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“Attentive Staff”

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Sunset Marina Resort & Yacht Club
Ranked #30 of 175 Hotels in Cancun
Certificate of Excellence
Toronto, Canada
Level 3 Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Attentive Staff”
Reviewed 4 January 2014

Just returned from our vacation and are amazed at how wonderful the staff are at this resort. Leslie was always there smiling and ready to bring our drinks from the barman Gerardo. Elie kept us happy with Bingo by the pool and a cerviche cooking lesson - poolside. It was fantastic. Our rooms were spotless and Francisco left us delightful towel sculptures everyday on our bed. Paty at the VIP services looked after our every need and always with a smile. Overall, a great vacation but the place is beginning to get a little run down. Need to reupholster and upgrade some things to give place a more up to date look. Also, too many sales people running around selling or upselling their timeshares. If not for the fantastic staff, I probably wouldn't return but they will bring me back!

Room Tip: Be sure to get a room facing the lagoon otherwise you face a very busy street!
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  • Stayed December 2013, travelled with friends
    • Value
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Helpful?
Thank Brenda H H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
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  • Value
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Traveller tips help you choose the right room.   Room tips (431)
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English first
Needham, Indiana
1 review
Reviewed 4 January 2014

My husband and I took a late honeymoon and booked through afvclub.com! We're so happy with the experience we had at Sunset Marina Resort & Yacht Club! From the second we arrived the staff treated us like royalty! The first two days we were there though, our A/C was not working. I did have to ask 3 times until it was fixed. I agree with the other reviews, the A/C has two settings, either frosty cold or off. After not having the A/C for two days, we were just happy to have some cold air to cool off in. The room was well kept and the staff even straightened up our messy room one day. The bed was not very comfortable and I feel like the sheets could have been bleached/cleaned better but these things were all minimal in our overall experience. We had breakfast everyday here at the Marina and were always warmly greeted by the hostess, Eunice! She was always happy to see us and greeted us with a warm "Buenos Dias!" every morning! Our favorite breakfast waiter was definitely Gabriel! He was always so happy to see us and always acted like everyday was the best day ever! I can't stress enough how well the staff treated us! Amadeo, Gerrado, Lesly, and Sevideo were our bartenders for the trip and all I can say is WOW! Once again, they were always smiling and ready to get us whatever we needed! We did go to Coco Bongos one night with Ellie and Benny (the activities staff) and they did an amazing job of making sure we felt comfortable and stayed with the group. We even left at the same time and they rode the city bus with us making sure we got back to the resort ok! It was late in the week when we discovered that the water taxi that goes between the Marina & Sunset Royal was not just for the presentations. We were very thankful for the free transportation so that we could enjoy both the lagoon and the beach! The dinners that we made reservations for were unbelievable! If you're thinking about going, absolutely do the all-inclusive plan, it's well worth it! All in all, I absolutely think that we will be back in the future! There were a few things here and there that didn't go exactly as planned but we have nothing but GREAT things to say about Sunset Marina Resort & Yacht Club! So, thank you! to all of the staff there at the resort and everyone who made our honeymoon one to remember! We hope to see you all again sooner than later! :)

Room Tip: We were on the top floor at the end and never had any problems with noise or neighbors!
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  • Stayed December 2013, travelled as a couple
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Helpful?
Thank Autumn C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fort McMurray, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 January 2014

We really enjoyed our time here mainly due to the wonderful staff! From the night we arrived the staff catered to us and made our time very enjoyable. Roberto, and Alfredo in the dining areas, Benny at the special evening at the outdoor theatre, and Gerardo and Lesley as they catered to us at the pool side bar all made our trip a relaxing and full filled experience.

  • Stayed December 2013, travelled with family
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Helpful?
1 Thank Fiona V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mason, Ohio
Level 2 Contributor
5 reviews
Reviewed 27 December 2013

My fiance and I went on this trip and we did not know what to expect. We were taken care of the second we were seen. Even if we were jsut sitting in the lobby we were asked multiple times if we wanted a drink. Bingo by the pool was fun with Ellie. Our favorite bartenders were Fasiah and Sevideo. If we ever come back to Cancun this would be the location we would want to come to again.

  • Stayed November 2013, travelled as a couple
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Helpful?
Thank MelanieW995
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sao Paulo, SP
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 26 December 2013

The city and the tours were amazing!
The hotel is very orgazined and beautiful and the people is so kind!
It is smoller than other resorts, but in my opinion this is for the best (you can interact with everybody and the service gets more close to us). Yet you have a beautiful view and can go to other hotel (close to the beach).
I´d like specially to thank and highlight Gabriel (waiter), Benny, Amadeo (lobby bartender) and Francisco (pizza waiter).

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
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    • Rooms
    • Cleanliness
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Helpful?
Thank Tatiana_Hennemann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 23 December 2013 via mobile

We just returned from our vacation at sunset marina resort .My family and i agreed the the hotel and cancun is a nice and fun spot for holidays.

Crew members specially waiters and bartenders made our stay very pleasant.those to highlight are zacarias, miguel and fidel all of them in general were always willing to provide us with excellent service

Rooms are ok ..a bit old fashioned but have all the nessesary. the recomended ones are specially those in the first floor with lake /ocean view
Night Shows and outside or by the pool activities were basic but entertaining. To remark the job done by bricia the girl that organizes child activities. She is kind and helpful with kids

Other nice thing about the hotel is that you can go to other hotels of the chain by boat ...to the royal sunset at the beach or by bus every half and hour to any of the others

Room service is plus for those with all inclusive packages.

As for the food i think is specially good for the breakfast meal. The other meals are standard as they are the restaurants with menu. My impression the food is a department that still could be improved in terms of quality. The drinks and desserts are fine.
I think that the The hotel lacks a game room with video games and billiards or board games. Also a tennis court would be nice.


Stayed December 2013, travelled with family
Helpful?
Thank Julian C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidZCancun_Mexico, Manager at Sunset Marina Resort & Yacht Club, responded to this review, 2 January 2014
Thank you for taking the time to post your review on TripAdvisor.

We are delighted that you enjoyed your stay with us and we sincerely appreciate your feedback which allows us the opportunity to improve our services and facilities; we readily welcome both positive and constructive comments.

We all look forward to welcoming you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ottawa, Canada
1 review
Reviewed 22 December 2013

Everything was very organized and professional. Alex and the Entertainment team did an amazing job taking care of us and making sure we had the best time possible while we were there. Extremely great job guys! See you next year!

Room Tip: Relax and have a good time! your're in good hands!
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  • Stayed August 2013, travelled as a couple
    • Value
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Helpful?
Thank Johnny V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidZCancun_Mexico, Manager at Sunset Marina Resort & Yacht Club, responded to this review, 2 January 2014
Thank you for reviewing your time at our resort. We are delighted that you enjoyed your stay with us; that is the goal and commitment of every team member at our resort. Thank you for your kind words for our team, especially Alex, thank you on his behalf.

We hope to see you back next year.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sunset Marina Resort & Yacht Club

Property: Sunset Marina Resort & Yacht Club
Address: Blvd. Kukulkan Km. 5.8 | Zona Hotelena, Cancun 77500, Mexico (Formerly Sunset Lagoon Resort Hotel & Marina)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Free Breakfast Kitchenette Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#24 Spa Hotel in Cancun
#36 Family Hotel in Cancun
#47 Romantic Hotel in Cancun
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Sunset Marina Resort & Yacht Club 3.5*
Number of rooms: 177
Reservation Options:
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Also Known As:
Sunset Lagoon Resort Hotel And Marina
Sunset Lagoon Hotel Marina
Sunset Lagoon Cancun
Cancun Sunset Lagoon

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