and take the time to make reservations at the restaurants the food is better. Brazil night is ok too but if you've ever been to a real Brazilian restaurant you will be disappointed. I definitely was but my girlfriend loved it. I didn't have any problems with the water which is always a concern when traveling abroad. The pool and bartender's are great, I recommend bringing your own insulated refillable cup. Easy to take the bus into town definitely use pesos when shopping in town the prices are much better. I met some great people at the adult pool and that totally made the trip. Good if you're​ on a budget but if food is high on your list this is not the place for you. I would probably try another resort unless I got a killer deal.

Stayed: February 2017, travelled with friends
1  Thank Lakeesha B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SolarisHotels, Manager at Royal Solaris Cancun, responded to this reviewResponded 25 May 2017

Thanks for taking the time to share your comments with us regarding your recent stay.

Please accept our apologies for not meeting your expectations regarding our food. Our buffets and restaurants are vast and offer many choices for lunch and dinner, such as different themed and menús all nights. We always aim to offer large variety and to cater for every palate. We are sorry if something wasn’t of your taste, we will keep working in improving our services.

Warm Regards,
Royal Solaris Cancún

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews