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Casa Maya Cancun
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Reviews (1,524)
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All reviewshotel zonerecommend casamurphy bedgreat beachone bedroom unitliving roomfull kitchenthrough rcibreakfast buffettimeshare pitchan older hoteloutdoor restaurantconvenience storebit datedbus stoptennis courtscleaned daily
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Reviewed 22 May 2014

My husband and I were just at the Casa Maya hotel for a week, must say we were very pleased with our accommodation we had ocean view which was beautiful. We had a basic room two queen beds our room had a mini fridge, microwave, toaster, dishes, iron, ironing board, the room also had a safe in which you set your own combination which was very nice to have we placed all our personal documents in there safely. we did not have a full kitchen but who wants to cook on vacation anyway. however they do have that available if it's something your looking for. The rooms were clean, the staff was very nice and helpful. The beach is beautiful and warm. We ate at one of the restaurants two nights and it was good. on our way back home we got one of the taxis from the hotel to the airport and was very pleased the cost was the same as if we would have requested a shuttle. I would definitely stay again at the Casa Maya.

Stayed: May 2014, travelled as a couple
4  Thank Leticia g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 May 2014

This is our second time back to this resort. It is older in the rooms but very, very clean and nice. The staff is over the top friendly and helpful. The grounds and the beach are gorgeous and well kept. The restaurant prices were very reasonable and the chef grilled the fish we caught three nights in a row! It is definitely family oriented and not the place you want to go if you want to experience "spring break".

  • Stayed: May 2014, travelled with family
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2  Thank frances m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 May 2014

Just returned from a week at the Casa Maya and was very satisfied with our accommodations. Perfect beach; friendly staff (especially bar staff); easy to get to buses and room was wonderful. We did have a couple of glitches, but nothing that was not taken care of immediately. Beach was so beautiful and calm. the Cabana for towels also offered private catamaran rides out to the ocean and along the coast. Carlos was awesome with the catamaran - we felt very safe. Nachos by the pool was incredible.....just incredible. Would highly recommend this resort. And we did not have to have a time-share presentation. I actually fell outside looking for the right tour bus and the hotel doctor fixed me right up.

Room Tip: I stayed in room 1509....one bedroom with 2 beds and a Murphy bed in the living area. Kitchen was great, kitchen table rocked a bit but we put a telephone book under it. Did not look directly onto the beach, but we had a side view and could see the ocean and the lagoon from our room.
  • Stayed: May 2014, travelled with friends
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1  Thank cindy b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 May 2014

This is a wonderful vacation spot, on a beautiful quiet beach. It is somewhat outdated, but that does not take away from a great experience. The staff was very friendly and kept everything spotless. It is a timeshare resort, but a firm no and asking for room keys immediately upon check in was all it took. They did ask a time or two during the week, but were not pushy. The food was great and reasonably priced. We will absolutely return.

  • Stayed: May 2014, travelled as a couple
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1  Thank Michelle M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 May 2014 via mobile

A friend and I visited Cancun for the first time last week. We didn't know what to expect but Casa Maya was fantastic. The waves are perfect for someone who doesn't like getting beaten up by the rough waves. Yes, there are a few updates needed in the hotel but nothing that we couldn't handle the way it was. We wanted a nice hotel and got it. Microwave, TV with several channels (even some in English), hair dryer, maid service, coffee maker, stove, refrigerate and a nice balcony. The staff is so nice and helpful (except for the travel agent in the hotel). The staff in the outside restaurants are so attentive and nice. And if you get the chance ladies, talk to Carlos in the hut beside the restaurant. He will melt your heart with every word that he speaks.

  • Stayed: May 2014
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2  Thank T M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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