I stayed here as an upgrade to a trip I had originally booked through Premier Vacations for the Laguna Suites Golf and Spa. I received a phone call telling me about the upgrade, it turns out they had overbooked the other hotel and moved us to this one, which was a little more exclusive. I'm so glad they did!
The room was beautiful, with a view of the lagoon from the patio. Our maid must have cleaned it several times a day, as it was always perfectly clean and spotless. We DID have an uninvited guest appear a few times, as lizards could easily fit under the door frame, and it was not uncommon to find one near the bathroom sink. The beds were comfortable, even the sofa bed my son ended up sleeping on. The air conditioner was noisy and woke me up a few times, but I was the only one it bothered, so I may have just woken up anyway, but I would have preferred it to be on a little less, as I like it a little warmer than my two companions did.
The service was fantastic! Sammi, Henri, Miguel, Jenni, Raul, Alma, and the rest of the staff are to be commended for their outstanding service, and for making a very special vacation even more special. All the staff was always smiling, and everyone we passed said "hola" to us as we passed. My yoga instructor Elisabeth made my day when I was in real need of some real yoga, thankyou! And Sammi was especially wonderful to my son, who kept asking for Sammi specials, and has asked me to find out how to make them here at home.
I want to thank the wait staff at Le Vela for making a wonderful night even more special, in playing a part in my fiance proposing to me. He wanted to pick a romantic spot, and he chose your restaurant. By the way, the food was fantastic, especially the mushroom chianti soup, the steak and the Cannolli!
The buffet restaurant is very good at this hotel, a lot more selection than you normally find, even at buffet restaurants at home. We also ate at the sister hotel Sunset Royal, and the food here was a lot better, and the service and atmosphere here were top notch. I would definitely recommend any tourist that can interchange between the sister hotels, to eat here, and at Le Vela.
There was not a lot of shows at the resort, so if you're looking for nightlife, it's best to go offsite, but we did catch a show while we were there, and it was very well done, and very entertaining. My fiance and I also attended a karaoke night, and even though I don't speak any Spanish, and the music was all Spanish, everyone was having such a great time, it spilled over past the language barrier.
This hotel has the best pool as well, so my son spent a lot of time in there. Compared to the other hotels, it's a good pick here if you have kids, much better outdoor area than the Sunset Royal, and lots of places to find a bit of privacy if you want.
As to the beach, it was a quick boat ride across the lagoon, lots of fun too as they let my son drive it! Trinidad is the guy that walks you across the street to the other hotel, and he was always full of smiles too, even though he was likely sweltering. Bring him a bottle of water if you visit! The water was perfect, lots of big waves when we were here, but only a yellow flag so still safe to swim. They also have a lifeguard on duty, and he was always ready to whistle when someone got closer to bigger water. My son and some friends he made there had a wonderful time jumping around in the waves.
The only sour note was a delay in pictures that we had taken with Poncho, the burro. We were worried that they wouldn't get to the hotel in time for us to take them home with us, but when our ride arrived, the pictures were at the desk for us, thank goodness!
If you go, take lots of money for tips!
Oh, a note on the timeshare presentation: Go early, be honest and direct. If you can't afford what they are offering, they will keep dropping the price and the package till they can find something that works. One of the offers was actually not a bad deal for the right person, we just weren't those people. We never felt like we were being pressured, and the people we met, Hanz and Martin specifically, were very friendly and likeable. I'd go on the presentation again, and consider one of the packages if I could afford it, and going on the presentation allowed us a wonderful time there that we probably couldn't have afforded otherwise. You get to look at the suites they have available, and they are beautiful, the one in Sunset Royal being nicer, even though the amenities at the other hotel are better, so even just for the voyeurism, it was still fun. Our presentation took a little over 2 1/2 hours, but part of the presentation was breakfast, which we would have had anyway.
Also, the kayaks? Go before the wind picks up, or it's all fight getting back!
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- Also Known As:
- Sunset Lagoon Resort Hotel And Marina
- Sunset Lagoon Hotel Marina
- Sunset Lagoon Cancun
- Cancun Sunset Lagoon