I have worked in hotels for years (Holiday Inn, Best Western, Clarion 5* and Boutique) and feel I can give a fair review. I went with my sister in January 2012 and we shared a standard room. I was interested in upgrading to the Crown Club adults only but I was not interested in paying $50 extra pp/nite for the jacuzzi, bottle of wine and lunch cruise when I would be with my sister so stayed in the standard room. Check in took approx. 45 min and I was first in line. The front desk service was not up to par with the service that you received in the restaurants. While trying to check in, the front desk agent I was dealing with kept stopping to chat with other employees or answer the phone. We asked for a quiet room. We were placed in a room on the 4th floor above the indoor kids pool. This was not quiet!! The screams from the kids started at 8am and continued until 6pm. The ocean view was nice. The beds were very uncomfortable and basic. We both woke up with a sore back every morning.
For restaurants, we tried the buffet, French, Mexican, Seafood and Wayne's Boots steakhouse. The buffet food is typical with quite a few choices. We liked the fresh made to order stations (Mexican, deli/smoothies, omelette). Each morning I had a freshly made omelette and fresh fruit and my sister had a made to order smoothie. These were all delicious. For lunch I had a made to order deli sandwich or grilled fish from the buffet which were both excellent. We tried a variety of items at lunch and dinner...some we liked and some we didn't, which were our personal tastes. There is lots of variety for kids adults and vegetarians so you will find something you like. There is an adults only area, which we always sat in, but is still quite loud with the blenders going and the din of all the people. The only things I had that I would say were terrible were the big clams that were so tough that you couldn't chew or cut with a knife and the 7/11 cheese nachos. The service from the waiters is excellent!!! Make sure to have a Benito's coffee at dinnertime.
The French restaurant was very good. No kids are allowed. We had house wine, French Onion soup and filet mignon. The steak was very good and a good portion. Excellent service from the waiters.
The seafood restaurant we had tuna tar tar and ceviche and the prawn dinner. All were excellent and great service.
The mexican restaurant we had salad, tortilla soup, enchiladas and fajitas. The food was excellent but there were lots of kids screaming so it felt like we were at a Chucky Cheese:(
Wayne's boots steakhouse was ok. We heard lots of people complain that the rib eye and NY striploin steaks were tough. I had the sirloin steak and it was very good. The rest of the meal was average.
To book our restaurant reservations, we always booked one day ahead and did not have a problem getting a table.
We ordered room service to get bottled water and tried the fries (not very good).
We did not hang around the main pool as there were too many little kids and it was loud with the games going on. The beach was nice but the water was very rough for swimming. The beach chairs were all reserved early in the morning. We stayed mostly at the adult pool and could always find a lounge chair. We had excellent service from the bartender and waiter. The music wasn't too loud and it was a nice place to relax in the morning/afternoons and we met lots of nice people there. The ages ranged from 20's to 70's and all in between. They only have Corona beer on tap and no bottle beer available. The blender drinks were good.
We went to Trafalgar's pub a few times in the evening. The service was excellent.
Overall an all right place to stay. If you had small kids you would probably like it more. I'm not sure I would class it 4 1/2 stars. It was very clean. We paid $1200 each including taxes for one week so it was worth what we paid.
- Official Description (provided by the hotel):
- At the Crown Paradise Club experience extraordinary vacations in the best all inclusive hotel in Cancun; with areas designed for children of all ages, theme restaurants, activities and entertainment created for each member of your family, where you will experience moments with them that you will treasure forever. ... more less
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- Also Known As:
- Crown Paradise Club Cancun Hotel Cancun
- Crown Paradise Cancun
- Cancun Paradise Club
- Crown Paradise Club Cancun Mexico