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“Great value for all inclusive stay”

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Omni Cancun Resort & Villas
Ranked #35 of 175 Hotels in Cancun
Pueblo
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great value for all inclusive stay”
Reviewed 5 November 2013

The food was excellent. Enjoyed the themed buffets at La Paloma. Dinner at DaVinci was divine. Had sushi & salad every day - it was that good. The pool games were fun and interactive. Did yoga in the morning @ 10am, not to early. Got to hold a baby sea turtle that was going to be released that evening.

  • Stayed October 2013, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Ginger M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
London, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 4 November 2013

My girlfriend and I stayed at the Omni hotel for one night before our flight out of Cancun and deeply regretted it. We had been travelling around Southern Mexico for 15 days and this hotel was the worst by far.

There were some positive points: the staff (with the exception of the front desk & management) were very nice and helpful, the room was also nice and clean.

Unfortunately this was no-way near enough make up for the negative aspects of the hotel. The most prominent being the conduct of Duty Manager Manuel Palma. He was generally disinterested in helping us, rude to my girlfriend (English or Spanish are not her first language) and when my credit card was decline he took the opportunity to 'inform' us that he would call the police if we didn't settle the bill - despite the fact we clearly trying to pay it! My girlfriend paid with her credit card instead, but he remained unpleasant toward us.

The food was overall bland, overcooked, luke-warm and of generally low quality - much worse than any food we had in Mexico (and we ate at a number of very cheap places around mexico)

The atmosphere was very impersonal the hotel had a very crowded feel and you got the feeling hotel is more interested in extracting every last dollar they can from their guests, rather than ensuring they have a pleasant experience.

There are so many better hotels at lower prices available in Cancun and mexico I have no idea why anyone would come here. Just stay away.

  • Stayed November 2013, travelled as a couple
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Helpful?
3 Thank Alexander D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St. Paul, MN
Level 6 Contributor
118 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 3 November 2013

The Omni Cancun was my first experience in an all inclusive resort. I stayed for 3 days with a group from work for a sales conference. The hotel is conveniently located a short ride from the Cancun Airport, the ocean front location is amazing, the rooms are well appointed and very clean, and the staff is just wonderful. Everyone I met had a smile and a great attitude which made you feel welcome and well taken care of. I only tried a couple of restaurants at the resort. I had excellent breakfasts, very good sushi, I ordered off the menu at the beach restaurant to get some camarones al ajo (sautéed shrimp with garlic) which I really enjoyed, and I had meal at a dinner buffet which I did not care much for, as for my taste it was bland. I did not make it to the Italian restaurant which needed reservations way ahead of time. I found the value very good, but if you are a foodie you will have to choose where you eat carefully. If I needed to do an all inclusive again, say with a large family party, I would return to the Omni for the facilities, location, and lovely staff.

Room Tip: Ask for ocean front with a balcony. So worth it!
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  • Stayed October 2013, travelled on business
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Helpful?
Thank CariocaGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 2 November 2013

Everyone was so nice and helpful! Hotel is right up to the ocean. There were different pools. I never felt crowded. Even the other guests staying there were super friendly. The staff is awesome they make sure you are taken care of.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 1 November 2013

i stayed at the omni cancun in oct 2013, the room was good the food was awesome except some of the meals were luke warm and the hotcakes in the morning were freezing. the variety of food was very good, they have a differant theme every night, asian, italian and so on. The staff at the omni were fantastic, i booked a tour to chichen itza through them and it was worth every cent.Dont go to the dolfin park its all a massive ripp off to take photos of you and the dolfins ( couldnt look at the dofins i had to keep looking at the papparazi ) then they try to charge you a huge price for the photos.Hotel entertainment was average some days and awesome on others.the buses will take you into town for almost nothing and they are very safe and fast. dont go to market 28 its a ripp off instead go to the liverpool shopping mall just up the road and do your holiday trinket shopping for half the price you would pay at market 28.I didnt like the fact that i had to wear a crappy bracelet to prove i was all inclusive customer for the entire duration of my stay ( make it a clip on clip off at least).there is a construction going on just outside the reception area so if you like to sleep then dont stay here at all or bring the highest rated ear muffs and wear them all day......

Room Tip: stay away from the elevators
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  • Stayed October 2013, travelled solo
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Helpful?
1 Thank muzz19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UK
Level 5 Contributor
65 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 1 November 2013

We stayed at the OMNI in mid Sept 2013 and experienced the rainy season throughout the whole of our 2 weeks. Fortunately the excellent bus service to Cancun every few seconds (it seemed) took us to the Mall the Markets and the local beaches / sights. So although it rained a lot we found plenty to do plus it still remained at around 28 -31 degrees.
The staff at the OMNI were excellent and always went the extra mile to help you experience the best from your holiday. Unfortunately there was a couple of issues where they closed the Main Pool for 2 weeks to undergo repairs, and this included the Mexican Grill which is attached to this pool, plus the Asian Restaurant closed for the whole period we were there because I think they said it was 'out of season! All in all not impressed, to find 2 restaurants and the main pool closed throughout your stay is a bit much and whilst I can see pools need to be repaired, had they told us this prior to our arrival we would not have chosen this hotel.
Anyway we simply got on with it and made the best of it BUT some did complain immediately on arrival and were moved to another hotel. So we will remember next time to do the same. Morale is 'DONT PUT UP WITH POOR SERVICE FROM VIRGIN HOILDAYS THEIR REPS OR HOTELS in CANCUN. COMPLAIN ASAP and get moved.
OK rant over.. all in all Cancun is a great place to rest or play, enjoy sightseeing or the beach / cocktails /spirits and overall the service is excellent far beyond what you might expect. Cleanliness is excellent everywhere.
Now the hotel itself - Don't expect 4 * its not, it is a good 3 *, there are many better places to stay than the OMNI. It is a tired looking place, an uncomfortably freezing cold bar in the evenings, thanks to the AC, and not a lot of facilities during the wet days, if you want somewhere to sit and relax, where it is not freezing cold, where it is quiet/peaceful, with a decent cup of coffee say after a late night or during the afternoon maybe, then forget it, go to Starbucks downtown or stay in your room.
The room itself was excellent very clean and the fridge stocked almost daily BUT with only the usual which the Hotel chose to provide. Which is fine if you drink that stuff but they would not replace all the fridge contents with drinks we liked (i.e. Brandy & Coke) despite the fact they served it free in the bars.
WI FI - Absolute rubbish kept dropping almost every day. They may have an excuse that it was being updated or whatever but whatever they say (and they said it every day) the fact remained in dropped almost every day and was useless.
We found the food was excellent plenty of it and varied BUT it was always only warm, and I like hot food to be hot -not cool.
Would we go back to the OMNI NO we would not - which is a shame as this has nothing to do with the staff, who were fantastic everyone of them throughout -well done to them.

Room Tip: Highest floors and away from elevators. Ocean view is best but can be noisy if weather bad.
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  • Stayed September 2013, travelled as a couple
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Helpful?
Thank Brian10117
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denver, Colorado
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 30 October 2013

We had a wonderful time at the Omni. The place was clean and well kept. The staff bent over backwards to make sue you had what you needed. Silvia in the lobby bar was always making sure we had our drinks ahd remember what we liked. Carlos in The La Paloma breakfast buffet was great. He was very funny. For lunch we enjoyed Pina Colada. Jose waited on us there. He always brought us something special. Or told us about something that was not on the menu. The food was very good. It always helps to tip some.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
3 Thank jcoe1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Omni Cancun Resort & Villas

Property: Omni Cancun Resort & Villas
Address: Blvd Kukulcan Km 16.5 | Hotel Zone Cancun, Cancun 77500, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Business Hotel in Cancun
#23 Family Hotel in Cancun
#28 Spa Hotel in Cancun
#30 Luxury Hotel in Cancun
#30 Romantic Hotel in Cancun
#33 On the Beach Hotel in Cancun
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Omni Cancun Resort & Villas 4*
Number of rooms: 346
Official Description (provided by the hotel):
The all-inclusive Omni Resort and Villas is located on the beautiful and highly coveted white sandy beaches of Cancun's exceedingly popular hotel zone. The hotel provides panoramic vistas of both the rolling waves of the turquoise Caribbean Sea and the tranquil waters of the Nichupte Lagoon. The All Inclusive OMNI Cancun Resort & Villas offers a variety of restaurant and bars, from an Steak House "La Vista", Mediterranean Cuisine at "Da Vinci", Sushi Bar and Viva Mex for the best Mexican antojitos. All day Buffet style at La Paloma and 24 hrs Room Service. ... more   less 
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Also Known As:
Omni Cancun Hotel And Villas
Omni Cancun Hotel Villas
Omni Hotel Cancun

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