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“there are far better hotels in cancun”

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Crown Paradise Club Cancun
Ranked #49 of 176 Hotels in Cancun
Certificate of Excellence
Reviewed 28 May 2014

Stayed for 10 nights in April . The first room we were given was terrible I paid for an upgrade straight away . The food in the main restaurant was ok although the steakhouse and Italian were pretty good. I have been in 2 other hotels in cancun and they were far superior to this one ( try moon palace ) I would not return to the crown paradise it was not at the level you would expect for a 5 star hotel in cancun .

  • Stayed: April 2014, travelled with family
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2  Thank gary p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katarina P, Community Manager at Crown Paradise Club Cancun, responded to this reviewResponded 30 May 2014

Hello gary p,


Thank you for taking the time to write a review here on Tripadvisor. We apologize that we did not meet your expectations as we strive to give an excellent experience to all our guests.
We appreciate you commenting on the food quality in our restaurants, and we hope you will consider returning in the future to give us a second chance to provide you with an unforgettable holiday.
Please do not hesitate to contact me if I can be of assistance in making arrangements.

Warm regards,
Katarina

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2,602 - 2,608 of 8,490 reviews

Reviewed 28 May 2014 via mobile

I'm sure with the sand and ocean it is difficult to keep a resort in immaculate shape. However, this resort had somewhat of a Golden Corral restaurant feel to it. Overall, it wasn't terrible but it wasn't breathtaking. What did blow my mind--was the level of customer service. THEY WERE AMAZING!!! Kid friendly. If you want to party, try another option!

  • Stayed: May 2014
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1  Thank THotzel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katarina P, Community Manager at Crown Paradise Club Cancun, responded to this reviewResponded 30 May 2014

Hello THotzel,

Thank you for staying with us and posting this review.
I have shared your kind comments about the staff with the team, who are delighted to have made such a good impression.

We are always looking for ways to make our facilities and services better, and we sincerely hope that you will give us an opportunity to improve on your previous experience.

Warm regards,
Katarina

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Reviewed 28 May 2014

Hi we stayed at the crown paradise this year. We never been to Mexico before and we loved it. We travelled with friends and the 2kids loved it there. Very clean and tidy and most if the staff can't do enough for you. Angel was our favourite drinks every 5mins haha. Food is good but like any holiday second week gets boring. Good to eat out if you do try the backstage restaurant on the way up to town fab food. We ate at senior frogs aswell amazing!! The kids loved it aswell as us food was fab aswell. Also recommend the captain hook trip brilliant atmosphere and so much fun. Also the trip to the island of women is fab food is good Nd a nice day out on the boat with drinks flowing Nd abit if snorkeling. We can't wait to visit Mexico again loved it

  • Stayed: April 2014
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1  Thank Emmat0903
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katarina P, Community Manager at Crown Paradise Club Cancun, responded to this reviewResponded 30 May 2014

Hello Emmat0903,

Thank you for posting on Tripadvisor. We are thrilled to hear you had a great time. This is what we would like all our guests to experience, especially first time in Mexico. We hope to see you again real soon!!



Best wishes,
Katarina

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Reviewed 26 May 2014

I have been to Cancun 4 times in the last 5 years twice I have stayed at Crown Paradise once with my sister and once with my husband it was my husbands first time to Cancun and he fell in love with Crown Paradise. We will be returning this September with our son and daughter in law so that should tell you something about the resort. It is up to you what kind of experience you have law of averages tells you that nothing is perfect. You are in Mexico and on vacation if you have an issue about the wifi you should have stayed home. We did say VACATION.
Any way this is a great place to stay.
Katarina I would like to see if I can have one of the rooms I booked in the club section have my sons name on the welcome inside of their room? It"s kinda cool to see your name on the TV.

Room Tip: If you are adults the Crown Club room is worth the extra money, the kids are great to watch in the p...
See more room tips
  • Stayed: September 2013, travelled as a couple
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1  Thank moey58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katarina P, Community Manager at Crown Paradise Club Cancun, responded to this reviewResponded 28 May 2014

Hello moey58,

It’s wonderful to hear you’ll be visiting us for the third time! It’s always a pleasure to hear when our guests write about their positive experiences and plan to return.
Please send me your booking details via message, I’ll be happy to assist you with your request.

We look forward to seeing you in September!

Katarina

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Reviewed 24 May 2014

just come back after 2 weeks here and must admit was great hotel spotlessly clean,really great staff and loads to keep the kids happy all day and night.excellent shows in theater on a night by animation team( dont miss awards show) close to town only 5 mins away by bus to shopping malls and bus stop just outside hotel

Room Tip: get the ocean view rooms
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  • Stayed: May 2014, travelled with family
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2  Thank Littlecok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katarina P, Community Manager at Crown Paradise Club Cancun, responded to this reviewResponded 26 May 2014

Hello Littlecok,

We are so happy that you enjoyed your time with us here at Crown Paradise Cancun and hope to have the pleasure to have you as our guests again in the near future!

Thank you for posting.

Best wishes,
Katarina

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Reviewed 23 May 2014

stayed at this resort in April 2014,it was nice not great.The resort lacks that WOW factor.The staff were friendly and helpful.The resort is old but well kept,they were painting it when we were there.The rooms were clean and comfortable.No free Wi-Fi,a pain.The food was good.Good family resort.The only problem we had was with the pool area,the resort encourages chair hogging which is lay a towel on your chair(s)and you will have a chair all day even if you don't use it,which caused problems for guests that don't have one.It is a good cheap all-inclusive.

Room Tip: get room facing pools and beach not facing the abandoned resort next door
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  • Stayed: April 2014, travelled with family
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2  Thank bobbyclobber2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katarina P, Community Manager at Crown Paradise Club Cancun, responded to this reviewResponded 26 May 2014

Hello bobbyclobber2010,

We appreciate you choosing Crown Paradise and taking the time to share your feedback. We are glad that you found our rooms to be clean and comfortable and that you experienced friendly and helpful service throughout your stay.
It is though disappointing to learn that your stay was just nice not great, nevertheless I would like to thank you for highlighting the parts that you enjoyed, and for sharing your views with us.

The hotel has a no chair saving policy, and we do have signs about reserving chairs. We’re aware that it can very negatively impact the vacation of other guests and that’s why it is against our policy to encourage saving pool lounge chairs.
Thank you again for your comments, I will share them with the team as we strive to consistently provide our guests with a great experience.

All the best,
Katarina

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Reviewed 20 May 2014 via mobile

My wife and I brought our 7 & 5 yr olds there May 5-10. Beautiful landscape, from every vantage point, you feel like your on top of the ocean. Every restaurant has ocean view, the adults only bar is a must see.
The kids club swim area and staff are great with kids. You can check your kids in there and come back to pick them up. They also have small festivities for the kids club from 1900-2000. Our kids had a blast.
If you want a quiet vacation with no kids, this resort is not for you.

Stayed: May 2014, travelled with friends
4  Thank InterlinerJimmy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katarina P, Community Manager at Crown Paradise Club Cancun, responded to this reviewResponded 22 May 2014

Hello InterlinerJimmy,

We're so glad you stayed with us and enjoyed yourselves. It is wonderful to learn that your kids had such a great time! Thank you for commenting on the beautiful view and landscape you enjoyed.
Thank you for posting, and come back soon!

Best wishes,
Katarina

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crown Paradise Club Cancun

Address: Blvd. Kukulkan 18.5, Cancun 77500, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#37 Spa Hotel in Cancun
#41 Top resorts Hotel in Cancun
#45 On the Beach Hotel in Cancun
#47 Romantic Hotel in Cancun
Price Range: £151 - £359 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crown Paradise Club Cancun 3.5*
Number of rooms: 617
Official Description (provided by the hotel):
At the Crown Paradise Club experience extraordinary vacations in the best all inclusive hotel in Cancun; with areas designed for children of all ages, theme restaurants, activities and entertainment created for each member of your family, where you will experience moments with them that you will treasure forever. ... more   less 
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Also Known As:
Crown Paradise Club Cancun Hotel Cancun
Crown Paradise Cancun
Cancun Paradise Club
Crown Paradise Club Cancun Mexico

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