Food variety is not limitless (the menus do not change)
Excursions are crappy
What we really liked:
The service around the pool and beach is awesome. They will carry the towels, bring an ice bucket with water bottles, setup the chairs and dig a hole to install the parasol. They will give you complimentary magazines; they will massage your temples, offer fruits, serve food on the beach like nachos, burgers, pizzas, etc.
The internet and long distance to USA and Canada are complimentary. To my surprise the internet works well in the room, in the lobby, at the pool and even at the beach!!! I believe they have a 50mbps line for all you geeks out there. Just dial 9-001-area code-phone number.
Restaurant Lumière: it’s a French fusion restaurant that is worthy of high caliber world class restaurants. The presentation is mind blowing. There are even some touches of molecular cuisine. The portions are small but do not forget that you have 6 to 7 courses - 2hour dinner. A typical night will include an amuse bouche, followed by appetizer (prawn or scallops) then second appetizer (salad hot or cold) then soups (lobster bisque or leak potage) then trou normand (sorbet with alcohol) main course (chicken, filet mignon or fish) then dessert (chocolate anything) then digestif (Bayley’s, tequila, scotch, etc.)
What we didn’t like:
To be fair this is not really about Le Blanc, but about an excursion bought with resort credit so somewhat related to Le Blanc. We used the resort credits to do an excursion. First you have to know that the tour is organised with all the other Palace hotels so you might have to stop to 4 or 5 hotels before actually starting the trip. We went to Coba (close to Tulum) and according to Google it should take around 2 hours to go there from Le Blanc. However with all the stops, it took 4 hours! Then they take you to the mandatory handicraft market (read tourist trap) then they take you to the main event. There, you have to follow your guide in the sweltering heat for 2 hours like cattle. Then they take you to a crappy buffet. The bus was probably built in the 1980. Don’t get me wrong, the 80’s was a cool decade, but when it comes to busses, it scary! The next day we asked the butler to get us a rental car and a lunchbox; it goes without saying that we had a much better day that way. Don’t be put off driving; the roads are in great conditions and directions so clear a 5 year old could do it. By the way, there is only 2 roads, you just can’t get lost. No need for a GPS here. So all in all, you’re in a 5 stars resort but if you take the excursions you will feel like you are in a 3 star excursion.
Inside Lumière there is a smell of humidity, which at first is a bit repulsive, but you get used to it.
It would be amazing if they put felt pads on the legs of the room furniture (chairs, tables, etc) because if you stay in bed late you will hear the maid on the floor on top of you moving the furniture on the floor.
It would be nice to have international non alcoholic drinks offered like Powerade/Gatorade.
We were there 7 days and we would have appreciated having a second set of menus in the restaurants because you will run out of options.
I strongly believe Le Blanc should offer fewer excursions, make them more expensive but increase the quality to make the excursions on par with the quality of the rest of the hotel offerings.
Here is a special thank you all the dedicated people that made this vacation memorable:
Mario and Israel our 7 floor Butlers who arranged everything and patiently answered all our questions.
Mayara the persons bringing us drinks at the beach always with a smile.
Omar the guy bringing us towels and water at the beach, he was always running in the sweltering heat, I have no clue how he does it.
Jose the waiter at Lumière who was knowledgeable, funny and intelligent.
And to all the others who we unfortunately didn’t catch the names we are grateful for your hard work.
- Official Description (provided by the hotel):
- Introducing the luxurious adults only Le Blanc Spa Resort - the transformation of all-inclusive into all-incredible. Created for the discerning traveler by one of Mexico's most celebrated designers, Le Blanc Spa Resort elevates the vacation experience with an uncompromising determination to exceed your every expectation. ... more less
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- Also Known As:
- Le Blanc Cancun
- Le Blanc Spa Resort Cancun
- Le Blanc Mexico
- La Blanc Cancun