We feel very lucky to have just stayed at this excellent hotel for the 4th time. The hotel continues to focus on their high standards and never fails to deliver. We never normally visit the same place twice however, once you have been here once you will understand why we can't help but keep coming back!!
We used our resort credit to upgrade to the governor suite which works well for us as you do have a fair amount of extra space, a separate bathroom and a balcony to enjoy a pre-dinner drink. At check in we had a problem getting into the suite on our first night however, this was quickly resolved by the proactiveness of the check in supervisor (he decided not to ignore the problem conversion that was in his ear shot), Gerrard - most impressed with the way you dealt with this, thank you!
It was great to find familiar faces were still working at Le Blanc. A year later we walked in for breakfast and Mario remembered our preferences from English breakfast tea to our favourite juices - wow! He was closely followed by Fernando at lunch time remembering our favourites wines, how impressive! The staff at breakfast and lunch work really hard not only to serve but entertain! Thank you to Marco/Renan and the whole team including Alan & Gam.....
The quality of the food continues to be excellent. I was delighted that the chef Aquilano remembered that I was vegetarian and took great delight in making me special mexican breakfasts and lunches every day, thank you so much! One day my husband was ill and not only did he go out of his way to make special soup he came with me and personally delivered it to my husband in our room, now that's service!
I do miss the fruit sculptures in the restaurant though, the place looks like a bit bare without them!
Our favourite restaurant is the Oriental, we were absolutely delighted to find that Edgar had been promoted to a captain. The food in here is fantastic and Edgar went out of his way to make sure I had different vegetarian meals each time and on the last night made us special pancakes. Thank you to waiter Edgar too!
Laura the pool manager does a great job making sure the area is not only tidy, popping by with fruit in the morning and other treats in the afternoon. She was always one step ahead of us having our towels all ready for us each morning and when she wasn't around Fanny took care of everything.
Look out for Anna, Lucinda & Jeannette who work so hard round the pool bringing you drinks and food and going out of their way to do anything they can do make your holiday more special.
It was sad to see that Alfonzo has left the entertainment team but Tatianna does a fantastic job filling that gap along with Laura. Tatianna speaks brilliant English and makes sure everyone is having a great time. She took time out to chat with us on many occassions and even gave us personal spanish lessons - muchas gracias Tatianna! The entertainment you can take or leave but I would recommend the fire show! Tatianna really did help make our holiday, she is a real asset to Le Blanc!
I am sorry that I have forgotten the name of my 7th floor butler but thank you! He got to know our preferences very quickly and made sure we always had a supply of wines and beers that we liked in our room and ensured our favourite room scent was topped up. The butlers are always so willing to do something for you and you actually feel bad if you don't have anything for them to do!
There is so much more to say but just trust the reviews you read and book this hotel you won't be disappointed! It would be great to see some more up to date beach furniture and in the outside lobby area but that's about the only bit of feedback we have!
Sarah & Colin
- Official Description (provided by the hotel):
- Introducing the luxurious adults only Le Blanc Spa Resort - the transformation of all-inclusive into all-incredible. Created for the discerning traveler by one of Mexico's most celebrated designers, Le Blanc Spa Resort elevates the vacation experience with an uncompromising determination to exceed your every expectation. ... more less
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- Also Known As:
- Le Blanc Cancun
- Le Blanc Spa Resort Cancun
- Le Blanc Mexico
- La Blanc Cancun