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“Amazing Experience” 5 of 5 bubbles
Review of Sunset Marina Resort & Yacht Club

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Sunset Marina Resort & Yacht Club
Ranked #30 of 181 Hotels in Cancun
Certificate of Excellence
Glasgow, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Amazing Experience”
5 of 5 bubbles Reviewed 1 June 2014

Me and my family stayed in Cancun for a week and we had a fantastic time! We enjoyed our stay in Sunset Marina. All the staffs were very kind and friendly most especially (SHOUT OUT TO MY FAVOURITE GUYS IN CANCUN!!!) Elie-such a great host, so friendly and easy to get on well with, really funny and made our holiday well entertained! (He even phoned our sister back home to have a quick chat! What else can you ask for?!) Also thanks to the guys at the bar, Efreen and Raul! I had good conversations with you guys. Always happy to serve the guests. The activities were really fun and exciting, loved the kayaking, disco night and cooking lesson (Im actually making my friends and family the salsa I learned from Elie and Freddy!) Food and drinks were delicious! Bingo was fun too, next time i come back i better win i price hehe! The yoga and pilates were very relaxing and my mum loved the aqua aerobics too. I'm definitely going back here soon! Overall, excellent service from all the staffs and we loved the place so much!
Love from, Scotland

  • Stayed May 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank rica31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,796 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (397)
Date | Rating
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  • English first
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  • Spanish first
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English first
Vancouver, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 1 June 2014

The whole place is beautiful, and the employees there were all wonderful and friendly! i had a ton of time to kickback and relax and also have fun around the pool area, the food there was great, but my favorite experience from there would probably be the admiral yacht tour. And if you ever find yourself being tied down by kids and they're preventing you from enjoying your stay in Cancun the the lady who runs the kids club - Vania can take care of the supervising for you.. shes great with the kids and she really knows how to keep them entertained. heck you don't even have to be a kid to enjoy her warm personality, just don't lose to jenga against her or she will make u sing on the stage. but all jokes aside, the staff here was great and they really did everything the can to make my stay in Cancun really memorable, i recommend this resort to anybody who's planning on visiting in Cancun! and if you already booked a room with Sunset World then i suggest you also visit the Marina Resort & Yacht club.

  • Stayed May 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Norwin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Little Rock, Arkansas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 29 May 2014

This resort was beautiful and the amenities were fantastic! I have been to a few different all-inclusive resorts, and this one is by far my favorite. Everyone that works there is so helpful and friendly. A big shout out to Zacarrias who was one of the best waiters ever! I love that he greeted us everyday by name and remembered what we liked to drink. His amazing service made this vacation truly special for me and my husband. We had a private dinner overlooking the water and our waiter for that was Serafino. I have never felt so pampered in my entire life! His attention to detail during our meal was unsurpassed. Every staff member I came into contact with was helpful, polite, and so very kind. From the time we checked in, by the very sweet Helena, to the time we checked out, this staff made us truly feel as if we were at home. I cannot wait until we can go back there again.

Room Tip: Try to get a room on the top level. All of the rooms have marbel floors (which are lovely) but if yo...
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  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Natalie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 27 May 2014

Spent many wonderful afternoons and evenings poolside. The food was top notch and the activities director - "Elie" was AWESOME! He went above and beyond to ensure our vacation experience in Cancun was memorable.

  • Stayed May 2014, travelled with family
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Tammie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Casimiro de Abreu, RJ
2 reviews
5 of 5 bubbles Reviewed 22 May 2014

My wife and I loved the hotel and it's facilities, all the staff is very helpful and nice. Some days of the week they have a singer by the night at the lobby, her name is Crisal, she's great! We felt home over there! We tottaly recommend it!

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Thales C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christiana, Pennsylvania
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 18 May 2014

The entire staff, waiters, cooking staff, cleaning staff, concierge service, entertainment crew, everyone are extremely kind and helpful and fun. They make the entire experience a wonderful event and make you feel like true family!

The resort itself is awesome. Beautiful building and rooms and grounds!

A special thanks to Elie, Lidia Dzul, Fabian, Gabriel, Francisco, Diego, Higinio, Rud, Sergio, Yonsulo and Enrique. They made this trip truly special!!

  • Stayed May 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kandy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidZCancun_Mexico, Manager at Sunset Marina Resort & Yacht Club, responded to this review, 29 May 2014
Thank you for your wonderful review and for mentioning every staff member who made your experience at Sunset Marina a memorable one.

We appreciate your kind comments and look forward to the opportunity of welcoming you back in the near future. Please keep in touch on Facebook!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 14 May 2014

We stayed in a lovely 2 bedroom unit. Our patio looked directly onto the lagoon, only about 50 yards away. The units are situated in a way that makes your patio feel very private (although the patio is a little small - just 2 chairs). Very nice grounds with winding paths, and a large pool area with plenty of chaise lounges. The food was excellent. The staff is what makes this resort special. There wasn't a single time when we weren't greeted with a "hello" and a smile whenever we passed a staff member.

The unit we had was nicely furnished, well maintained and very spacious, with high ceilings. There were limited kitchen utensils but that's a minor point.

This resort is on the "Lagoon"side, but if you want to enjoy the beach they have a larger nearby sister resort (Royal Sunset) that you can use at no extra cost. There is a shuttle or very easy city bus transportation. The beach at the sister resort is absolutely beautiful with lots of chairs and umbrellas. Although the beach is beautiful I was glad we actually staying at the smaller Sunset Marina resort. It had a cozier, boutique feeling, the food was much better, the open air dining room was very nice, and the staff just made you feel so at home.

Overall our stay was relaxing, pleasant, and met all our expectations. I think there was some Time Share type presentations going on, but we were never asked to participate and it was never mentioned to us. We loved the Sunset Marina Resort and Yacht Club.

I want to especially thank Fabian for all his help at check in and throughout our stay. His perfect English and big smile was much appreciated!

Room Tip: Rooms with a lagoon view are wonderful because you are so close to the water.
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  • Stayed May 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Rhonda A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sunset Marina Resort & Yacht Club

Property: Sunset Marina Resort & Yacht Club
Address: Blvd. Kukulkan Km. 5.8 | Zona Hotelena, Cancun 77500, Mexico (Formerly Sunset Lagoon Resort Hotel & Marina)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Free Breakfast Kitchenette Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#24 Spa Hotel in Cancun
#36 Family Hotel in Cancun
#47 Romantic Hotel in Cancun
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Sunset Marina Resort & Yacht Club 3.5*
Number of rooms: 177
Reservation Options:
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Also Known As:
Sunset Lagoon Resort Hotel And Marina
Sunset Lagoon Hotel Marina
Sunset Lagoon Cancun
Cancun Sunset Lagoon

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