We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (9,842)
Filter reviews
9,842 results
Traveller rating
4,144
3,136
1,355
652
555
Traveller type
Time of year
LanguageAll languages
More languages
4,144
3,136
1,355
652
555
Show reviews that mention
All reviewswayne's bootsadult poollos galloskids paradisela piazzamechanical bulltrafalgar barfrench restaurantmain poolnew towercovered poolsteakbunk bedszip linegames roomfamily resortchicken wings
Filter
Updating list...
3,390 - 3,395 of 9,842 reviews
Reviewed 15 May 2014 via mobile

Our first time in Cancun was excellent. Our stay at the crown made it even better. The staff was awesome and loved the entertainment, not to mention the karaoke and zumba in the pool was way too much fun. Our view was amazing, and room service was the best!!! I honestly would not change anything. The restaurants where fantastic and Adolfo from los gallos was awesome. The bartenders near the karaoke lounge area where very good too. We came back home and can't stop talking about all the fun we had. Our new word is uuah uuah!!! Lol.. Until next time everybody because we will be back. Muchas gracias de todo corazon!!!

Stayed: May 2014, travelled with family
1  Thank Lucerito R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katarina P, Community Manager at Crown Paradise Club Cancun, responded to this reviewResponded 17 May 2014

Hello Lucerito R,

Thank you so much for making us part of your family vacation! We truly appreciate you taking the time to share your experience with the TripAdvisor community.
Thank you for commenting on how much you enjoyed the pool entertainment, the restaurants, room service and overall had so much fun!
On behalf of the Crown Paradise team I’d like to say it was a true pleasure having you as our guests, and we hope this experience will be just one of many you will have with us.

Regrese pronto!

Saludos desde Cancun,
Katarina

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 May 2014

We found our rooms dated, but clean. If you have a older parent or someone who is not limber the tub will be a problem. They are raised garden style. Our Dad had trouble getting in & out. I also fell getting out.The service there is great along with the food. We had not any complaints in their restaurants & there are many to chose from - everything is fresh. They have a great water park for the kids along with water slides. Water slides are also @ another location that adults can go in. They are not selfish with their alcohol. The pools are clean & warm & they also have a covered one for those who need to get out of the sun. Lost of entertainment there. We had a great relaxing time. Worth the money.

  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank dianerh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katarina P, Community Manager at Crown Paradise Club Cancun, responded to this reviewResponded 17 May 2014

Hello dianerh,

Thank you for choosing Crown Paradise Cancun for your family vacation.
I’m sorry to hear your family experienced difficulties in getting in and out of the tub. This bathtub style is a common design in this area, and we apologize for any inconvenience this might have caused you.

We appreciate your comments in regards to the great service you received, the food selection and quality, facilities and entertainment, and are pleased to know you had a great relaxing time at the resort.

Thank you for reviewing us, we look forward to welcoming you for your next family vacation in Cancun!

Katarina

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 May 2014

OK, first off, the cleanest place ever, they clean night and day here. Food was awesome, tons to chose from. The rooms were good, bed was ok, a little firm. View from the rooms are great. The Beach was just ok, very rough at times, so not the safest for the kids....Over all great hotel for the family...enjoy
PS. room service was amazing....

  • Stayed: November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank mikiebobbie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katarina P, Community Manager at Crown Paradise Club Cancun, responded to this reviewResponded 17 May 2014

Hello mikiebobbie,

Thank you for taking the time in sharing! How wonderful to hear you enjoyed the food, the accommodation, the view…the room service!! We pride ourselves on the quality and variety we have on our menus. Thank you for recommending us.

We hope to see you again in the very near future!!

Katarina

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 May 2014

Great all inclusive trip. We stayed here this past weekend for 3 nights, 4 days. We had a purple bracelet (one of the more VIP type of packages you can buy) and booked our package through costco.

The main buffet restaurant is not open 24/7 - rather, its open 3 times a day. Few hours for breakfast, lunch, and dinner. Food is really good - fresh fruit is realy delicious. However, we were getting bored of the same kinds of food after 3 nights so our stay there was absolutely perfect.

Weather was absolutely perfect. Windy but thankfully so. It was upper 80s during the day, upper 70s at night. It rained a little bit at night time, but no big deal.

All in all, had a great time.

Room Tip: For adults only - get a room on the 2nd tower, with a higher number (i.e. 2727 - 2nd tower, on the 7th foor, room 27). I think the rooms towards 2709 were really windy and heard that the door rattled a little bit.
  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank exuberant01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katarina P, Community Manager at Crown Paradise Club Cancun, responded to this reviewResponded 17 May 2014

Hello exuberant01,

Thank you for choosing the Crown Paradise Club and taking the time out to leave a review. It gives us such joy to know your stay with us was very relaxing, accompanied by the perfect weather.

I would like to suggest you try some of our a la carte restaurants (Steak, Italian, Mexican, French, Seafood) we have on property next time you visit us, and would also like to mention that besides our buffet restaurant available for breakfast, lunch and dinner, we also have the Oriental restaurant open for lunch, a few Snack Bars and 24hrs room service.

We appreciate your comments and hope that you will consider staying with us again in the future!

Katarina

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 May 2014 via mobile

We thoroughly enjoyed our 2nd stay at Crown Paradise Resort Cancun on April 23 - 30, 2014. Once again we upgraded to a Crown Club room in the Adults-Only section and had access to the Crown Club Lounge for peace and serenity from kids every day while enjoying a fantastic breakfast buffet, free computer internet access, and a fabulous private concierge person to book our dinner reservations at all the specialty restaurants at the resort. We stayed in room 2708 which was very modern and clean with a large jacuzzi-style tub inside our room and a balcony overlooking the pool area and sea. We were welcomed into our room with a personalized welcoming marque on the TV screen, a fresh flower bouquet, a large bottle of champagne, and fresh fruit. Our favorite specialty restaurants were Wayne Boots steakhouse and the French Restaurant (we ate here 3 times by choice). The main pool area is beautiful and very clean and seaside of the property, but we chose to hang out at the Adults-Only pool area located on the 2nd floor to continue our quest for no kids zone peace and serenity. The staff at the adults-only pool were fabulous and we met a lot of fun people there from around the world. We are already looking forward to going back to this resort for our 3rd stay!!!

  • Stayed: April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
5  Thank Carol069
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katarina P, Community Manager at Crown Paradise Club Cancun, responded to this reviewResponded 17 May 2014

Hello Carol069,

We can’t thank you enough for taking the time in writing a 2nd review!
Your continued support means so much to us! We are delighted to learn that our beautiful Crown Club suite was perfect for your needs. Thank you for mentioning how much you enjoyed the amenities provided and the perks of staying in the adults-only section. We are also grateful for your high regards to the Concierge service, our amazing staff is here to assist you with anything you may need during your stay with us.
It is also wonderful to hear that you enjoyed our gorgeous Club Caribe pool, and that our staff there provided you with exceptional service. We truly appreciate your comments and can’t wait to welcome you back for your next escape to sunny Cancun!

Best wishes,
Katarina

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews