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Reviews (6,625)
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3,556
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Reviewed 3 weeks ago via mobile

During my stay the service was amazing & the food was beyond words. I would like to show appreciation to the waiters for there excellent service & I would like to shoutout Elias Gomez Hernandez he had wonderful seevice! This overall stay was an experience that I’ll remember forever

Stayed: June 2018, travelled with friends
1  Thank xirenex98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

Pros: The resort is cheap and I typically got quick service at the bars.
Cons: There are tons of children, and therefore you always hear them. There was also a lot of construction noise from the beach, pool, and hotel room. We were given a lagoon room view that had a door connecting the adjoining room. Our neighbors in that adjoining room had at least a full family jammed into that room. We heard every conversation they had and every step they took (and every door slam) the entire time we were there. I mentioned that the bar service was good, but I was always served weak drinks. The liquor selection is poor, which is what I would expect for the price. Food is average.

Summary: If you need a place that is cheap, all inclusive for the kids, don’t need much rest or quiet, and don’t mind average food, this is the place.

Stayed: June 2018, travelled with family
3  Thank Burns C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

We booked a room in an all inclusive resort because we wanted a laid-back vacation and it was great! The restaurants are all great and I did what's advised by other reviewers to book them during check-in so we were able to try all the restaurants. Food and drinks are available all day so it's very convenient. The staff was amazing! Everyone was so friendly and helpful. I deducted one star because the rooms are not soundproof. We could hear anything in the hallway and one night a couple drunk guys were arguing in the hallway and woke us up. We called the front desk and it was taken care of immediately.

Stayed: May 2018
Thank MariaKCulver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

I have stayed at the Omni many times and always come back due to the wonderful staff!! From Jose and Victor in the Vacation Owners office to our favorite restaurant, La Pina and the excellent staff of Adan, Jose and Victor to the best pool side service of Arturo and Geraldo— we could not be happier! Our rooms are clean and beautifully maintained by an excellent housekeeping staff! The pools and maintenance team work very hard to keep everything beautiful! Add this together with a wonderful variety of food and beverages and a stunning view and beach and you have—paradise!

Stayed: June 2018, travelled with friends
Thank IndyFBO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ana Q, General Manager at Omni Cancun Resort & Villas, responded to this reviewResponded 3 weeks ago

Dear guest,

Thank you so much for your raving review, is so good for us to know that you had such a terrific time.
We thank you specialy for recognize our staff, they go beyond their duties to make sure that every guest leaves satisfied.
We look forward to host you again in the near future.

Regards,
Ana Q

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

We love the Omni Cancun! We took a chance on a Book VIP trip 5 years ago, met Ignacio (Nacho) who gave us a no pressure tour, became members, and have returned twice a year since! We love the Omni for many reasons, but mostly we love the staff! They remember us each time we return, whether it's just the two of us, a few of us, or 12 of us! Honestly, we just enjoyed our 7th stay and we find something new to love about this place every time. The Resort recently underwent a beautiful renovation. The rooms/suites are beautiful and comfortable, with gorgeous views from the ocean side! Special shout outs to Mara and Petro in the member center, Orlando, Sylvia, & Manuel in the Lobby Bar, Carlos, Miguel, and Placido at La Paloma, Rueben & Jose at Pina Colada/La Pina, Eduardo & Enrique at Da Vinci, Luis at La Vista, and our favorites around the pools and the beach - Antonio, Consuelo, Beatriz, Gerardo, Gilberto, Linda, Aldo, Arturo, and the activities directors - Paulina and Isobel! We look forward to seeing these happy, wonderful faces on each trip we make. We have been impressed by the variety of food in the 7 restaurants, the delicious and strong mixed & tropical drinks, and the different energy experienced at the activities pool, quiet pool, kids pool, and the beach. There truly is something for everyone here. We've been off resort for a few excursions, but are just as happy to stay & relax with a different view every day. We loved the addition of the barbecue buffet around the pool with live entertainment on this most recent trip. We've been there for dinner on the beach, releasing the baby turtles, parasailing, snorkeling, being pampered in the spa, and a trip to Isla Mujeres. Will return in December for more R&R at this lovely resort!

Stayed: May 2018
1  Thank jkpusateri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ana Q, General Manager at Omni Cancun Resort & Villas, responded to this reviewResponded 4 weeks ago

Dear guest,

Thank you very much for sharing with us your vacation experience. We are delighted to know that you had a wonderful time and that you enjoyed our hotel facilities, the food, the activities and our staff service. Our main goal is to make your stay go beyond your expectations, and it makes us really happy to know we were able to make your stay so memorable.
We will be wainting to see you on December for antoher memorable experience.

Kind regards,
Ana Q

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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