A group of 7 of us recently stayed at the Omni last week. While we were finishing up our check in, the front desk asked for all of our passports. Assuming he wanted to verify our names to our reservation we handed them over. Then he started talking really fast and proceeded to make copies of them stating it was just in case we wanted to exchange currencies....???? We were completely confused since we never asked about exchanging currencies.....I tried to stop him but he was on the phone and ignored me. We asked the people next to us checking in if they had their passports copied, which they said "No." We finally got his attention and told him we were not needing to exchange currency so he needed to give us back our passports and any and all copies he made...and he was like "okay". I've stayed at other resorts in Mexico before and have never experienced this before. Has anyone ever had this happened to them? Is this a common practice at this hotel??
Beside this incident, overall this hotel is great. The staff are very friendly and extremely accommodating (of course a tip will help them remember you the next time they see you, but even if you don't they'll still do anything you ask with a smile.) Food is not bad for an AI with tons of different options all over the resort. The buffet restaurant, La Paloma, is indoors so you don't have to worry about the heat or bugs, but have the option to sit on patio if you want. There's also a grill hut, a sushi hut and pool side open-air restaurant for quick lunches. We did the Italian ala carte restaurant, Da Vinci, for dinner and the service is like going to a 5 star restaurant. A plus for this resort is the 24 hr room service! And not to mention the free wi-fi, you just have to remember to log back on everyday since it won't connect automatically.
They do not water down their drinks....they're actually pretty strong but with cheap liquor. Plenty of pools for everyone (a quiet and relaxing pool, sunbathing pool, party pool and two hot tubs) with an easy walk to the prettiest blue water beach and beautiful views. The main pool has awesome staff working that area with cheesy, fun entertainment and gets everyone involved from pool volleyball to line dancing by the pool. But the night entertainment is lacking although they try. They more or less try to sell you club packages which include shuttle there but you have to find your own ride back (we took the 15 min bus ride back for a $1/person), entrance to club with a table and "open bar" (aka all the cheap liquor you wanna drink). Definitely would recommend Coco Bongo, worth the price but definitely negotiate price at hotel (we paid $57/person w/o table-you don't need table if you plan on dancing all night or you could pay $65/person to sit during the shows and people watch)-> do not pay door price ($75/person)!
I would definitely return to this hotel if I was looking for a resort to just relax on the beach and/or pool but not until more remodeling/upgrades have been done. We stayed in one of their 3 story villas, every time it rained all the balcony sliding glass doors would leak water all over the floor and down the stairs. My bedroom actually had the ceiling leak water over the bed after a heavy night storm. And some of the balcony doors didn't even lock, one of the tubs wouldn't drain and there is absolute no water pressure so shampooing your hair took forever!! But maintenance was always there to fix the next day, they even sent a bottle of champagne one night for our troubles.
Sorry for the long post....but my last two cents is: your vacation is what you make of it. Who cares if the doors leak, you're at the BEACH!!! Have fun!!
- Official Description (provided by the hotel):
- The all-inclusive Omni Resort and Villas is located on the beautiful and highly coveted white sandy beaches of Cancun's exceedingly popular hotel zone. The hotel provides panoramic vistas of both the rolling waves of the turquoise Caribbean Sea and the tranquil waters of the Nichupte Lagoon. The All Inclusive OMNI Cancun Resort & Villas offers a variety of restaurant and bars, from an Steak House "La Vista", Mediterranean Cuisine at "Da Vinci", Sushi Bar and Viva Mex for the best Mexican antojitos. All day Buffet style at La Paloma and 24 hrs Room Service. ... more less
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- Also Known As:
- Omni Cancun Hotel And Villas
- Omni Cancun Hotel Villas
- Omni Hotel Cancun